Tçnâ koe John,

Thank you for your OIA request to the Department of Internal Affairs (included with this email)

The Department will provide its response to your request as soon as practicable and within twenty working days.  The 20th working day is 18 November 2022

Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website.  If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.

Nâku, nâ

Michelle Reed (she/her)  
Kaitohutohu Ârahi, te Ture Pârongo Ôkawa | Lead Advisor Official Correspondence 
Te Urûngi | Organisational Strategy & Performance
Level 6, 45 Pipitea St | PO Box 805, Wellington 6140, New Zealand |  www.dia.govt.nz

show quoted sections

Kia ora John,

Thank you for advising your change.

Your updated request is:

“ We are continuing to make developments and upgrades to the online system, and we expect this to continue to have a positive impact on reducing processing times.”

1. When was the online system automated checks first implemented? (Month and year) And became fully operational?

2. Please inform which automated check was implemented in which month and year (Example: Photo Check on October 2021)

3. What happens to the citizenship applications by grant in the queue after a new automated check is implemented?

4. How many errors did the automated check process presented while it was implemented. How did the department made sure it didn’t affect the applicants?

5. Please provide a timeline, with month and date, of the new developments and upgrades to the online system (according to your statement).

6. How many online system improvements and upgrades will be fully operational before Christmas this year?

Your website says: “ The introduction of automated checks has already significantly reduced average processing times, and we expect this to continue to reduce the backlog of applications.”

7. What was the average processing times before the automated checks and what are the current average processing times? How much was the difference? What has changed?

Your website says: “ We brought in a team of temporary staff to process the applications left in the old system, freeing up permanent staff to increase proficiency and speed in the online system.”

8. Are those temporary staff still working to reduce the backlog or were dismissed? If dismissed, what is the department plan to maintain the backlog reduction with less staff? (Please detail).

9. Please provide a timeline, with month and YEAR, of the new developments and upgrades to the online system (according to your statement).

As this amendment has changed the scope of your request, the request is treated as a new request that replaces the original as of the date of the amendment (in accordance with section 15(1AA) of the Act). The timeframe for response has been adjusted accordingly. The Department’s response will now be provided as soon as practicable and by no later than 21 November 2022

Nâku noa, nâ

Michelle Reed (she/her)  
Kaitohutohu Ârahi, te Ture Pârongo Ôkawa | Lead Advisor Official Correspondence 
Te Urûngi | Organisational Strategy & Performance
Level 6, 45 Pipitea St | PO Box 805, Wellington 6140, New Zealand |  www.dia.govt.nz

show quoted sections

Tēnā koe John,

 

Please see attached for the response for the response to your Official
Information Act 1982 request.

 

 

Ngā mihi,

 

Louise Walton [1](she/her)

Advisor Official Correspondence

Te Pāhekoheko, Kāwai ki te Iwi | Operations, Service Delivery and
Operations
Te Tari Taiwhenua | The Department of Internal Affairs

[2]www.dia.govt.nz

[3]Logo-test

 

References

Visible links
1. https://www.publicservice.govt.nz/our-wo...
2. http://www.dia.govt.nz/