3 December 2024
Ref: DOIA-REQ-0006228
Hemant
Email:
[FYI request #29133 email]
Tēnā koe Hemant
Thank you for your email of 10 November 2024 to the Ministry of Business, Innovation and Employment
requesting, under the Official Information Act 1982, the following information:
all reports/investigations/complaints you had on why apple carplay and android auto drop out at
different locations around Auckland… in particular around the old 'Panmure roundabout' i.e. the
intersection of the roads Queens Rd, Lagoon Dr, El erslie Panmure Highway, Ireland Rd and
Jellicoe Rd.
Radio Spectrum Management (RSM) are responsible for the effective and efficient utilisation of the radio
spectrum in New Zealand. Part of this responsibility includes ensuring compliant use of radio spectrum for
licence holders.
Recently RSM were involved with an enquiry regarding a report of dropout in Apple Carplay and Android
Auto systems, where our assistance was requested by one of the Mobile Network Operators. This was in
the Tamaki Drive area, and the singular instance reported could not be recreated by RSM investigation
staff. At the time of our inquiries, both the 2.4GHz & 5GHz RF Spectrums were found to be in low use in
the vicinity of the location of interest.
I can confirm that RSM have not been involved in any formal investigations with regards to Apple Carplay
or Android Auto, including in the ‘Panmure roundabout’ area you specified. RSM investigate interference
issues across the radio spectrum, and this can include those reported by cellular network operators,
broadcast radio and land mobile radio systems amongst others. Further information on the types of
investigations RSM undertake can be found her
e: https://www.rsm.govt.nz/business-
individuals/interference.
You also reference the use of BlueTooth and Wi-Fi frequencies, and their potential link to interference.
Wifi and BlueTooth type usage falls under what is categorised as a General User Radio Licence (GURL),
which is freely available for anyone to use in accordance with the licence conditions. In general, RSM do
not investigate GURL interference cases unless there is a larger public interest or repeated reports of
interference for a given area.
If you wish to raise an interference or non-compliance concern for an issue that RSM investigates, you can
do so via the following link:
https://www.rsm.govt.nz/about/forms/report-non-compliance.
You have the right to seek an investigation and review by the Ombudsman of this decision. Information
about how to make a complaint is available
at www.ombudsman.parliament.nz or freephone 0800 802
602.
If you wish to discuss any aspect of your request or this response, or if you require any further assistance,
please contac
t [email address].
Nāku noa, nā
Claire Smollett
National Manager Radio Spectrum Management Compliance
Market Integrity
