Tēnā koe Aaron Chang

Thank you for your email received 30 November 2018, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National office to respond. You may expect a response to be sent to you as soon as possible.

Please note that the period commencing 25 December 2018 and ending 15 January 2019 does not count as 'working days' as defined in section 2 of the Official Information Act 1982. Due to this holiday, a decision about your response would be due on 21 January 2019.

Nā mātou noa, nā

Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whānau

-----Original Message-----
From: Aaron Chang [mailto:[FOI #9158 email]]
Sent: Friday, 30 November 2018 5:02 p.m.
To: OIA_Requests (MSD)
Subject: Official Information request - Voice Recognition Biometric System

Dear Ministry of Social Development,

I would like to make a request for the following information:

1) The reasoning behind using a biometric voice recognition system to confirm clients identity, the last time this was asessed as a reliable tool and alternatives that were considered.
2) Staff training procedures or guidlines relating to how to deal with clients whose voices don't comply to the biometric voice recognition system.
3) Any investigation or enquiries by the Ministry of Social Development into how this biometric voice recognition system will cope with people whos voices do not register as appropriately 'feminine' or 'masculine' enough for their recorded gender. Partculary how having ones gender and/or identity questioned could be emotionally distressing.

Yours faithfully,

Aaron Chang

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #9158 email]

Is [MSD request email] the wrong address for Official Information requests to Ministry of Social Development? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

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This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

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Tēnā koe Aaron Chang

Please find attached the Ministry’s response to your Official Information Act request.
 
Nā mātou noa, nā

Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whānau

-----Original Message-----
From: OIA_Requests (MSD)
Sent: Tuesday, 4 December 2018 4:34 p.m.
To: '[FOI #9158 email]'
Subject: 20181204 OIA Acknowledgement CHANG

Tēnā koe Aaron Chang

Thank you for your email received 30 November 2018, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National office to respond. You may expect a response to be sent to you as soon as possible.

Please note that the period commencing 25 December 2018 and ending 15 January 2019 does not count as 'working days' as defined in section 2 of the Official Information Act 1982. Due to this holiday, a decision about your response would be due on 21 January 2019.

Nā mātou noa, nā

Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whānau

-----Original Message-----
From: Aaron Chang [mailto:[FOI #9158 email]]
Sent: Friday, 30 November 2018 5:02 p.m.
To: OIA_Requests (MSD)
Subject: Official Information request - Voice Recognition Biometric System

Dear Ministry of Social Development,

I would like to make a request for the following information:

1) The reasoning behind using a biometric voice recognition system to confirm clients identity, the last time this was asessed as a reliable tool and alternatives that were considered.
2) Staff training procedures or guidlines relating to how to deal with clients whose voices don't comply to the biometric voice recognition system.
3) Any investigation or enquiries by the Ministry of Social Development into how this biometric voice recognition system will cope with people whos voices do not register as appropriately 'feminine' or 'masculine' enough for their recorded gender. Partculary how having ones gender and/or identity questioned could be emotionally distressing.

Yours faithfully,

Aaron Chang

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #9158 email]

Is [MSD request email] the wrong address for Official Information requests to Ministry of Social Development? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

-------------------------------
This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

-------------------------------

hide quoted sections