Thank you for contacting Christchurch City Council, Customer Services.

We are experiencing a very high volume of emails. We will respond to your email within 3 days

Official Information requests have a standard response within 20 days.

If the matter is urgent or a health and safety issue, please telephone 941 8999 or Freephone 0800 800 169 where our team of professional Customer Service Representatives are available twenty four hours a day, seven days a week.

Customer Services and Online Channels Unit
Phone 03 941 8999
Fax 03 941 8033
Email [CCC request email]
Web www.ccc.govt.nz

Christchurch City Council
Civic Offices, 53 Hereford Street, Christchurch
PO Box 73012, Christchurch, 8154
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Dear Charlie
 
Thank you for your enquiry.

Your query has been forwarded to the Official Information Team who will contact you regarding this matter.

You can expect to receive a reply within the next 20 working days.
 
If you have any further queries, please reply to this email or call our Customer Services Team on 941 8999.
 
Kind Regards
Wendy
Customer Services Representative
Customer Services Unit
DDI
03 941 8999
Email
[CCC request email]
Web
www.ccc.govt.nz
Christchurch City Council
Civic Offices, 53 Hereford Street, Christchurch
PO Box 73012, Christchurch, 8154
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-----Original Message-----
From: Charlie Greenhalgh [mailto:[OIA #3974 email]]
Sent: Friday, 6 May 2016 8:33 a.m.
To: CCC_ CustomerServices
Subject: Official Information Act request - Loss of services through roadworks <dw3> 09/05/16

Dear Christchurch City Council,

I was hoping to find out how often there's been a loss of water, sewage, electricity, internet or any other services due to a complication from roadworks.

For example, a burst water main due to a pipe being hit etc.

I was hoping to have stats dating back to the rebuild or if that's not possible over the last year.

I would like to cover both residential and industrial areas in Christchurch.

Kindest Regards,

Yours faithfully,

Charlie Greenhalgh

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hide quoted sections

Dear Charlie,

Thank you for your email.

We are handling your request under the Local Government Official Information and Meetings Act 1987 (LGOIMA). Your request has been forwarded to the appropriate CCC teams, and we will provide a response or update within 20 working days of the date we received your request.

Sean Rainey
Senior Information Adviser and Privacy Officer
Office of the Chief Executive
Christchurch City Council
53 Hereford Street, Christchurch 8011
PO Box 73016, Christchurch 8154

Dear Christchurch City Council,

I was hoping to find out how often there's been a loss of water, sewage, electricity, internet or any other services due to a complication from roadworks.

For example, a burst water main due to a pipe being hit etc.

I was hoping to have stats dating back to the rebuild or if that's not possible over the last year.

I would like to cover both residential and industrial areas in Christchurch.

Kindest Regards,

Yours faithfully,

Charlie Greenhalgh

-------------------------------------------------------------------

This is an OIA request done via the FYI website.

Please do not send progress updates as PDF files.

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an OIA officer, please ask your web manager to link to us from your organisation's OIA page.

-------------------------------------------------------------------
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This electronic email and any files transmitted with it are intended
solely for the use of the individual or entity to whom they are addressed.

The views expressed in this message are those of the individual sender
and may not necessarily reflect the views of the Christchurch City Council.

If you are not the correct recipient of this email please advise the
sender and delete.

Christchurch City Council
http://www.ccc.govt.nz
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Dear Charlie,

 

Thank you for your email, received on 9 May. You requested the following
information, under the Local Government Official Information and Meetings
Act 1987 (LGOIMA):

 

I was hoping to find out how often there's been a  loss of water, sewage,
electricity, internet or any other services due to a complication from
roadworks.

 

For example, a burst water main due to a pipe being hit etc.

 

I was hoping to have stats dating back to the rebuild or if that's not
possible over the last year.

 

I would like to cover  both residential and industrial areas in
Christchurch.

 

We have decided to extend the timeframe on our response to you by an
additional 10 working days, due to necessary consultations to make a
decision on your request.

 

We anticipate being in a position to respond to you in full on or before
21 June.

 

You have the right to ask the Ombudsman to investigate and review this
extension. Complaints can be sent by email to
[1][email address], by fax to (04) 471 2254, or by post to
The Ombudsman, PO Box 10152, Wellington 6143.

 

Yours sincerely,

 

Sean Rainey

Senior Information Adviser and Privacy Officer

Office of the Chief Executive

Christchurch City Council

53 Hereford Street, Christchurch 8011

PO Box 73016, Christchurch 8154

 

 

 

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Council.

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sender and delete.

Christchurch City Council
http://www.ccc.govt.nz
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References

Visible links
1. mailto:[email address]

Dear Charlie,

 

Thank you for your email, received on 9 May. You requested the following
information, under the Local Government Official Information and Meetings
Act 1987 (LGOIMA):

 

I was hoping to find out how often there's been a  loss of water, sewage,
electricity, internet or any other services due to a complication from
roadworks.

 

For example, a burst water main due to a pipe being hit etc.

 

I was hoping to have stats dating back to the rebuild or if that's not
possible over the last year.

 

I would like to cover  both residential and industrial areas in
Christchurch. 

 

 

Staff Response

The Council has on average each month around 90 water damage jobs and 15
wastewater damage jobs.

 

For every water damage job there is a water shutoff required to repair the
damage. The length of the shut off is usually  between 30 minutes to 4
hours but in the worst cases of damage can be off for up to 8 hours. The
shutoffs can effect anywhere from 1 up to 200 properties.

 

The wastewater damage jobs are generally damage to the public portion of a
lateral and only effect one property, but occasionally wastewater mains
are damaged and these can cause blockages and overflows to occur.

 

Council records kept of damage do not differentiate between residential
and commercial/industrial properties.

 

With regard to the other utilities, they are not monitored by the Council
but are monitored by each utility owner.

 

 

Please note the following:

 

The attached figures cover all types of activity as listed below (not just
roading). In addition, and on occasion the bursts on water connections,
submains and mains are not always found to be contractor fault. The jobs
reported are suspected as damage at the time but may not always be. They
may be coincidental bursts while the contractor is on the site, and in
some instances, while they are damage jobs it may be because the pipe
damaged has not been shown in its correct position on plan.

 

Types of work that cause damage to the water network are:

 

·         Broadband rollout

·         House and business demolition work

·         House and business construction work

·         Fence installation and removal

·         Driveway demolition and renewal

·         Roading work

·         Other service installation

 

Kind regards,

 

Sean Rainey

Senior Information Adviser and Privacy Officer

Office of the Chief Executive

Christchurch City Council

53 Hereford Street, Christchurch 8011

PO Box 73016, Christchurch 8154

 

 

 

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This electronic email and any files transmitted with it are intended
solely for the use of the individual or entity to whom they are addressed.

The views expressed in this message are those of the individual sender
and may not necessarily reflect the views of the Christchurch City
Council.

If you are not the correct recipient of this email please advise the
sender and delete.

Christchurch City Council
http://www.ccc.govt.nz
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