Ref: 2223-2353

 

Dear Ghai

 

On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of 14 April 2023 requesting under the Official
Information Act 1982 (the Act), the following:

 

‘I want to know what is the timeframe for an applicant to get confirmation
email that the EOI sent under Parent resident category visa has made its
way in the pool?

 

The application was received by the receiving center and the fee was
deducted on 11 March 2023. An automated receipt was sent with a message
that once the EOI will get submitted in the pool, you will receive a
confirmation email with timeframe till when the EOI will remain valid in
the pool.

 

It was a paper EOI application and someone has gone through it to note
down the payment details and deduct money.

 

1. Do the INZ not deduct money for an application after reviewing the
application is completely filled and valid to submit or not?

 

2. Why is there a huge gap between deducting money and providing applicant
with the very basic information that they have sent a completed
application?

 

3. What is the timeframe to receive confirmation email whether the EOI
application has been submitted in the pool and till what time it will
remain in pool?

 

4. What steps is the department doing to overcome these delays about
communications?

 

4. Is there an email address you can provide where applicants can send an
enquiry to INZ. There is only phone numbers mentioned on INZ website and
it takes half a day to connect to someone to talk to.

 

6. What steps is the department doing to overcome these delays about
customer service calls?’

 

Your request is being processed in accordance with the Act and a response
will be sent to you in due course.

 

If you have any enquiries regarding your request feel free to contact us
via email [1][MBIE request email] or using the contact details below.

 

Nâku noa, nâ

MINISTERIAL SERVICES

 

Ngâ Pou o te Taumaru

Ministry of Business, Innovation & Employment

15 Stout Street, Wellington 6011 |  P O Box 1473 Wellington 6140

 

 

References

Visible links
1. mailto:[MBIE request email]

Kia ora Ghai,

 

Please find attached the response to your Official Information Act
request.

 

Ngā mihi

Alex

 

Business Management Team, Enablement

Immigration New Zealand

Ministry of Business, Innovation & Employment - Hīkina Whakatutuki

Level 1, 15 Stout Street, Wellington 6011 |PO Box 1473, Wellington 6140,
New Zealand

 

NZBN 9429000106078