Penalties, admonishments, warnings, or other actions taken by ECan against bus operators
Cody C made this Official Information request to Canterbury Regional Council
Currently waiting for a response from Canterbury Regional Council, they must respond promptly and normally no later than (details and exceptions).
From: Cody C
Dear Canterbury Regional Council,
Please provide the following information for the period from 1 January 2022 to the present regarding public bus operators contracted by ECan:
1. A detailed list of all penalties, admonishments, warnings, or other actions taken by ECan against bus operators.
* Include the date, nature, and reason for each penalty or action.
* Specify whether the penalty was financial, contractual, or otherwise.
* The specific reasons for these penalties or actions, broken down by category, including but not limited to:
a) Service delivery failures (e.g., missed trips, late services, or failure to meet schedule adherence requirements).
b) Breaches of safety regulations or operational standards.
c) Customer complaints leading to formal remedial actions.
d) Instances where the actions or omissions of bus operators brought ECan or the public transport service into disrepute, such as public complaints, media reports, or incidents resulting in reputational harm.
2. Copies of the relevant sections of contracts with bus operators outlining:
* Performance benchmarks and standards.
* Enforcement powers, including penalty clauses.
* Provisions related to reputational harm or misconduct.
As penalties, admonishments, or reputational concerns regarding contracted bus operators should be rare, I expect that collating this information will not require substantial time or resources.
Yours faithfully,
Cody C
From: LGOIMA
Canterbury Regional Council
Kia ora Cody
Local Government Official Information and Meetings Act 1987 (LGOIMA): Request for information
I refer to your email dated 16/1/2025.
As you might be aware, LGOIMA applies to all requests for information that we receive. We are able to respond immediately to some requests, but in instances where we need to collate information we do so and respond in accordance with our specified process.
Under LGOIMA, Environment Canterbury has 20 working days to respond to your request. Your request has been passed to the person(s) responsible for responding and you will be contacted as soon as possible but no later than 14/2/2025.
Your LGOIMA reference number is 2993C.
Ngā mihi
Environment Canterbury
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From: LGOIMA
Canterbury Regional Council
Official Information request Penalties admonishments warnings or other actions taken by ECan against bus operators.txt
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Kia ora Cody
The Public Transport team has reviewed your LGOIMA request (attached) and
has determined the following refinement.
We understand your request to focus on formal penalties, admonishments,
warnings, or other actions that have been issued to bus operator over the
past two years. This would constitute our use of formal contractual
mechanisms aimed at achieving desired outcomes from our operators. This
excludes day-to-day informal performance management communications.
‘Informal communication’ would require the substantial collation and
research through 25,000+ emails and we would therefore need to refuse this
part based on section 17(f) of the Local Government Official Information &
Meetings Act 1987.
Ngâ mihi,
Environment Canterbury
LGOIMA
[1]Environment Canterbury
Environment Canterbury
PO Box 345, Christchurch 8140
[2][ECAN request email] Customer Services: [3]0800 324 636
24 Hours: [4]0800 76 55 88
[5]ecan.govt.nz
[6]Facebook [7]Twitter [8]YouTube
[9]Instagram
References
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From: Cody C
Dear LGOIMA,
Yes - that is what I am looking for on element 1 of the request. I would still require element 2.
Yours sincerely,
Cody C
From: LGOIMA
Canterbury Regional Council
Kia ora Cody
Thank you for your response. This email is to notify you that the new due date for a response to your request will be 25 February 2025.
Kind regards
LGOIMA Team
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From: Cody C
Dear LGOIMA,
Is this request on track for a response on, or before, 25 February?
Yours sincerely,
Cody C
From: LGOIMA
Canterbury Regional Council
Kia ora Cody
We are currently working through your request and will provide a response to your request by 25th February.
Kind regards
LGOIMA Team
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