28 March 2024
Immigration Lawyers New Zealand
[FYI request #25739 email]
DOIA 2324-1748
Tēnā koe Immigration Lawyers New Zealand,
Thank you for your email of 15 February 2024 to the Ministry of Business, Innovation and Employment
(MBIE) requesting, under the Official Information Act 1982 (the Act), the fol owing information:
•
Latest organisation chart for Immigration New Zealand in Christchurch
•
Job description and requirements for each job position at Immigration New Zealand in Christchurch
•
Training programme and material for each job position at Immigration New Zealand in Christchurch
•
Key performance indicators for each job position at Immigration New Zealand in Christchurch
•
Pay range for each job position at Immigration New Zealand in Christchurch
•
Staff turnover rate for each job position at Immigration New Zealand in Christchurch for the last five
years
On 22 February, we sought clarifica�on on your request, and you replied that you were reques�ng
informa�on for all Immigra�on New Zealand (INZ) staff based in Christchurch, not just visa processing staff.
You also confirmed that you were no longer reques�ng “training programme and material for each job
posi�on at Immigra�on New Zealand in Christchurch.”
Response
Part 1: latest organisation chart for Immigration New Zealand in Christchurch
Please find the information requested attached as Appendix One.
Part 2: job descriptions and requirements for each job position at Immigration New Zealand in Christchurch
Please find the information requested attached as Appendix Two.
Part 3: key performance indicators for each job position at Immigration New Zealand in Christchurch
We do not use key performance indicators for understanding the success of individual performance for INZ
staff. Therefore, this part of your request is refused under section 18(e) of the Act, as the information
requested does not exist.
However, we do have a Success Measures Framework, which is designed to improve transparency for staff
and people leaders on what success looks like for certain INZ roles. MBIE has worked closely with the Public
Service Association on both setting performance expectations and monitoring them to ensure staff have a
level of input and ownership.
Individual productivity is always more than decision numbers – it covers several areas, including quality,
customer focus, behaviours and quantity. We are committed to maintaining a high quality of decision-
making and there are regular audits to ensure that happens.
This success management framework covers the following roles:
Border
Visa Operations
Risk & Verification
• Border Officer
• Support Officer
• Verification Officer
• Senior Border Officer • Senior Support Officer
• Senior Verification Officer
• Immigration Officer
• Risk Analyst
• Senior Immigration Officer
• Senior Risk Analyst
• Privacy Officer
• Senior Privacy Officer
• Business Immigration Specialist
• Senior Business Immigration Specialist
• Technical Advisor
• Senior Technical Advisor
The Success Measures Framework establishes seven core aspects:
1. Strong linkages to MBIE’s and INZ’s strategies.
2. The principles within which the framework should be applied.
3. The pillars that are important to our people and support achieving INZ’s objectives.
4. Integrating with new technology and ways of working.
5. Effective leadership to support the framework.
6. A mechanism for operational leaders to set Success Measures with their teams.
7. Frequent review periods of Success Measures.
Part 4: pay ranges for each job description
Please find the information requested attached as Appendix Three.
Part 5: staff turnover rate for last five years.
Please find the information requested attached as Appendix Four. Please note information on roles where
five or less people are employed in that role have been withheld under section 9(2)(a) of the Act, to protect
the privacy of natural persons.
If you wish to discuss any aspect of your request or this response, or if you require any further assistance,
please contact
[email address].
You have the right to seek an investigation and review by the Ombudsman of this decision. Information
about how to make a complaint is available at www.ombudsman.parliament.nz or freephone 0800-802602.
Nāku noa, nā
Dominic Forde
Operations Director
Chief Operating Officer Immigration Branch
Immigration New Zealand
Ministry of Business, Innovation and Employment