Tēnā koe,

Thank you for contacting the office of Hon Peeni Henare - MP for Tāmaki
Makaurau, Minister of Defence, Minister for Whānau Ora, Associate Minister
of Health, Associate Minister of Housing and Associate Minister of
Tourism.

While the Minister considers all correspondence to be important and all
messages are carefully read and considered, it is not possible to provide
a personal response to every email received.

Where the Minister has portfolio responsibility for the issues that you
have raised, your correspondence will be considered and responded to where
appropriate.  If your email falls outside of these responsibilities, it
may be transferred to another office for consideration.

Thank you for taking the time to write.   

(Please note that this acknowledgement is an automatically generated
email.)

Nāku noa, nā

Office of Hon Peeni Henare

--------------------------------------------------------------------------

Kia ora,

 

I am writing to acknowledge receipt of your Official Information Act
request received 28 November, 2022. You have requested the following
information:

 

“1. When did the Minister first become aware of the document that exists
at [1]https://bit.ly/3K29MME? If there does not exist a document with this
information then an approximate date from the Minister’s memory will
fulfil the request.  If the Minister has no recollection of becoming aware
of the document before receiving this request for official information,
then the date the Minister was asked to recall their memory will fulfil
the request.

 

2. The linked document includes official information where government
employees at Southern Response have been altering documents and
instructing others to alter documents they did not author in order to
create a false representation of facts and timelines where those documents
were then used to cause loss by deception.  When did the Minister first
become aware of these or similar events? If there does not exist a
document with this information then an approximate date from the
Minister’s memory will fulfil the request.  If the Minister has no
recollection of becoming aware of such events before receiving this
request for official information, then the date the Minister was asked to
recall their memory will fulfil the request.

 

3. The linked document includes official information where Southern
Response employees conspired with a Consent Team Leader at Christchurch
City Council to get agreement that a building consent would be granted
despite the repair methodology did not match the submitted technical
documents, was in violation of the MBIE repair guidance, and ultimately
would result in a house repair that they knew had not been approved as
meeting the Building Code.  When did the Minister first become aware of
these or similar events?  This question is not limited to the example
given in the linked document and can relate to any instance of this
deceptive behaviour.  If there does not exist a document with this
information then an approximate date from the Minister’s memory will
fulfil the request.  If the Minister has no recollection of becoming aware
of such events before receiving this request for official information,
then the date the Minister was asked to recall their memory will fulfil
the request.

 

4. The linked document includes information regarding Southern Response
committing a significant breach of the Fair Insurance Code (the accepted
New Zealand Code of Ethics for the Insurance Industry) so significantly
that the behaviour of the involved government employees would bring the
entirety of the New Zealand Insurance Industry into disrepute.  When did
the Minister first become aware that government employees were responsible
for the first ever unresolved significant breach of the Fair Insurance
Code being referred to the Insurance Council of New Zealand? If there does
not exist a document with this information then an approximate date from
the Minister’s memory will fulfil the request.  If the Minister has no
recollection of becoming aware of such events before receiving this
request for official information, then the date the Minister was asked to
recall their memory will fulfil the request.

 

5. The linked document includes information regarding the Dispute
Resolution Scheme (regulated by the Financial Service Providers
(Registration and Dispute Resolution) Act 2008) specifically not
addressing matters of dishonesty in their assessment of behaviour of the
government staff despite finding that Southern Response significantly
breached the Fair Insurance Code.  When did the Minister first become
aware that the Dispute Resolution Scheme declined to consider dishonesty,
when specifically asked to address matters of dishonesty in the details of
the complaint, when assessing violations of the insurance industry Code of
Ethics?  This question is not limited to the example given in the linked
document and can relate to any instance of this behaviour.  If there does
not exist a document with this information then an approximate date from
the Minister’s memory will fulfil the request.  If the Minister has no
recollection of becoming aware of such events before receiving this
request for official information, then the date the Minister was asked to
recall their memory will fulfil the request.

 

6. The linked document includes official information regarding the
Insurance Council of New Zealand (ICNZ) communicating with the CEO of
Southern Response stating that the complaint of the behaviour of Southern
Response had been heard at their last meeting despite us being told that
it would not be heard at that meeting; and that had ICNZ not forced us to
go through the Dispute Resolution Scheme that ICNZ would have found
Southern Response in violation of the Code at that meeting, but instead
ICNZ delayed the complaint of two cancer patients to allow Southern
Response to be better prepared should the DIspute Resolution Scheme refer
the complaint back to ICNZ.  Southern Response then went on to utilise the
law firm where a former partner, and consultant of that law firm is a
sitting member of the ICNZ committee that assessed Southern Response’s
behaviour. When did the Minister first become aware of these events?  If
there does not exist a document with this information then an approximate
date from the Minister’s memory will fulfil the request.  If the Minister
has no recollection of becoming aware of such events before receiving this
request for official information, then the date the Minister was asked to
recall their memory will fulfil the request.

 

7. The linked document includes information regarding the Dispute
Resolution Scheme finding that the Significant Breach of the Fair
Insurance Code was unresolved despite the apology and ex gratia payment,
but the Insurance Council of New Zealand (ICNZ) stating that the complaint
was resolved by the apology and ex gratia payment.  This is despite direct
communication between Southern Response and ICNZ where Anthony Honeybone
states that the apology was not sincere and instead was simply easier than
telling me how I was wrong about Southern Response’s behaviour.  The
linked document also addresses all parts of the Southern Response apology
with official information to show that it was not sincere. When did the
Minister first become aware of these events?  If there does not exist a
document with this information then an approximate date from the
Minister’s memory will fulfil the request.  If the Minister has no
recollection of becoming aware of such events before receiving this
request for official information, then the date the Minister was asked to
recall their memory will fulfil the request.

 

8. The linked document includes information regarding government employees
setting a one week deadline for me after I told them I was in hospital and
needed to reduce stress.  The deadline required me to provide engineering
information because they would not accept their own engineering advice
that their desired repair methodology was inappropriate.  These actions
have been described by the New Zealand Police as “seems inappropriate and
appears to be taking advantage of your medical circumstances”. When did
the Minister first become aware of these events?  If there does not exist
a document with this information then an approximate date from the
Minister’s memory will fulfil the request.  If the Minister has no
recollection of becoming aware of such events before receiving this
request for official information, then the date the Minister was asked to
recall their memory will fulfil the request.

 

9. Please provide the dates for each of these connected events if they
happened with the Minister all for a single official information requestor
within the last 6 months:

 

a. The Minister denied the existence of official information based on
section 18(e) b. The requestor provided evidence that documents do exist
with the requested information c. The Minister then stated that it was
already known the documents existed, but that there was a desire to not
provide the documents because they contain discussions that are too “full
and frank” to be made public d. The Minister then denied the request again
based instead on 9(2)(ba)

 

If there does not exist a document with this information then an
approximate date from the Minister’s memory will fulfil the request.  If
the Minister has no recollection of becoming aware of such events before
receiving this request for official information, then the please deny this
request based on Section 18(e) and 18(g).

 

10. If request 9 is not denied then please provide the date at which the
Minister was first informed that there was belief that those engaged with
the Minister in the “full and frank” conversations may be committing
crimes.  If there does not exist a document with this information then an
approximate date from the Minister’s memory will fulfil the request.  If
the Minister has no recollection of becoming informed of criminal
behaviour then please deny this request based on Section 18(e) and 18(g)."

 

We will endeavour to respond to your request as soon as possible and in
any event no later than 16 January, 2023, being 20 working days after the
day your request was received. If we are unable to respond to your request
by then, we will notify you of an extension of that timeframe.

 

Kind regards,

 

Office of Hon Peeni Henare

Minister of Defence | Minister for Whānau Ora | Associate Minister of
Health (Māori)|

Associate Minister of Tourism | Associate Minister of Housing (Māori) | MP
for Tamaki Makaurau

Reception: 04 817 8721 | [2]www.labour.org.nz 

 

[3]cid:image001.png@01D37A2F.38BEB430

 

Email disclaimer:

Please note information about meetings related to the Minister’s
portfolios will be proactively released (this does not include personal or
constituency matters). For each meeting in scope, the summary would list:
date, time (start and finish), brief description, location, who the
meeting was with, and the portfolio. If you attend a meeting with the
Minister on behalf of an organisation, the name of the organisation will
be released. If you are a senior staff member at an organisation, or meet
with the Minister in your personal capacity, your name may also be
released. The location of the meeting will be released, unless it is a
private residence. The proactive release will be consistent with the
provisions in the Official Information Act, including privacy
considerations. Under the Privacy Act 1993 you have the right to ask for a
copy of any personal information we hold about you, and to ask for it to
be corrected if you think it is wrong. If you’d like to ask for a copy of
your information, or to have it corrected, or are concerned about the
release of your information in the meeting disclosure, please contact the
sender. You can read more about the proactive release policy at
[4]https://www.dia.govt.nz/Proactive-Releas...

 

 

[5]cid:image001.png@01D3A731.28D218D0[6]cid:image002.png@01D3A731.28D218D0

 

 

-----Original Message-----
From: Canterbury Victim
[mailto:[FOI #21257 email]]
Sent: Sunday, 27 November 2022 7:27 AM
To: P Henare (MIN) <[Peeni Henare request email]>
Subject: Official Information request - Knowledge of potential criminal
activity by government employees

 

Dear Peeni Henare,

 

I am making requests for official information.  These requests are being
made on the grounds of public interest in relation to the matters of
transparency; participation; accountability; administration of justice;
health, safety and the environment.

 

Please note that the requests are not just for documents, but also
information.  As such with regards to the Office of the Ombudsman guidance
document “The OIA for Ministers and Agencies” these requests for official
information include “information held in the memory of” the Minister
addressed and only the Minister addressed, not the staff of the office of
the Minister.  As such unless there is a document which provides the
information requested, the Minister must be questioned to provide the held
information from their memory.  No sections of this request can be denied
based on Section 18(e) unless they are also denied on Section 18(g).

 

Each of the points below is an individual request for official
information. If any of the responses need to be extended that should not
impact delivery of responses for those that do not require an extension. 
Any decision to extend a deadline should be accompanied with a Section 23
response.

 

Any information that is denied should be accompanied with a Section 23
response providing the reasons for the decision to deny the information. 
These should include the dates and times that the Minister was questioned
about their memory of the official information.

 

As per the Office of the Ombudsman guidance a clarification requested will
only reset the deadline for the individual requests where a clarification
is provided, the remainder of the requests for official information in
this communication will have the original deadline remain.

 

Further in relation to the Office of the Ombudsman guidance “The agency’s
primary legal obligation is to notify the requester of the decision on the
request ‘as soon as reasonably practicable’. The reference to 20 working
days is not the de facto goal but the absolute maximum (unless it is
extended appropriately).”  If the notification does happen on the last day
of the 20 working day deadline please provide a Section 23 response as to
why the decision was made that it was not ‘reasonably practicable’ to
provide the decision sooner.

 

I am not providing a Privacy Waiver, and so any response to these requests
for official information should have my personal information redacted.

 

These requests will make reference to official information held within the
document located at [7]https://bit.ly/3K29MME Despite their being other
Ministers that may have official information with regards to the content
of that document, this request for official information is about official
information held by the Minister addressed and therefore should not be
transferred and instead be denied if the information is not held by the
addressed Minister.

 

1. When did the Minister first become aware of the document that exists at
[8]https://bit.ly/3K29MME? If there does not exist a document with this
information then an approximate date from the Minister’s memory will
fulfil the request.  If the Minister has no recollection of becoming aware
of the document before receiving this request for official information,
then the date the Minister was asked to recall their memory will fulfil
the request.

 

2. The linked document includes official information where government
employees at Southern Response have been altering documents and
instructing others to alter documents they did not author in order to
create a false representation of facts and timelines where those documents
were then used to cause loss by deception.  When did the Minister first
become aware of these or similar events? If there does not exist a
document with this information then an approximate date from the
Minister’s memory will fulfil the request.  If the Minister has no
recollection of becoming aware of such events before receiving this
request for official information, then the date the Minister was asked to
recall their memory will fulfil the request.

 

3. The linked document includes official information where Southern
Response employees conspired with a Consent Team Leader at Christchurch
City Council to get agreement that a building consent would be granted
despite the repair methodology did not match the submitted technical
documents, was in violation of the MBIE repair guidance, and ultimately
would result in a house repair that they knew had not been approved as
meeting the Building Code.  When did the Minister first become aware of
these or similar events?  This question is not limited to the example
given in the linked document and can relate to any instance of this
deceptive behaviour.  If there does not exist a document with this
information then an approximate date from the Minister’s memory will
fulfil the request.  If the Minister has no recollection of becoming aware
of such events before receiving this request for official information,
then the date the Minister was asked to recall their memory will fulfil
the request.

 

4. The linked document includes information regarding Southern Response
committing a significant breach of the Fair Insurance Code (the accepted
New Zealand Code of Ethics for the Insurance Industry) so significantly
that the behaviour of the involved government employees would bring the
entirety of the New Zealand Insurance Industry into disrepute.  When did
the Minister first become aware that government employees were responsible
for the first ever unresolved significant breach of the Fair Insurance
Code being referred to the Insurance Council of New Zealand? If there does
not exist a document with this information then an approximate date from
the Minister’s memory will fulfil the request.  If the Minister has no
recollection of becoming aware of such events before receiving this
request for official information, then the date the Minister was asked to
recall their memory will fulfil the request.

 

5. The linked document includes information regarding the Dispute
Resolution Scheme (regulated by the Financial Service Providers
(Registration and Dispute Resolution) Act 2008) specifically not
addressing matters of dishonesty in their assessment of behaviour of the
government staff despite finding that Southern Response significantly
breached the Fair Insurance Code.  When did the Minister first become
aware that the Dispute Resolution Scheme declined to consider dishonesty,
when specifically asked to address matters of dishonesty in the details of
the complaint, when assessing violations of the insurance industry Code of
Ethics?  This question is not limited to the example given in the linked
document and can relate to any instance of this behaviour.  If there does
not exist a document with this information then an approximate date from
the Minister’s memory will fulfil the request.  If the Minister has no
recollection of becoming aware of such events before receiving this
request for official information, then the date the Minister was asked to
recall their memory will fulfil the request.

 

6. The linked document includes official information regarding the
Insurance Council of New Zealand (ICNZ) communicating with the CEO of
Southern Response stating that the complaint of the behaviour of Southern
Response had been heard at their last meeting despite us being told that
it would not be heard at that meeting; and that had ICNZ not forced us to
go through the Dispute Resolution Scheme that ICNZ would have found
Southern Response in violation of the Code at that meeting, but instead
ICNZ delayed the complaint of two cancer patients to allow Southern
Response to be better prepared should the DIspute Resolution Scheme refer
the complaint back to ICNZ.  Southern Response then went on to utilise the
law firm where a former partner, and consultant of that law firm is a
sitting member of the ICNZ committee that assessed Southern Response’s
behaviour. When did the Minister first become aware of these events?  If
there does not exist a document with this information then an approximate
date from the Minister’s memory will fulfil the request.  If the Minister
has no recollection of becoming aware of such events before receiving this
request for official information, then the date the Minister was asked to
recall their memory will fulfil the request.

 

7. The linked document includes information regarding the Dispute
Resolution Scheme finding that the Significant Breach of the Fair
Insurance Code was unresolved despite the apology and ex gratia payment,
but the Insurance Council of New Zealand (ICNZ) stating that the complaint
was resolved by the apology and ex gratia payment.  This is despite direct
communication between Southern Response and ICNZ where Anthony Honeybone
states that the apology was not sincere and instead was simply easier than
telling me how I was wrong about Southern Response’s behaviour.  The
linked document also addresses all parts of the Southern Response apology
with official information to show that it was not sincere. When did the
Minister first become aware of these events?  If there does not exist a
document with this information then an approximate date from the
Minister’s memory will fulfil the request.  If the Minister has no
recollection of becoming aware of such events before receiving this
request for official information, then the date the Minister was asked to
recall their memory will fulfil the request.

 

8. The linked document includes information regarding government employees
setting a one week deadline for me after I told them I was in hospital and
needed to reduce stress.  The deadline required me to provide engineering
information because they would not accept their own engineering advice
that their desired repair methodology was inappropriate.  These actions
have been described by the New Zealand Police as “seems inappropriate and
appears to be taking advantage of your medical circumstances”. When did
the Minister first become aware of these events?  If there does not exist
a document with this information then an approximate date from the
Minister’s memory will fulfil the request.  If the Minister has no
recollection of becoming aware of such events before receiving this
request for official information, then the date the Minister was asked to
recall their memory will fulfil the request.

 

9. Please provide the dates for each of these connected events if they
happened with the Minister all for a single official information requestor
within the last 6 months:

 

a. The Minister denied the existence of official information based on
section 18(e) b. The requestor provided evidence that documents do exist
with the requested information c. The Minister then stated that it was
already known the documents existed, but that there was a desire to not
provide the documents because they contain discussions that are too “full
and frank” to be made public d. The Minister then denied the request again
based instead on 9(2)(ba)

 

If there does not exist a document with this information then an
approximate date from the Minister’s memory will fulfil the request.  If
the Minister has no recollection of becoming aware of such events before
receiving this request for official information, then the please deny this
request based on Section 18(e) and 18(g).

 

10. If request 9 is not denied then please provide the date at which the
Minister was first informed that there was belief that those engaged with
the Minister in the “full and frank” conversations may be committing
crimes.  If there does not exist a document with this information then an
approximate date from the Minister’s memory will fulfil the request.  If
the Minister has no recollection of becoming informed of criminal
behaviour then please deny this request based on Section 18(e) and 18(g).

 

As I have a significant amount of additional information to make public in
relation to these matters and an unknown number of request and response
cycles in order to allow the matters of public interest to be adequately
addressed, I would appreciate it if these requests were addressed as a
matter of urgency.

 

Yours faithfully,

 

“Canterbury Victim”

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[9][FOI #21257 email]

 

Is [10][Peeni Henare request email] the wrong address for Official
Information requests to Peeni Henare? If so, please contact us using this
form:

[11]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[12]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

 

--------------------------------------------------------------------------

References

Visible links
1. https://bit.ly/3K29MME
2. http://www.labour.org.nz/
4. https://www.dia.govt.nz/Proactive-Releas...
7. https://bit.ly/3K29MME
8. https://bit.ly/3K29MME
9. mailto:[FOI #21257 email]
10. mailto:[Peeni Henare request email]
11. https://fyi.org.nz/change_request/new?bo...
12. https://fyi.org.nz/help/officers

hide quoted sections

Kia ora,

 

On behalf of Hon Peeni Henare, please find attached a response to your OIA
request of 27 November, 2022.

 

Ngā mihi,

 

Office of Hon Peeni Henare

Minister of Defence | Minister for Whānau Ora | Associate Minister of
Health (Māori)|

Associate Minister of Tourism | Associate Minister of Housing (Māori) | MP
for Tamaki Makaurau

Reception: 04 817 8721 | [1]www.labour.org.nz 

 

[2]cid:image001.png@01D37A2F.38BEB430

 

Email disclaimer:

Please note information about meetings related to the Minister’s
portfolios will be proactively released (this does not include personal or
constituency matters). For each meeting in scope, the summary would list:
date, time (start and finish), brief description, location, who the
meeting was with, and the portfolio. If you attend a meeting with the
Minister on behalf of an organisation, the name of the organisation will
be released. If you are a senior staff member at an organisation, or meet
with the Minister in your personal capacity, your name may also be
released. The location of the meeting will be released, unless it is a
private residence. The proactive release will be consistent with the
provisions in the Official Information Act, including privacy
considerations. Under the Privacy Act 1993 you have the right to ask for a
copy of any personal information we hold about you, and to ask for it to
be corrected if you think it is wrong. If you’d like to ask for a copy of
your information, or to have it corrected, or are concerned about the
release of your information in the meeting disclosure, please contact the
sender. You can read more about the proactive release policy at
[3]https://www.dia.govt.nz/Proactive-Releas...

 

 

[4]cid:image001.png@01D3A731.28D218D0[5]cid:image002.png@01D3A731.28D218D0

 

-----Original Message-----
From: Canterbury Victim
[mailto:[FOI #21257 email]]
Sent: Sunday, 27 November 2022 7:27 AM
To: P Henare (MIN) <[Peeni Henare request email]>
Subject: Official Information request - Knowledge of potential criminal
activity by government employees

 

Dear Peeni Henare,

 

I am making requests for official information.  These requests are being
made on the grounds of public interest in relation to the matters of
transparency; participation; accountability; administration of justice;
health, safety and the environment.

 

Please note that the requests are not just for documents, but also
information.  As such with regards to the Office of the Ombudsman guidance
document “The OIA for Ministers and Agencies” these requests for official
information include “information held in the memory of” the Minister
addressed and only the Minister addressed, not the staff of the office of
the Minister.  As such unless there is a document which provides the
information requested, the Minister must be questioned to provide the held
information from their memory.  No sections of this request can be denied
based on Section 18(e) unless they are also denied on Section 18(g).

 

Each of the points below is an individual request for official
information. If any of the responses need to be extended that should not
impact delivery of responses for those that do not require an extension. 
Any decision to extend a deadline should be accompanied with a Section 23
response.

 

Any information that is denied should be accompanied with a Section 23
response providing the reasons for the decision to deny the information. 
These should include the dates and times that the Minister was questioned
about their memory of the official information.

 

As per the Office of the Ombudsman guidance a clarification requested will
only reset the deadline for the individual requests where a clarification
is provided, the remainder of the requests for official information in
this communication will have the original deadline remain.

 

Further in relation to the Office of the Ombudsman guidance “The agency’s
primary legal obligation is to notify the requester of the decision on the
request ‘as soon as reasonably practicable’. The reference to 20 working
days is not the de facto goal but the absolute maximum (unless it is
extended appropriately).”  If the notification does happen on the last day
of the 20 working day deadline please provide a Section 23 response as to
why the decision was made that it was not ‘reasonably practicable’ to
provide the decision sooner.

 

I am not providing a Privacy Waiver, and so any response to these requests
for official information should have my personal information redacted.

 

These requests will make reference to official information held within the
document located at [6]https://bit.ly/3K29MME Despite their being other
Ministers that may have official information with regards to the content
of that document, this request for official information is about official
information held by the Minister addressed and therefore should not be
transferred and instead be denied if the information is not held by the
addressed Minister.

 

1. When did the Minister first become aware of the document that exists at
[7]https://bit.ly/3K29MME? If there does not exist a document with this
information then an approximate date from the Minister’s memory will
fulfil the request.  If the Minister has no recollection of becoming aware
of the document before receiving this request for official information,
then the date the Minister was asked to recall their memory will fulfil
the request.

 

2. The linked document includes official information where government
employees at Southern Response have been altering documents and
instructing others to alter documents they did not author in order to
create a false representation of facts and timelines where those documents
were then used to cause loss by deception.  When did the Minister first
become aware of these or similar events? If there does not exist a
document with this information then an approximate date from the
Minister’s memory will fulfil the request.  If the Minister has no
recollection of becoming aware of such events before receiving this
request for official information, then the date the Minister was asked to
recall their memory will fulfil the request.

 

3. The linked document includes official information where Southern
Response employees conspired with a Consent Team Leader at Christchurch
City Council to get agreement that a building consent would be granted
despite the repair methodology did not match the submitted technical
documents, was in violation of the MBIE repair guidance, and ultimately
would result in a house repair that they knew had not been approved as
meeting the Building Code.  When did the Minister first become aware of
these or similar events?  This question is not limited to the example
given in the linked document and can relate to any instance of this
deceptive behaviour.  If there does not exist a document with this
information then an approximate date from the Minister’s memory will
fulfil the request.  If the Minister has no recollection of becoming aware
of such events before receiving this request for official information,
then the date the Minister was asked to recall their memory will fulfil
the request.

 

4. The linked document includes information regarding Southern Response
committing a significant breach of the Fair Insurance Code (the accepted
New Zealand Code of Ethics for the Insurance Industry) so significantly
that the behaviour of the involved government employees would bring the
entirety of the New Zealand Insurance Industry into disrepute.  When did
the Minister first become aware that government employees were responsible
for the first ever unresolved significant breach of the Fair Insurance
Code being referred to the Insurance Council of New Zealand? If there does
not exist a document with this information then an approximate date from
the Minister’s memory will fulfil the request.  If the Minister has no
recollection of becoming aware of such events before receiving this
request for official information, then the date the Minister was asked to
recall their memory will fulfil the request.

 

5. The linked document includes information regarding the Dispute
Resolution Scheme (regulated by the Financial Service Providers
(Registration and Dispute Resolution) Act 2008) specifically not
addressing matters of dishonesty in their assessment of behaviour of the
government staff despite finding that Southern Response significantly
breached the Fair Insurance Code.  When did the Minister first become
aware that the Dispute Resolution Scheme declined to consider dishonesty,
when specifically asked to address matters of dishonesty in the details of
the complaint, when assessing violations of the insurance industry Code of
Ethics?  This question is not limited to the example given in the linked
document and can relate to any instance of this behaviour.  If there does
not exist a document with this information then an approximate date from
the Minister’s memory will fulfil the request.  If the Minister has no
recollection of becoming aware of such events before receiving this
request for official information, then the date the Minister was asked to
recall their memory will fulfil the request.

 

6. The linked document includes official information regarding the
Insurance Council of New Zealand (ICNZ) communicating with the CEO of
Southern Response stating that the complaint of the behaviour of Southern
Response had been heard at their last meeting despite us being told that
it would not be heard at that meeting; and that had ICNZ not forced us to
go through the Dispute Resolution Scheme that ICNZ would have found
Southern Response in violation of the Code at that meeting, but instead
ICNZ delayed the complaint of two cancer patients to allow Southern
Response to be better prepared should the DIspute Resolution Scheme refer
the complaint back to ICNZ.  Southern Response then went on to utilise the
law firm where a former partner, and consultant of that law firm is a
sitting member of the ICNZ committee that assessed Southern Response’s
behaviour. When did the Minister first become aware of these events?  If
there does not exist a document with this information then an approximate
date from the Minister’s memory will fulfil the request.  If the Minister
has no recollection of becoming aware of such events before receiving this
request for official information, then the date the Minister was asked to
recall their memory will fulfil the request.

 

7. The linked document includes information regarding the Dispute
Resolution Scheme finding that the Significant Breach of the Fair
Insurance Code was unresolved despite the apology and ex gratia payment,
but the Insurance Council of New Zealand (ICNZ) stating that the complaint
was resolved by the apology and ex gratia payment.  This is despite direct
communication between Southern Response and ICNZ where Anthony Honeybone
states that the apology was not sincere and instead was simply easier than
telling me how I was wrong about Southern Response’s behaviour.  The
linked document also addresses all parts of the Southern Response apology
with official information to show that it was not sincere. When did the
Minister first become aware of these events?  If there does not exist a
document with this information then an approximate date from the
Minister’s memory will fulfil the request.  If the Minister has no
recollection of becoming aware of such events before receiving this
request for official information, then the date the Minister was asked to
recall their memory will fulfil the request.

 

8. The linked document includes information regarding government employees
setting a one week deadline for me after I told them I was in hospital and
needed to reduce stress.  The deadline required me to provide engineering
information because they would not accept their own engineering advice
that their desired repair methodology was inappropriate.  These actions
have been described by the New Zealand Police as “seems inappropriate and
appears to be taking advantage of your medical circumstances”. When did
the Minister first become aware of these events?  If there does not exist
a document with this information then an approximate date from the
Minister’s memory will fulfil the request.  If the Minister has no
recollection of becoming aware of such events before receiving this
request for official information, then the date the Minister was asked to
recall their memory will fulfil the request.

 

9. Please provide the dates for each of these connected events if they
happened with the Minister all for a single official information requestor
within the last 6 months:

 

a. The Minister denied the existence of official information based on
section 18(e) b. The requestor provided evidence that documents do exist
with the requested information c. The Minister then stated that it was
already known the documents existed, but that there was a desire to not
provide the documents because they contain discussions that are too “full
and frank” to be made public d. The Minister then denied the request again
based instead on 9(2)(ba)

 

If there does not exist a document with this information then an
approximate date from the Minister’s memory will fulfil the request.  If
the Minister has no recollection of becoming aware of such events before
receiving this request for official information, then the please deny this
request based on Section 18(e) and 18(g).

 

10. If request 9 is not denied then please provide the date at which the
Minister was first informed that there was belief that those engaged with
the Minister in the “full and frank” conversations may be committing
crimes.  If there does not exist a document with this information then an
approximate date from the Minister’s memory will fulfil the request.  If
the Minister has no recollection of becoming informed of criminal
behaviour then please deny this request based on Section 18(e) and 18(g).

 

As I have a significant amount of additional information to make public in
relation to these matters and an unknown number of request and response
cycles in order to allow the matters of public interest to be adequately
addressed, I would appreciate it if these requests were addressed as a
matter of urgency.

 

Yours faithfully,

 

“Canterbury Victim”

 

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