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We acknowledge receipt of your e-mail to [1][Southern Response request email].

 

If your e-mail contains a request for official information under the
Official Information Act 1982 (the “OIA”), we will advise you of our
decision no later than 20 working days after the date on which we received
your request. 

 

Please note that if we need to extend this timeframe, we will notify you
prior to the 20 working days expiring in accordance with section 15A of
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If your e-mail does not contain a request for official information, we
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accordingly).

 

Kind regards

 

Southern Response

 

 

[2]cid:image001.jpg@01D21297.05913610

 

Southern Response Earthquake Services Ltd is the government-owned company
responsible for settling claims by AMI policyholders for Canterbury
earthquake damage which occurred before 5 April 2012 (the date AMI was
sold to IAG).

 

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Please find attached our response.

________________________________________
From: Jake Preston
Sent: Friday, 25 November 2016 9:37:35 p.m. (UTC+12:00) Auckland, Wellington
To: OIA Requests
Subject: Official Information request - What Audit processes in place to ensure contractors are not defrauding Southern Response

Dear Southern Response Earthquake Services Limited, I am making this request under the Official Information Act. What specific audit processes does Southern Response have in place to ensure that the experts hired by Southern Response, including project managers, and used by Southern Response to provide support and professional advice with regard to claims, are correctly billing for the number of hours actually worked by those experts and project managers on each claim? Are those costs verified and deducted from the insureds when Southern Response cash settles a claim?

Yours faithfully,

Jake Preston

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