Dear Wellington Regional Council,

As a bus user, public transport advocate, and Wellington resident, I would like to request answers to each of the following questions regarding the performance of the public transport network, over two separate periods. Each of these questions relate to the services designated Route 24, in both directions, from 1 September 2017 to 14 September 2017 (inclusive), and from 1 September 2018 to 14 September 2018 (inclusive).

1. How does the Wellington Regional Council determine whether a particular scheduled service on Route 24 is running early, is running late, or is cancelled?

2. What is the total number of services that were scheduled to run on Route 24 in both of these periods?

3. Within both of these periods, how many services on Route 24 were (a) early, (b) late, and (c) cancelled?

4. Within both of these periods, what was the minimum, mean, maximum, and standard deviation time difference (in minutes) between the scheduled departure times, and the observed (real-time information) departure times?

5. Within both of these periods, how many of the scheduled services failed to register any real-time information (RTI) with Wellington Regional Council?

6. Within both of these periods, how is the Wellington Regional Council informed of services that are cancelled by the operator(s) on Route 24?

7. Within both of these periods, what was Wellington Regional Council's policy of informing public transport users on cancelled services?

8. Within both of these periods, what was the minimum, mean, maximum, and standard deviation of the period between a service being cancelled, and news of this cancellation being shared with the public?

9. Within both of these periods, what were the means that the operator(s) of Route 24 kept track of any (a) early, (b) late, and (c) cancelled services?

10. Within both of these periods, how many complaints were raised with Wellington Regional Council on the performance of any service on Route 24?

11. Within both of these periods, what were the performance parameters (including punctuality and reliability) of Route 24, as per the contract signed with the operator(s)?

12. With each of the contracts for both of these periods, what means did the Wellington Regional Council have to penalise the operator(s) for failing to meet performance parameters?

13. Within both of these periods, did the operator(s) of Route 24 fall short of the performance parameters defined in the contracts signed by the operator(s)?

14. Within both of these periods, if the operator(s) fell short of their performance parameters, how were the operator(s) of Route 24 penalised?

Yours faithfully,
Jevon Wright

Dear Helen,

Thank you very much for your detailed reply, and for answering each question in the request.

Yours sincerely,

Jevon Wright