Dear Accident Compensation Corporation,

Thank you for providing me with copies of the business rules regarding notifications of legislative timeframes for decisions on claims (GOV-032585).

This is a request for information which covers from 2016 to present. If any of the letters are no longer in effect, please specify the dates the letters were in use by ACC.

Request 1. I request copies of ACC's standardised letters about cover, which include:

- acknowledge the lodgment of an uncomplicated claim, and clearly states the legislative timeframe for ACC's cover decision (21 days) and the effect if ACC does not meet that timeframe; and

- acknowledge the lodgment of a complicated claim, and clearly states the legislative timeframe for ACC's cover decision (2 months) and the effect if ACC does not meet that timeframe; and

- notification to claimants that ACC requires a time extension to make a cover decision (beyond the initial 21 days for uncomplicated claims), the reason for the decision to extend the timeframe, the details of the claimant's right to review the decision, and the effect if ACC does not meet that timeframe; and

- notification to claimants that ACC requires a time extension to make a cover decision (beyond the 2 months for complicated claims), the reason for the decision to extend the timeframe, the details of the claimant's right to review the decision, and the effect if ACC does not meet that timeframe; and

- notification to claimants of a decision for cover on the claim, the reason for the decision, and the details of the claimant's right to review the decision; and

- notification to claimant that a deemed decision had been made in their favour when legislative timeframes had not been met, the reason for the decision, the effect of the decision, and the details of the claimant's right to review the decision.

- notification to claimant that ACC revoked or revised their decision, the reason for the decision, the effect of the decision, and the details of the claimant's right to review the decision.

Request 2: I request copies of ACC's standardised letters about entitlements, which include:

- notification to claimant about the types of entitlements they may be eligible for; and

- acknowledgement that a claimant had made a request for entitlements, the timeframe in which ACC will issue a decision on the entitlement, and the effect of not meeting the timeframe; and

- notification to of a decision about entitlements, the reason for the decision, and the details of the claimant's right to review the decision; and

- notification of a deemed decision about entitlements, the reason for the decision, and the details of the claimant's right to review the decision.

Request 3. I request copies of ACC's standardised letters about reviews, which include:

- acknowledgement of a request for review which includes the legislative timeframe for the dated of the hearing, the effect of not meeting the legislative timeframe (a deemed decision is made in their favour), and the effects of the deemed decision; and

- notification to claimant that a deemed review decision had been made in their favour, and the effect of that decision.

Thank you,

An