Dear Accident Compensation Corporation,

I refer to my 2 emails (Part 1 and Part 2) copied to Government Services following up my initial application for review under claim number 10029250341 lodged with [email address] initially on 13 August 2017, and then corrected and amended by email on the 15th August 2017, for which over 21 working days later I have yet to receive the initial acc formal review documentation (REV18) acknowledging ACC's receipt of receiving my review application under claim number 10029250341.

ACC Policy dictates that the acc review application team has a period of 3 working days to confirm receipt of a claimants formal application for review.

I am therefore seeking under urgency within the next 24 hours ACC's clarification as to why I did not receive formal REV18 documentation by no later than the 17 August 2017 acknowledging that ACC's review team had received my review application under claim number 10029250341, along with an explanation as to why over 21 working days later I still have not received the associated REV18.

I have asked the ACC Review application team to courier to me the appropriate REV18 documentation to my home address within the next 48 hours in response to my application for review under claim number 10029250341.

I have requested urgency in this matter because my application for review relates to ACC's breaches under sections 58 (1) and 58 (2) (a), (b) and (c ) of the ACC Act, with respect to ACC withholding deemed class of injury cover notification's statutorily due to me on 20 August 2016, some 388 days ago, of which 265 days of those have been working days.

This has meant that I have been unable to seek neurosurgical assessment of my unhealed injuries to date.

I look forward to receiving back your confirmation that the associated REV18 Documentation will be couriered to me and received at my home address within the next 48 hours.

I confirm that under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.

Yours faithfully,
David Lawson

Dear Accident Compensation Corporation,

On 12 September 2017, I lodged through www.FYI.org.nz my official information request titled: Request for confirmation as to when I will receive ACC's REV 18 for my application for review for claim number 10029250341

My OIA request related to ACC having not formally acknowledged my review application lodged by email with the Corporation's review application team on the 13/09/17 and subsequently amended and resubmitted through acc review application email address on the 15/09/17 to which I am following up.

In my OIA referred of 12 September 2017 I noted;

"ACC Policy dictates that the acc review application team has a period of 3 working days to confirm receipt of a claimants formal application for review".

Which lead to my formal OIA request as quoted below;

"I am therefore seeking under urgency within the next 24 hours ACC's clarification as to why I did not receive formal REV18 documentation by no later than the 17 August 2017 acknowledging that ACC's review team had received my review application under claim number 10029250341, along with an explanation as to why over 21 working days later I still have not received the associated REV18."

It is coming up 11 months and I have been unable to locate the Corporation's formal response to my OIA request lodged on 12 September 2017 requesting the following official information;

"I am therefore seeking under urgency within the next 24 hours ACC's clarification as to why I did not receive formal REV18 documentation by no later than the 17 August 2017 acknowledging that ACC's review team had received my review application under claim number 10029250341, along with an explanation as to why over 21 working days later I still have not received the associated REV18."

Hence I am following up Accident Compensation's formal response to my OIA request of 12 September 2017, which the Corporation had 20 working days to respond to, or advise me that an extension was required to respond to my request and therefore seek the Corporation's response to my OIA request of 12 September 2017.

In the event that ACC had responded, and the response has not been received by me for reasons unknown, I welcome the Corporation's provision of a copy of their response that provided the following clarification and explanations sought through www.FYI.ORG.NZ on the 12 September 2017;

"I am therefore seeking under urgency within the next 24 hours ACC's clarification as to why I did not receive formal REV18 documentation by no later than the 17 August 2017 acknowledging that ACC's review team had received my review application under claim number 10029250341, along with an explanation as to why over 21 working days later I still have not received the associated REV18."

I confirm that under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.
Yours faithfully,

David Lawson

Dear Ann Marie Davis,

Thank you for your response, can you please send a copy of the letter on 13 September 2017 you have stated was issued to my email address at [email address].

Perhaps you could also be so kind to advise why I have not had an acknowledgement response through www.fyi.org.nz to my earlier seoparate OIA request forwarded to ACC on 09 August 2018 Titled;

Request for Official Information with respect to ACC's automatic application for review email confirming the Corporation's acknowledgment that a claimants review application has been received.
Request sent to Accident Compensation Corporation by David Lawson on August 09, 2018.

and which can be found at the following link:- https://fyi.org.nz/user/david_lawson/req...

Yours sincerely,

David Lawson

Dear Government Services,

Thank you for your correspondence dated 28 August 2018, in which you refer to correspondence from the Customer Resolution Team dated 8 August 2018 which responded to an earlier request for official information.

I recall receiving and reading the Customer Resolution Team dated 8 August 2018 email, however I deleted it after having lodged my new request on 9 August 2018 to which your current response replies to.

Since your current response refers to ACC's Customer Resolution Team email correspondence dated 8 August 2018 for which I have deleted from my email system, it would be appreciated if you would under urgency within the next 3 working days, provide me a full copy of the ACC's Customer Resolution Team email correspondence dated 8 August 2018 that was in response to my OIA request lodged 3 August 2018 and titled;

"Request for Official Information in relation to ACC's automatic review Application Acknowledgement message for reviews lodged by email to the ACC Review Unit"

...that you have referred to so that I am able to progress my request for further assistance to the Office of the Ombudsman to assist me in obtaining the Official Information requested in my OIA request of 9 August 2018, which was more specific and a new request than the request of 3 August 2018.

I therefore welcome your provision of a copy of the ACC's Customer Resolution Team email correspondence dated 8 August 2018 that was in response to my OIA request lodged 3 August 2018 and titled;

"Request for Official Information in relation to ACC's automatic review Application Acknowledgement message for reviews lodged by email to the ACC Review Unit"

I thank you for your time and assistance and confirm under s16(2) of the Official Information Act, that my preferred way of receiving a response under urgency by the end of business close on Tuesday 4th September 2018, is by email to the address from which ACC received this request, not by post".

My reason for requesting urgency in this matter is so that via the Office of the OmbudsmanI am able to recieve assistance from the Official Information to obtain responses to my OIA requests of 9 August 2018, which remain relevant since my repeated attempts to have had logded several applications for review via ACC's email portal have failed to return the automatic acknowledgements of my review lodgements.

Yours sincerely,

David Lawson

Dear Government Services,

I write in response to Ms Ann Marie Davis' email received this morning at 7:27 AM which has not supplied me the information sought in my OIA request of 30 August 2018, and therefore please find my repeated request to be supplied the information under urgency by the end of business close on Tuesday 4 September 2018.

I have copied in the communication emailed to Government Services and Ann Marie Davis today (31/08/18 at 12:09 P.M.) forwarded at which outlines my repeated request for the information requested yesterday, which was not supplied today with Ms Davis.

*************************************************************************************

Fw: Mr David Lawson - Claim:CFB10045169214 ACCID:K1335320
From: David Lawson
To: Government Services ([email address]);[email address]

pdf 211 KB ( Request for the confirmation.....)
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Dear Government Services,

I refer to my official information request dated 30 August 2018 for a copy of the ACC Customer Resolution Team email correspondence dated 8 August 2018 that Government Engagement and Support referred to in their Response letter dated 28 August 2018 (Ref: 0052592) which read;

******************************************************************************************

"Dear Mr Lawson Ref. 0052592

Official Information Request

Thank you for your email of 20 August addressed to the Customer Resolution's Team, where you refer to your request made via the FYI website of 9 August 2018 titled;

'Request for Official Information with respect to ACC's automatic application for review email confirming the Corporations acknowledgement that a claimants application has been received.'

Our response

We refer you to your request of 3 August 2018 covering the same topic, also made via the FYI website, titled:

'Request for Official Indformation in relation to ACC's automatic Application Acknowledgement message for reviews lodged by email to the ACC Review Unit."

On 8 August, the ACC Customer Resolution Team wrote to your personal email address, answering your questions of 3 August.

The answers provided in the Customer Resolutions Team response of 8 August 2018, answer your questions raised in your further request of 9 August 2018, with one exception....."

**************************************************************************************************

I have received this morning the following email from Ann Marie Davis, Resolution Specialist at ACC, that follows this email below that was copied in with a partial email thread copied in by Ann Marie Davies which goes undated.

You will note however that the email that Ms Ann Marie Davis has forwarded to me today does not include any answers to my Official Information Requests of 3 August 2018 through FYI titled "Request for Official Information in relation to ACC's automatic review Application Acknowledgement message for reviews lodged by email to the ACC Review Unit." whioch can be located at the following web address;-

https://fyi.org.nz/request/8426-request-...

I therefore return my request under urgency to Government Services for
to be provided to me a full copy of the ACC's Customer Resolution Team email correspondence dated 8 August 2018 that was in response to my OIA request lodged 3 August 2018 and titled;

"Request for Official Information in relation to ACC's automatic review Application Acknowledgement message for reviews lodged by email to the ACC Review Unit"

...that you have referred to in your correspondence dated 28 August 2017, so that I am able to progress my request for further assistance to the Office of the Ombudsman to assist me in obtaining the Official Information requested in my OIA request of 9 August 2018, which was more specific and a new request than the request of 3 August 2018.

I therefore welcome your provision of a copy of the ACC's Customer Resolution Team email correspondence dated 8 August 2018 that was in response to my OIA request lodged 3 August 2018 and titled;

"Request for Official Information in relation to ACC's automatic review Application Acknowledgement message for reviews lodged by email to the ACC Review Unit"

I look forward to receiving your response under urgency by the end of business close on Tuesday 4th September 2018 as per the reasons put forward yesterday via FYI to Government Services.

It would be appreciated if you could return this information back to me through the www.FYI.org.nz website in response as is my preference under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post i.e. to the.

Kind regards,
David Lawson.

From: Ann Marie Davis <[email address]>
Sent: Friday, 31 August 2018 7:27 AM
To: '[email address]'
Cc: Government Services
Subject: Mr David Lawson - Claim:CFB10045169214 ACCID:K1335320

Hello David

I received an email yesterday from Government Services asking that I resend you a copy of the email sent to you on 8 August 2018. Please find below the email I sent to you on that date.

Kind regards

Ann Marie Davis, Resolution Specialist, ACC

Tel 0800 650222 x80784
ACC / Complaints Office 1047 / Te Rapa Centre - Ground Floor - Client Contact Centre
PO Box 892 / Hamilton 3240 / New Zealand / www.acc.co.nz

ACC
www.acc.co.nz
Everyone in New Zealand is covered by our no-fault scheme if they’ve been injured in an accident. The cover we provide helps pay for the costs of your recovery.

ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.

Hello David

The information you sent in has not been received by ACC. I checked with our review team and they have nothing in their inbox. This is likely why you did not receive an acknowledgement. I also checked with ACC's IT Department, and they were unable to find any issues at our end and we are unable to explain why this was not received unfortunately.

Can you please resend the information to the review email address, and if you wish you could also send it via email to my email address and/or our Customer Resolutions email, [email address]<mailto:[email address]> and I will ensure it gets to the right place. Alternatively information can be dropped at your local ACC branch or posted in.

Further to your email, please see below the answers to your questions.

Kind regards

Ann Marie Davis, Resolution Specialist, ACC

Tel 0800 650222 x80784

ACC / Complaints Office 1047 / Te Rapa Centre - Ground Floor - Client Contact Centre

PO Box 892 / Hamilton 3240 / New Zealand / www.acc.co.nz<http://www.acc.co.nz

Disclaimer:

"This message and any attachments may contain confidential and privileged information. If you believe you have received this email in error, please advise us immediately by return email or telephone and then delete this email together with all attachments. If you are not the intended recipient, you are not authorised to use or copy this message or any attachments or disclose the contents to any other person."

Yours sincerely,

David Lawson