10 October 2021
45 Pipitea Street, Wellington 6011
Phone +64 4 495 7200
dia.govt.nz
Thayr
fyi-request-16664-
[email address]
Tēnā koe Thayr
OIA request 21/22 0212 Request for information relating to citizenship processing timeframes
Thank you for your Official Information Act (Act) request received by the Department of Internal
Affairs (Department) on 7 September 2021.
You requested –
1. Can you provide how many paper applications was received from Dec 2020 to September
2021 per office?
2. Can you provide how many paper applications was processed from Dec 2020 to
September 2021 per office?
3. Can you provide how many staff are currently working on paper applications per office?
4. Which month (prefer with day) are currently in process for online and paper applications?
As advised in our interim response of 5 October, pursuant to section 15(1)(b) of the Act, the
Department gave notice of its decision to provide you with the information you sought.
However, as we were still working to prepare the Information for release, we advised we would
provide it as soon as practicable.
Please now find Appendix A attached alongside this letter with the information sought in
questions one, two and three.
In response to question four, I can confirm that as at 4 November 2021, the oldest paper
application waiting to be allocated to a staff member for processing was from 4 December 2020,
and the oldest online application waiting to be allocated for processing was from 6 January
2021.
As this information may be of interest to other members of the public, the Department has
decided to proactively release a copy of this response on the DIA website. All requestor data,
including your name and contact details, will be removed prior to release. The released
response will be made available here:
https://www.dia.govt.nz/Official-Information-Act-
Requests-2.
You have the right to seek an investigation and review by the Ombudsman of this decision.
Information about how to make a complaint is available at www.ombudsman.parliament.nz or
freephone 0800 802 602.
Ngā mihi
Julia Taylor
Manager Operational Policy and Official Correspondence
Service Delivery and Operations
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