Information about a complaint about a specific bus
Hugh Davenport made this Official Information request to Wellington Regional Council
The request was successful.
From: Hugh Davenport
Dear Wellington Regional Council,
I would like to request any correspondence about complaints laid against any bus on route 17e northbound from 8:00am to 9:30am on the 22nd November 2018. This correspondence should also include any correspondence with contractors, or internal correspondence.
To help aid the request, a complaint was laid by myself with no response at 9:22am via email, mentioning the multiple instances of loss of traction, speeding (40kmph in 30kmph zone), and heavy breaking in wet conditions while travelling downhill at speed. My request is not limited to just my complaint, but any other commuters who complained about any bus on that route in that time period.
Yours faithfully,
Hugh Davenport
From: Sam Horsefield
Wellington Regional Council
Dear Hugh,
Acknowledgement of Request for Information
Thank you for your email dated 11 December 2018, requesting information
regarding a complaint about a specific bus
Your request is being followed-up and a reply will be sent to you shortly.
Yours sincerely,
Sam Horsefield
for
Luke Troy
General Manager
Strategy
Greater Wellington Regional Council
ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.
From: Sharon Hornal
Wellington Regional Council
Dear Mr Davenport
Please find attached Greater Wellington Regional Council’s response to
your OIA request 2018-369.
Yours sincerely
Sharon
Sharon Hornal | EA to General Managers: Environment Management, People
and Customer Groups and General Manager – Maori,Te Pou Whakarae
GREATER WELLINGTON REGIONAL COUNCIL Te Pane Matua Taiao
| Shed 39, Harbour Quays | 2 Fryatt Quay | Pipitea
PO Box 11646, Manners St, Wellington 6011
Tel: 04 830-4234 | 027 661 4677
[1]www.gw.govt.nz | [2]www.facebook.com/greaterwellington |
ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.
References
Visible links
1. http://www.gw.govt.nz/
2. http://www.facebook.com/greaterwellington
From: Hugh Davenport
Dear Sharon Hornal,
In my request I mentioned "this correspondence should also include any correspondence with contractors, or internal correspondence." Can you please clarify whether there was any correspondence with contractors or internal correspondence at all. Your response implies that there was correspondence that was not attached to the response.
When providing this correspondence, please note I also requested that this data should not be limited to just my complaint, so I would like correspondence in relation to the other 3 reports as well.
Yours sincerely,
Hugh Davenport
From: Sharon Hornal
Wellington Regional Council
Dear Mr Davenport
I have forwarded your email to the writer of your request who will get back to you in due course.
Yours sincerely
Sharon
show quoted sections
From: Hugh Davenport
Dear Sharon Hornal,
Has the writer of this request gotten back to you about the missing correspondence? I note that this is now overdue.
Yours sincerely,
Hugh Davenport
From: Sharon Hornal
Wellington Regional Council
Thank you for your email.
I am on annual leave, returning to Greater Wellington on 4 February 2019.
If your query is for Nigel Corry, General Manager, Environment Management
Group, please email: [email address] who is currently Acting
General Manager to Tuesday 22 January 2019.
If you require urgent assistance please contact:
[email address]
[email address]
[email address]
If a member of the administration team can assist, please email:
[email address]
Best wishes
Sharon
ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.
From: Hugh Davenport
Dear Wellington Regional Council,
Has the writer of this request gotten back to you about the missing correspondence? I note that this is now overdue.
Yours faithfully,
Hugh Davenport
From: Sam Horsefield
Wellington Regional Council
Dear Hugh,
You will receive a response from the writer of this request over the next
couple of days
Yours sincerely,
Sam Horsefield
Sam Horsefield | Information Services Administrator
GREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
15 Walter Street, Te Aro, Wellington 6011 | PO Box 11646, Manners St,
Wellington 6142
ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.
From: Hugh Davenport
Dear Wellington Regional Council,
I don't believe I have had a response containing the correspondence I originally requested. I was told on Feb 5th that it would be a "couple of days", but has now been longer. Just chasing this up, noting that it is overdue.
Yours faithfully,
Hugh Davenport
From: Hugh Davenport
Dear Wellington Regional Council,
Just chasing this up again. This is now quite overdue.
Yours faithfully,
Hugh Davenport
From: Sharon Hornal
Wellington Regional Council
Final Response to email received in relation to OIA 2018 035.docx
127K
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Redacted Operators Investigation Note 714391.pdf
18K
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Redacted Operators Draft response 167277.pdf
40K
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Dear Mr Davenport
Please find attached Greater Wellington Regional Council’s response to
your OIA request 2019-35 and supporting documentation.
Ngâ Mihi
Sharon Hornal | EA to General Managers: Environment Management, People
and Customer Groups and General Manager – Maori,Te Pou Whakarae
GREATER WELLINGTON REGIONAL COUNCIL Te Pane Matua Taiao
| Shed 39, Harbour Quays | 2 Fryatt Quay | Pipitea
PO Box 11646, Manners St, Wellington 6011
Tel: 04 830-4234 | 027 661 4677
[1]www.gw.govt.nz | [2]www.facebook.com/greaterwellington |
ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.
References
Visible links
1. http://www.gw.govt.nz/
2. http://www.facebook.com/greaterwellington
From: Hugh Davenport
Dear Sharon Hornal,
Can you confirm that the operator did not take into account the speeding (40kmph in 30kmph zone) at all? I didn't see any reference to checking the black box data to verify whether the driver was speeding, or any action taken from that. The only reference I see is the operators note 714391 talking about braking issues.
I would hope that the operators are taking all safety issues, including speeding, seriously.
Yours sincerely,
Hugh Davenport
From: Sharon Hornal
Wellington Regional Council
Hello Mr Davenport
I have forwarded your email onto the writer of the response and asked for them to reply to you directly.
Regards
Sharon
show quoted sections
From: Metlink Resolve
Wellington Regional Council
Dear Hugh
Thank you for your further query in relation to the above OIA related to the #17e bus service on 22nd November 2018.
Whilst there was no specific mention by the bus operator related to the speed of the bus in the 30kmph zone, the operator did confirm that their Operations Manager would be speaking with the driver about the 'concerns you raised and the driver would be required to undergo further on road training with one of their driver trainers.'
The fact that the operator referred to 'concerns' was considered that the whole complaint was being adequately addressed by the bus operator and accordingly, no further information was requested by the Customer Resolution Team. The matter was therefore considered as 'closed' once the response was emailed to you.
Kind Regards,
Rachel Yates | Team Leader, Customer Resolution and Information Management
GREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
Shed 39, Harbour Quays, Wellington. | PO Box 11646, Manners St, Wellington 6142
T: 0800 801 700
www.gw.govt.nz | www.metlink.org.nz
show quoted sections
From: Hugh Davenport
Dear Metlink Resolve,
Cool thanks, that makes sense.
Yours sincerely,
Hugh Davenport
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Mark Lynch left an annotation ()
It's interesting to see Wellington Regional Council take safety of passengers, whether dangerous driving or a dangerous vehicle, as being unimportant and shuts down cases as quickly as possible so they don't have to answer ongoing questions of great concern. I would have escalated this matter to a higher level to have this resolved properly.
The response given by Metlink is a standard response, word for word for any complaint and should you try and push the matter forward they continue to send the same response then begin to ignore messages. It would appear the regional council supports and reinforces this poor attitude and care little about passenger safety.
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