Complaints regarding Oranga Tamariki social workers

L made this Official Information request to Social Workers Registration Board

Currently waiting for a response from Social Workers Registration Board, they must respond promptly and normally no later than (details and exceptions).

From: L

Dear Social Workers Registration Board,

From 2023 until 1 November 2024, how many complaints has the SWRB received about the practice of Oranga Tamariki employees? If any:

- how many were followed up / investigated?
- what were the actions taken as a result of each follow up / investigation?

If any and if possible, please seperate into the Oranga Tamariki identified regions of where the social worker works (e.g., central, Eastern, Wellington and Upper South, Lower South - all regions can be found at the bottom of https://mahi.orangatamariki.govt.nz/home)

Yours faithfully,

L

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From: SWRB Office
Social Workers Registration Board

[Please do not reply to this email as it is automatically generated].

Kia ora,

 

Thank you for emailing Social Workers Registration Board - Kāhui Whakamana
Tauwhiro. We are experiencing higher volumes of enquiries due to the
Practising Certificate renewal period which may cause longer response
times. Thank you for your patience during this time - we ask that you do
not send multiple emails as this will delay responses further. We will not
be responding to queries regarding application timeframes or general
updates on applications during this busy period.

 

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If a member of the registration team has contacted you about your
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Please refer to our website for further information about registration
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o [1]Guidance on applying to register with an NZ qualification

We aim to process NZ applications within 6-12 weeks unless we require
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o [3]Guidance on applying to register via the Experience Pathway: S13

We aim to process these applications within 6 months unless we require
further information/documents from you.

  

Concerns about a social worker

If you have a concern or complaint about a social worker’s practice, you
can raise this through our [4]online concerns form.

  

Logging into MySWRB

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0508 797 269.

 

Other useful information

Please visit our website for the most up to date information, our privacy
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Ngā mihi,

The SWRB Registration Team

 

References

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3. https://swrb.govt.nz/registration/experi...
4. https://swrb.govt.nz/concerns-and-compla...
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6. https://swrb.sharepoint.com/sites/Commun...

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From: Lucas Davies
Social Workers Registration Board


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Kia ora L,
 
Thanks for your request. Our statutory timeframe for responding is 29
November 2024; however, we will aim to respond sooner if possible.
 

   Ngā mihi,
 
   Lucas Davies (he/him)
   Senior Legal Advisor | Kākaho Papaki Matua
   Social Workers Registration Board | Kāhui
Whakamana Tauwhiro
   PO Box 3452, Wellington 6140, New Zealand
   [1]www.swrb.govt.nz  
   
   He ara pūkenga, he ara tauwhiro, hei
whakamana mātā waka
 
 

 
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If you are not the intended recipient, please
notify us immediately and destroy the email.
Thank you. The Social Workers Registration
Board accepts no responsibility for changes
made to this email or to any attachments after
transmission from their offices.

 
-----Original Message-----
From: L <[2][FYI request #29014 email]>
Sent: Friday, November 1, 2024 2:46 PM
To: SWRB Office <[3][Social Workers Registration Board request email]>
Subject: Official Information request - Complaints regarding Oranga
Tamariki social workers
 
[You don't often get email from
[4][FYI request #29014 email]. Learn why this is
important at [5]https://aka.ms/LearnAboutSenderIdentific... ]
 
Dear Social Workers Registration Board,
 
From 2023 until 1 November 2024, how many complaints has the SWRB received
about the practice of Oranga Tamariki employees? If any:
 
- how many were followed up / investigated?
- what were the actions taken as a result of each follow up /
investigation?
 
If any and if possible, please seperate into the Oranga Tamariki
identified regions of where the social worker works (e.g., central,
Eastern, Wellington and Upper South, Lower South - all regions can be
found at the bottom of
[6]https://aus01.safelinks.protection.outlo...)
 
Yours faithfully,
 
L
 
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