Date: Wed, 15 Jan 2025 20:32:20 +0000
Subject: Official Information request - Penalties, admonishments, warnings, or other actions taken by ECan against bus operators
From: Cody C <
[FYI request #29767 email]>
To: LGOIMA <
[ECAN request email]>
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Dear Canterbury Regional Council,
Please provide the following information for the period from 1 January 2022 to the present regarding public bus operators contracted by ECan:
1. A detailed list of all penalties, admonishments, warnings, or other actions taken by ECan against bus operators.
* Include the date, nature, and reason for each penalty or action.
* Specify whether the penalty was financial, contractual, or otherwise.
* The specific reasons for these penalties or actions, broken down by category, including but not limited to:
a) Service delivery failures (e.g., missed trips, late services, or failure to meet schedule adherence requirements).
b) Breaches of safety regulations or operational standards.
c) Customer complaints leading to formal remedial actions.
d) Instances where the actions or omissions of bus operators brought ECan or the public transport service into disrepute, such as public complaints, media reports, or incidents resulting in reputational harm.
2. Copies of the relevant sections of contracts with bus operators outlining:
* Performance benchmarks and standards.
* Enforcement powers, including penalty clauses.
* Provisions related to reputational harm or misconduct.
As penalties, admonishments, or reputational concerns regarding contracted bus operators should be rare, I expect that collating this information will not require substantial time or resources.
Yours faithfully,
Cody C
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