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Passport processing buckets

Felix Lee made this Official Information request to Department of Internal Affairs

The request was partially successful.

From: Felix Lee

Dear Department of Internal Affairs,

I have heard that some people got their passport processed within days and some people ned to wait weeks for their passports. I would like to make this OIA request to find out if there are "buckets" or "workstreams" for passport applications, where different applications go through different processes and take different amount of time, similar to how citizenship is processed.

If there are buckets can you let me know:
1. name of each bucket
2. the criteria for applications to be sorted into each bucket
3. for each bucket, the procedure each application need to go through in order to be approved.
4. average processing time for each bucket, by month, for last 12 months
5. number of applications processed for each bucket, by month, for last 12 months

For #2 and #3, if there are documents that refer to it, please provide me with a copy. If no documents could you please write a brief explanation.

Thank you for your help.

Yours faithfully,

Felix Lee

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From: SDO Official Correspondence
Department of Internal Affairs

Tēnā koe Felix,

Thank you for your OIA request to the Department of Internal Affairs.

The Department will provide its response to your request as soon as practicable and within twenty working days. The 20th working day is 18 October 2023.

Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website. If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.

Ngā mihi

Krystle Courtier| Official Correspondence Co-ordinator
Te Pāhekoheko, Kāwai ki te iwi | Operations, Service Delivery and Operations
Te Tari Taiwhenua The Department of Internal Affairs
7 Waterloo Quay, Wellington
http://www.dia.govt.nz/

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From: SDO Official Correspondence
Department of Internal Affairs

Attachment image001.png
31K Download

Attachment OIA 2324 0203 Passport processing.pdf
212K Download View as HTML

Kia ora Felix,

 

Kindly see the attached response to your request.

 

Ngâ mihi

 

Linda

 

Linda Anderson ([1]she/her) |Advisor Official Correspondence
Te Pâhekoheko, Kâwai ki te iwi | Operations, Service Delivery and
Operations

Te Tari Taiwhenua  The Department of Internal Affairs
[2]www.dia.govt.nz

[3]Logo: Te Tari Taiwhenua – Internal Affairs

*If you’re wondering about the use of pronouns she/her on this signature
you can find more information about how sharing pronouns can help to
create a sense of belonging and respect [4]here.

 

 

References

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1. https://ssc.govt.nz/our-work/diversity-a...
2. http://www.dia.govt.nz/
4. https://www.publicservice.govt.nz/our-wo...

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