Complaints Investigation Policy and Procedure

Mr H J Manson made this Official Information request to Real Estate Agents Authority

The request was successful.

From: Mr H J Manson

Dear Real Estate Agents Authority,

I wish to request any of the REA's internal policies, procedures, and/or documents relating to the REA investigating complaints against Real Estate Agents, Branch Managers, and/or Salespeople.

Yours faithfully,

Mr H Manson

Link to this

From: Josh Doherty
Real Estate Agents Authority


Attachment image001.png
0K Download

Attachment image002.png
0K Download

Attachment image003.png
0K Download

Attachment image004.png
18K Download

Attachment image005.jpg
29K Download


Tēnā koe Mr Manson,

 

Thank you for your information request to the Real Estate Authority (REA).

 

We have understood you to be requesting the following information:

 

          Any of the REA's internal policies, procedures, and/or documents
relating to the REA investigating complaints against Real Estate Agents,
Branch Managers, and/or Salespeople

 

We will respond to your request as soon as we can and no later than 3
March 2023, being 20 working days from the date we received your request,
in accordance with the Official Information Act 1982/Privacy Act 1993.

 

We will provide the response by email to this address.  If you would
prefer another method, please let us know.  Please also do not hesitate to
coontact us if you have any quetions.

Nāku iti noa, nā (Yours sincerely)

Josh Doherty

 

Josh Doherty|  | Head of Regulatory Services
email [1][email address] | ddi 027 540 2484
Level 4, 95 Customhouse Quay, Wellington
PO Box 25 371, Wellington 6140
[2]rea.govt.nz | [3]settled.govt.nz 

[4]LinkedIn [5]Twitter  |  [6]Facebook

[7]REA Logo

[8][IMG]

CAUTION: This email message and any accompanying attachments is intended
for the named recipient only and may contain information that is subject
to legal privilege. If you are not the intended recipient, any use,
disclosure or copying of this message or attachments is strictly
prohibited. If you have received this email message in error please notify
us immediately and erase all copies of the message and attachments. Thank
you.

 

From: Mr H J Manson <[9][FYI request #21700 email]>
Sent: Thursday, 2 February 2023 2:48 pm
To: Info <[10][REA request email]>
Subject: Official Information request - Complaints Investigation Policy
and Procedure

 

Dear Real Estate Agents Authority,

I wish to request any of the REA's internal policies, procedures, and/or
documents relating to the REA investigating complaints against Real Estate
Agents, Branch Managers, and/or Salespeople.

Yours faithfully,

Mr H Manson

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[11][FYI request #21700 email]

Is [12][REA request email] the wrong address for Official Information
requests to Real Estate Agents Authority? If so, please contact us using
this form:
[13]https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[14]https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------

References

Visible links
1. mailto:[email address]
2. http://www.rea.govt.nz/
3. http://www.settled.govt.nz/
4. file:///tmp/www.linkedin.com/company/real-estate-agent's-authority
5. file:///tmp/www.twitter.com/REAGOVTNZ
6. https://www.facebook.com/settled.govt.nz
7. file:///tmp/www.rea.govt.nz
8. https://www.rea.govt.nz/real-estate-prof...
9. mailto:[FYI request #21700 email]
10. mailto:[REA request email]
11. mailto:[FYI request #21700 email]
12. mailto:[REA request email]
13. https://fyi.org.nz/change_request/new?bo...
14. https://fyi.org.nz/help/officers

Link to this

From: Josh Doherty
Real Estate Agents Authority


Attachment image001.png
0K Download

Attachment image002.png
0K Download

Attachment image003.png
0K Download

Attachment image004.png
27K Download

Attachment image005.jpg
29K Download

Attachment 2023.03.03 OIA Letter to H J Manson.pdf
433K Download View as HTML

Attachment Early Resolution Process Manual March 2019.pdf
930K Download View as HTML

Attachment REA Investigations Manual v2017.pdf
779K Download View as HTML


Kia ora Mr Manson

 

Please find the response to your Official Information Act request
attached,

 

Nga mihi

Josh

 

Josh Doherty |  | Head of Regulatory Services
email [1][email address] | ddi 04 815 8580 | mob 027 540 2484
Level 4, 95 Customhouse Quay, Wellington
PO Box 25 371, Wellington 6140
[2]rea.govt.nz | [3]settled.govt.nz 

[4]LinkedIn [5]Twitter  |  [6]Facebook

[7]REA Logo

[8][IMG]

CAUTION: This email message and any accompanying attachments is intended
for the named recipient only and may contain information that is subject
to legal privilege. If you are not the intended recipient, any use,
disclosure or copying of this message or attachments is strictly
prohibited. If you have received this email message in error please notify
us immediately and erase all copies of the message and attachments. Thank
you.

 

 

References

Visible links
1. mailto:[email address]
2. http://www.rea.govt.nz/
3. http://www.settled.govt.nz/
4. file:///tmp/www.linkedin.com/company/real-estate-agent's-authority
5. file:///tmp/www.twitter.com/REAGOVTNZ
6. https://www.facebook.com/settled.govt.nz
7. file:///tmp/www.rea.govt.nz
8. https://www.rea.govt.nz/real-estate-prof...

Link to this

Things to do with this request

Anyone:
Real Estate Agents Authority only: