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NPDC Social media monitoring / social media intelligence

Peter Craig Hardgrave made this Official Information request to New Plymouth District Council

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From: Peter Craig Hardgrave

OIA NPDC Social media monitoring / social media intelligence
From: Peter Craig Hardgrave

September 28, 2022
Dear New Plymouth District Council (NPDC),

I am writing to request all information to which I am entitled under section 12 of the Official Information Act 1982 (OIA) (The Act). I am a NZ citizen and live in New Zealand, and this information is sought in the public interest of all New Zealanders.

Please find below my OIA request, which relates to NPDC's Social media monitoring / social media intelligence.

1. Please provide copies of any internal audits for the past 3 years relating to social media; (confirm if you have not conducted an internal audit).

2. Provide a copy of NPDC or local government policy on the use of social media in investigations. (Please confirm if you do not have one).

3. Please confirm whether any follow up audits have been conducted on NPDC by any organization with regards to social media monitoring / social media intelligence.

4. As our Local Authority do you conduct overt and/or covert social media intelligence in some or all of your work.

(a). If yes, please specify whether this includes profiling individuals, conducting investigations, monitoring individuals, monitoring groups, monitoring locations, gathering intelligence, for recruitment purposes.

(b) If you do conduct social media intelligence/monitoring, please specify whether this includes both or either overt or covert monitoring of social media.

(c) If you have conducted covert social media monitoring, please confirm the number of warrants obtained in the last three years for this purpose.

5. Please provide a copy of any current guidance/policies/internal guidance/code of practice or any other such written material used by/available to the local authority or those working on behalf of the local authority to conduct SOCMINT, the monitoring or accessing of information published on social media that is either publicly available or requires additional access e.g. to be friends with an individual, to have password and login details.

6. If you conduct overt or covert social media intelligence relating to social media platforms, please provide a copy of:

(a) Relevant [sections of the] privacy policy;

(b) the data protection impact assessment;

(c) privacy impact assessment;

(d) equality and human rights impact assessment

(e) training materials for those conducting social media intelligence.

Please state if you do not have any of the above.

7. Please provide a copy of any other template/form/document currently used (or to be used with the next three months) by NPDC as our local authority or fraud investigator (or team) in the conduct of social media monitoring.

8. Please confirm whether or not NPDC as our local authority has purchased or uses software and/or hardware to conduct social network / social media monitoring and/or in relation to sentiment analysis.

(a) If yes, please state the name of the company / provider.

(b) If no, please state whether the local authority has developed internal methods to conduct social media / social network monitoring.

9. Please confirm, if not stated in the guidance (question 5), the policy on deletion of data obtained from social networking sites.

10. If no documents (question 5) exist, or if the following is not covered in the documents which do exist, please explain:

a. In what areas of NPDC as the local authority work is social media monitoring used

b. What criteria must be satisfied in order for social media monitoring to be carried out

c. Who must authorize the request to conduct social media monitoring

d. What is the process for conducting social media monitoring

e. How long is data collected and retained

f. Is there any process for requesting deletion

11. Are you able to state how regularly social media monitoring is used? If so, please provide the figures for the past three years.

Yours faithfully,

Peter Craig Hardgrave

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From: Enquiries
New Plymouth District Council

Thank you for getting in touch with New Plymouth District Council. This is
an auto-reply confirming the receipt of your email.   This mailbox is
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For more information about New Plymouth District Council, visit our
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From: Ben Kohlis
New Plymouth District Council

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18K Download

Hi Peter

 

Thanks for your email.

 

We acknowledge receipt and will action your request.

 

Many thanks

 

Ben

 

Ben Kohlis

Strategy - Marketing, Communications & Design Lead

New Plymouth District Council | Liardet St | Private Bag 2025 | New
Plymouth 4340

PHONE 06-759 6060

[1]www.npdc.govt.nz

 

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The content of this email is confidential and may contain copyright
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or copy it. If you have received this email message in error please notify
the sender immediately and erase the original message and any attachments
from your system. Thank you.

Statements in this email and any attachments do not necessarily reflect
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For more information about New Plymouth District Council, visit our
website at [3]www.npdc.govt.nz

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Sign up now at [4]www.npdc.govt.nz/home-and-property/rates-information/

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From: Media Enquiries *
New Plymouth District Council

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Attachment CSM22504595 Peter Craig Hardgrave RESPONSE.pdf
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Good afternoon, Mr Hardgrave,

 

Please find attached the response to your request for information
(CSM22/504595) from New Plymouth District Council under the Local
Government Official Information and Meetings Act 1987 (LGOIMA) relating to
social media monitoring and surveillance.

 

Please be advised we are just finalising the response to you other LGOIMA
request  (CSM22/504591) and will get that to you soon. We apologise for
the delay.   

 

If you wish to discuss any aspect of this request with us, please email
[1]media[New Plymouth District Council request email]  

 

 

Lisah Henry

Public Engagement Specialist

New Plymouth District Council | Liardet St | Private Bag 2025 | New
Plymouth 4340 |
| [2]www.npdc.govt.nz | [3]Facebook | [4]Twitter

 

The content of this email is confidential and may contain copyright
information and/or be legally privileged. The information contained in
this email is intended only for the recipient named in the email message.
If this email is not intended for you, you must not use, read, distribute
or copy it. If you have received this email message in error please notify
the sender immediately and erase the original message and any attachments
from your system. Thank you.

Statements in this email and any attachments do not necessarily reflect
the views of New Plymouth District Council.

For more information about New Plymouth District Council, visit our
website at [5]www.npdc.govt.nz

Are you a ratepayer? Did you know you can get your rates notices by email?
Sign up now at [6]www.npdc.govt.nz/home-and-property/rates-information/

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