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Te Tahuhu o te Matauranga | The Ministry of Education is a COVID-19
vaccinated workplace. To meet our workplace safety requirements you will
be asked to show your My Vaccine Pass when you visit our offices for
non-essential education services.

DISCLAIMER:
This email and any attachments may contain information that is
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Kia ora Walker,

 

Thank you for getting in touch.

 

The Ministry of Education has no authority to instruct when services
should and should not be charging fees when a child is absent.

 

I would suggest you review your service's fees policy to check what your
service's fee policy is for when a child is absent. The Ministry’s
expectation is that parents should be well informed about a service’s fee
policy before completing the child’s enrolment agreement.

 

If you feel that you shouldn't be charged fees whilst your child is
absent, you need to take this up directly with your service.

 

If you would like to make a complaint about your service to the Ministry,
you can read more about the Ministry's complaints process [1]here. You can
only do this once followed your ECE service's complaints procedure first.

 

If I can be of any further assistance, please don't hesitate to get in
touch.

 

Ngâ mihi,

 

Mark Johnson | (He/Him) | Senior Adviser Operational Funding

Te Pae Aronui

 

 

National Office Mâtauranga House

education.govt.nz

 

He mea târai e mâtou te mâtauranga kia rangatira ai, kia mana taurite ai
ôna huanga

We shape an education system that delivers equitable and excellent
outcomes

 

 

 

 

 

 

-----Original Message-----
From: walker wang <[2][FOI #19375 email]>

Sent: Tuesday, 17 May 2022 9:29 am

To: Enquiries National <[3][email address]>

Subject: Official Information request - tuition fee of preschool during
the isolation at home because of COVID19

 

[You don't often get email from
[4][FOI #19375 email]. Learn why this is
important at [5]https://aka.ms/LearnAboutSenderIdentific...

 

Dear Ministry of Education,

 

Morning

 

Just wondering:

Do I need to pay the tuition fee for preschool for my child during the
isolation at home because of COVID 19? His mother is positive last week,
so he can not go to preschool this week from 16.05.22 to 20.05.22.  This
is his first time being isolated at home because of COVID 19. The
preschool said we should pay the tuition fee no matter what the reason is,
they said each child may be isolated several times because of COVID 19, if
the preschool is open, they need the tuition fee to keep it open.

 

So can you please tell me if I should pay for that or not? Thanks.

 

Yours faithfully,

 

walker wang

 

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[6][FOI #19375 email]

 

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page.

 

 

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Te Tahuhu o te Matauranga | The Ministry of Education is a COVID-19
vaccinated workplace. To meet our workplace safety requirements you will
be asked to show your My Vaccine Pass when you visit our offices for
non-essential education services.

DISCLAIMER:
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recipient, any use, dissemination, distribution or duplication of this
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Kia ora Walker,

I do understand your concern as absence due to COVID-19 is not a standard absence and your child has no option but to not attend their ECE service.

However, as stated in my initial email, as ECE services are private entities the Ministry has no authority to instruct services what fees they should charge for absences (inclusive of enforced absences due COVID-19 isolation requirements).

There is no ECE regulation that prohibits ECE services charging fees when a child does not attend due to reasons related to COVID-19. If an ECE service has a fee policy in which they state that they continue to charge fees during periods of non-attendance, this would be inclusive of any reason for the child's absence unless stated otherwise.

You need to take this matter up with your service directly as the Ministry of Education cannot instruct your ECE service not to charge fees when children cannot attend due to COVID-19 isolation requirements.

If you're not satisfied with your ECE service's response, you are welcome to raise a formal complaint with the Ministry of Education once you have followed your ECE service's complaints procedure first.

Ngā mihi,

Mark Johnson | (He/Him) | Senior Adviser Operational Funding
Te Pae Aronui

National Office Mātauranga House
education.govt.nz

He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huanga
We shape an education system that delivers equitable and excellent outcomes

-----Original Message-----
From: walker wang <[FOI #19375 email]>
Sent: Friday, 20 May 2022 12:16 pm
To: ECE Funding Mailbox <[email address]>
Subject: RE: MOE ECE Funding - tuition fee of preschool during the isolation at home because of COVID19

Dear ECE Funding Mailbox,

I know what you said about "I would suggest you review your service's fees policy to check what your service's fee policy is for when a child is absent.".
However it is not a normal absence, the absence is due to the COVID 19 isolation policy. If there is no COVID 19 isolation policy, I would rather send him to his preschool.

Yours sincerely,

walker wang

-----Original Message-----

Kia ora Walker,

Thank you for getting in touch.

The Ministry of Education has no authority to instruct when services should and should not be charging fees when a child is absent.

I would suggest you review your service's fees policy to check what your service's fee policy is for when a child is absent. The Ministry’s expectation is that parents should be well informed about a service’s fee policy before completing the child’s enrolment agreement.

If you feel that you shouldn't be charged fees whilst your child is absent, you need to take this up directly with your service.

If you would like to make a complaint about your service to the Ministry, you can read more about the Ministry's complaints process [1]here. You can only do this once followed your ECE service's complaints procedure first.

If I can be of any further assistance, please don't hesitate to get in touch.

Ngâ mihi,

Mark Johnson | (He/Him) | Senior Adviser Operational Funding

Te Pae Aronui

National Office Mâtauranga House

education.govt.nz

He mea târai e mâtou te mâtauranga kia rangatira ai, kia mana taurite ai ôna huanga

We shape an education system that delivers equitable and excellent outcomes

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #19375 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

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________________________________

Te Tahuhu o te Matauranga | The Ministry of Education is a COVID-19 vaccinated workplace. To meet our workplace safety requirements you will be asked to show your My Vaccine Pass when you visit our offices for non-essential education services.
DISCLAIMER:
This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Education accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

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