Dear Accident Compensation Corporation,

In a response dated the 19th November 2015 to FYI request 3423-f926405e Made to Hon Niki Kaye
Government services replied with the following.

"There are two places where information and communications records can be
created, stored and managed in Eos; these are at party and/or claimlevel:
 Partyis the term for a person (e.g. claimant), group of people or an organisation
associated to a claim. These records provide relevant information in regards to
the party and general interactions with them. Party records are named after the
individual, group or organisation they pertain to.
 Claim records provide a single view of the information for a claim and how ACC
is managing it. Copies of all communications sent and received about a claim
are stored, or accessed from the Virtual Claim Folder, within Eos. Claim records
are named after the ACC-generated number of the claim they pertain to.
Information contained in the claim record includes:
 general details such as cover status, claim type, case ownership
 the individual plan, entitlements and supporting activities
 details of the accident and injury caused
 medical diagnosis
 employment details
 any special indicators
 payments made on the claim
 any contact with the client and/or associated parties including documents
issued or received." and "Documents and Contacts can be stored at just a party level orboth claim and party
level. In most cases, the document would relate specifically to the claim so it would
be created and stored on the claim record.
We note that some historical claim records will have a physical file that has been
archived rather than virtualised (i.e. electronically uploaded)."
and "Every claim is associated to the individual claimant (party) record that the claim
relates to as shown in the following diagram:

PARTY
|
|-claim
|- claim

Later at the end of the reply Government services links to a page on the actual ACC web site to assist people how to make a
privacy act request for information held by ACC that you the claimant may wish to access.
There are also policies on ACC’s website which relate to this request but are not
enclosed as they are publicly available (as per section 18(d) of the Act). You can
access these policies at the following web addresses:
- ACC’sprivacy policy: http://www.acc.co.nz/privacy/privacy-not...
- Request access to your personal and health information:
http://www.acc.co.nz/privacy/privacy-not...
- Requesting official information:
http://www.acc.co.nz/publications/index....
official information.

1 Why does the ACC web page not state that some client information is not held in the "full client copy file" that in fact there is information stored in the "Party Status file"
and asking for a copy of your full claim file does not give you the Party Status file documents.

1A Why in ACC policy is it called a request for fully client copy files when in fact it is not a "full" copy of all the information held.

1B Can ACC please confirm what a claimant needs to specifically request to be able to receive both there "full client copy file" and their "party status files" together in the same privacy request.

1C Can this information, on how to collect all your personal files not just your "full client copy file" be added to http://www.acc.co.nz/privacy/privacy-not... so claiments have more knowledge in how to access all their information from ACC.

On page 9 of the preparing client information in a CIT sheet provided. It is mentioned in blue that ACC will remove information that is potentially harmful to the client.

And page 11 of 21 on Responding to a request for official or personal information policy

2 What is does ACC class as potentially harmful to the client.
3 How does ACC establish this do they use Branch psychological advisers etc

On page 13 of the cit policy sheet is has

4 what is the teams near miss registrar, how long has it been implemented,

Kind regards,

P.A Hamill

Dear Government Services,
Thank you for your time in sourcing and supplying this information it was very helpful

Kind Regards,

P.A Hamill