Tēnā koe, 

 

Thank you for contacting Te Whatu Ora, Health NZ. This is an automatic
reply to confirm that we have received your email.  Depending on the
nature of your request you may not receive a response for up to 20 working
days.  We will try to respond to your query as quickly as possible.

s information that is identified to be of general public interest, the
response may also be published on our website. If we e response to your
OIA request, all personal information, including your name and contact
details will be removed.

 

Ngā mihi

 

Te Whatu Ora, Health NZ.

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Tēnā koe,

Thank you for your email on 29 June 2023, asking for the following
information under the Official Information Act 1982 (the Act):

"To request specific information regarding the implementation of the
Health Quality & Safety Commission (HQSC) Code of Expectations for
Engaging with Consumers in the mental health and addiction space at Te
Whatu Ora (Health NZ). I kindly request your assistance in providing the
following information:
 
I am particularly interested in understanding how Te Whatu Ora (Health NZ)
is valuing lived experience equally alongside clinical expertise in
consumer engagement within the mental health and addiction sector.
Therefore, I kindly request detailed information on the following:
 

 1. Policies and Procedures:

Please provide any policies, procedures, or guidelines developed and
implemented by Te Whatu Ora (Health NZ) that explicitly address the
integration of lived experience and clinical expertise in consumer
engagement within the mental health and addiction space. This may include
documents that outline the expectations, methodologies, and approaches
employed by Te Whatu Ora (Health NZ) to ensure equal valuing of lived
experience and clinical expertise in mental health and addiction services.
 

 2. Training and Development:

Please provide details of any training initiatives, workshops, or
educational programs conducted by Te Whatu Ora (Health NZ) to enhance
staff members' understanding and application of the HQSC Code of
Expectations for Engaging with Consumers, with a specific focus on valuing
lived experience equally alongside clinical expertise within the mental
health and addiction sector. This may include materials, curriculum
outlines, or reports related to such training programs.
 

 3. Engagement Practices and Initiatives:

Please provide examples of specific initiatives, projects, or activities
undertaken by Te Whatu Ora (Health NZ) to actively engage consumers with
lived experience of mental health and addiction issues and incorporate
their perspectives on an equal footing with clinical expertise. This may
include details on how consumer feedback and perspectives are sought,
integrated, and utilized within decision-making processes, service design,
quality improvement, and resource allocation in the mental health and
addiction sector.
 

 4. Evaluation and Reporting:

Please provide any reports, assessments, or evaluations conducted by Te
Whatu Ora (Health NZ) to assess the effectiveness of the implementation of
the HQSC Code of Expectations for Engaging with Consumers in valuing lived
experience equally alongside clinical expertise within the mental health
and addiction sector. This may include any measures or indicators used to
evaluate progress, outcomes, and impact in this area.
 

 5. Strategic Plans and Future Directions:

Please provide information on any strategies, plans, or future initiatives
that Te Whatu Ora (Health NZ) has developed or intends to undertake to
further enhance the equal valuing of lived experience and clinical
expertise in consumer engagement within the mental health and addiction
space. This may include any considerations or goals related to advancing
consumer partnership, co-designing services, and embedding a culture of
equitable collaboration between consumers and clinical experts in the
mental health and addiction sector.
 
I request that the information be provided in electronic format,
preferably via email, to the email address listed above. If any part of my
request is unclear or requires further clarification, please do not
hesitate to contact me.
 
I understand that there may be costs associated with processing my
request. If this is the case, I would appreciate being informed in
advance, and I am willing to consider the payment of reasonable charges as
required by the Official Information Act"

 This email is to let you know that Te Whatu Ora needs more time to make a
decision on your request.

The Act requires that we advise you of our decision on your request no
later than 20 working days after the day we received your request.
Unfortunately, it will not be possible to meet that time limit and we are
therefore writing to notify you of an extension of the time to make our
decision, to Friday 25 August 2023.

This extension is required because the consultations and the volume of
information are such that a proper response cannot reasonably be made
within the original time limit.

If you have any questions, please contact us at [1][Health New Zealand request email]

If you are not happy with this extension, you have the right to make a
complaint to the Ombudsman. Information about how to do this is available
at www.ombudsman.parliament.nz or by phoning 0800 802 602.

 

Ngā mihi  
Obaid 

Te Whatu Ora Ministerial Team 
Te Whatu Ora – Health New Zealand
 
 

show quoted sections

References

Visible links
1. mailto:[Health New Zealand request email]

Kia ora,
 
Thank you for your request under the Official Information Act 1982 (the
Act) for:
 
"to request specific information regarding the implementation of the
Health Quality & Safety Commission (HQSC) Code of Expectations for
Engaging with Consumers in the mental health and addiction space at Te
Whatu Ora (Health NZ). I kindly request your assistance in providing the
following information:
I am particularly interested in understanding how Te Whatu Ora (Health NZ)
is valuing lived experience equally alongside clinical expertise in
consumer engagement within the mental health and addiction sector.
Therefore, I kindly request detailed information on the following:
 
Policies and Procedures:
Please provide any policies, procedures, or guidelines developed and
implemented by Te Whatu Ora (Health NZ) that explicitly address the
integration of lived experience and clinical expertise in consumer
engagement within the mental health and addiction space. This may include
documents that outline the expectations, methodologies, and approaches
employed by Te Whatu Ora (Health NZ) to ensure equal valuing of lived
experience and clinical expertise in mental health and addiction services.
 
Training and Development:
Please provide details of any training initiatives, workshops, or
educational programs conducted by Te Whatu Ora (Health NZ) to enhance
staff members' understanding and application of the HQSC Code of
Expectations for Engaging with Consumers, with a specific focus on valuing
lived experience equally alongside clinical expertise within the mental
health and addiction sector. This may include materials, curriculum
outlines, or reports related to such training programs.
 
Engagement Practices and Initiatives:
Please provide examples of specific initiatives, projects, or activities
undertaken by Te Whatu Ora (Health NZ) to actively engage consumers with
lived experience of mental health and addiction issues and incorporate
their perspectives on an equal footing with clinical expertise. This may
include details on how consumer feedback and perspectives are sought,
integrated, and utilized within decision-making processes, service design,
quality improvement, and resource allocation in the mental health and
addiction sector.
 
Evaluation and Reporting:
Please provide any reports, assessments, or evaluations conducted by Te
Whatu Ora (Health NZ) to assess the effectiveness of the implementation of
the HQSC Code of Expectations for Engaging with Consumers in valuing lived
experience equally alongside clinical expertise within the mental health
and addiction sector. This may include any measures or indicators used to
evaluate progress, outcomes, and impact in this area.
 
Strategic Plans and Future Directions:
Please provide information on any strategies, plans, or future initiatives
that Te Whatu Ora (Health NZ) has developed or intends to undertake to
further enhance the equal valuing of lived experience and clinical
expertise in consumer engagement within the mental health and addiction
space. This may include any considerations or goals related to advancing
consumer partnership, co-designing services, and embedding a culture of
equitable collaboration between consumers and clinical experts in the
mental health and addiction sector.
I request that the information be provided in electronic format,
preferably via email, to the email address listed above. If any part of my
request is unclear or requires further clarification, please do not
hesitate to contact me.
 
I understand that there may be costs associated with processing my
request. If this is the case, I would appreciate being informed in
advance, and I am willing to consider the payment of reasonable charges as
required by the Official Information Act."
 
Pursuant to section 15(1)(a) of the Act, Te Whatu Ora, Health New Zealand
is writing to advise you that a decision has been made on your request;
however, it will take us some time to prepare the information for
release. 
We apologise for the delay, and endeavor to send you the information by 19
September 2023. 
 
Under section 28(3) of the Act you have the right to ask the Ombudsman to
review any decisions made under this request. The Ombudsman may be
contacted by email at: [1][email address] or by calling 0800
802 602. 
 
Ngâ mihi  
Obaid 

Te Whatu Ora Ministerial Team 
Te Whatu Ora – Health New Zealand
 
 
 

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References

Visible links
1. mailto:[email address]
mailto:[email address]

Kia ora,
 
Thank you for your request for information regarding Implementation of
HQSC Code of Expectations at Te Whatu Ora on 29 June 2023. Please find
attached our response to your request.
 
If you have any questions, please get in touch at
[1][Health New Zealand request email].
 
If you are not happy with this response, you have the right to make a
complaint to the Ombudsman. Information about how to do this is available
at [2]www.ombudsman.parliament.nz or by phoning 0800 802 602.
 
Ngâ mihi  

Obaid 

Te Whatu Ora Ministerial Team 
Te Whatu Ora – Health New Zealand
 
 

show quoted sections

References

Visible links
1. mailto:[Health New Zealand request email]
2. file:///tmp/foiextract20230919-36-2gw7n6#