Ghost bus issues.
Andrew Crow made this Official Information request to Wellington Regional Council
The request was partially successful.
From: Andrew Crow
Dear Wellington Regional Council,
As you may know the public are now using the term “ghost bus” to reference any bus that fails to arrive.
Often a ghost bus shows up on the Real Time Information (RTI) board, counts down the minutes to “due” and then disappears off the board and the bus never shows up.
It’s seems this ghost bus issue has been significantly worse since the service changes last year.
Under OIA I request:
1. Any information about cause of the ghost bus issues.
2 Any data that would show if this issue really has become worse since service changes.
3. Any information about what is being done about the ghost bus problem.
4. Any internal documents that refer the the words “ghost bus” I.E is this an informal term your staff use.
5. Any statistics about canceled services before and after the service changes last year.
6. Any other relevant documents that might help the public understand why the bus service is so bad.
Yours faithfully,
Andrew Crow
From: Alice Clark
Wellington Regional Council
Dear Andrew,
Acknowledgement of Request for Information under the Local Government
Official Information and Meetings Act 1987
Thank you for your email transferred from FYI on 05 March 2019,
requesting information regarding Ghost Buses
Your request is being followed-up and a reply will be sent to you shortly.
Yours sincerely,
Alice Clark
for
Luke Troy
General Manager
Strategy
Greater Wellington Regional Council
ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.
From: Nichola Powell
Wellington Regional Council
Dear Mr Crow
Attached is our response to your recent OIA 2019-078.
Yours sincerely
Nichola
Nichola Powell | Executive Assistant to General Manager Public Transport
GREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
Level 2, 15 Walter Street
PO Box 11646, Manners St, Wellington 6142
T: 04 830 4179 | www.gw.govt.nz | www.metlink.org.nz
ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.
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Hugh Davenport left an annotation ()
4. Any internal documents that refer the the words “ghost bus” I.E is this an informal term your
staff use.
Staff at Greater Wellington Regional Council do use the term ‘ghost buses’ to refer to those buses
which drop off the Real Time Information display boards. There are internal documents which refer
to this term. Please advise if you require them.
I would say you did advise them when you originally requested that information... Might be best to remind them of that.
Also not sure whether they really commented on point 1, 2, 5 (before changes, after changes are in minutes they provided).
Link to this