Dear Jayson
 
The material requested is ready to send however we will not send it to
FYI.org.nz as this is a public domain. As the information is private to
you it will be sent directly to you. Can you please confirm the email on
our system ([1][email address]) is the correct address or
please confirm another private email or postal address for us to issue the
information too.
 
Regards,
Evan James  |  Head of Customer Care
 
Watercare Services Limited
DDI: +64 9 539 8321
Mobile: +64 21 873 759
Customer service line: +64 9 442 2222
Postal address: Private Bag 92 521, Wellesley Street, Auckland 1141, New
Zealand
Physical address: 73 Remuera Road, Remuera, Auckland 1050, New Zealand
Website: [2]www.watercare.co.nz
 

From: NLow (Nolani)
Sent: Friday, 21 June 2019 11:26 a.m.
To: '[email address]'
Subject: Complaint Update - 4/47 West Coast Rd, Glen Eden
 
Dear Mr Chilvers
 
Thank you for your time on the phone with me today.
 
It is deeply upsetting to hear about your recent experience with Watercare
regarding an on-going water leak affecting your property, 4/47 West Coast
Rd, Glen Eden.
 
You mentioned that you have engaged two plumbers to attend and investigate
the private plumbing for leaks and they were unable to find any faults
within the private network. Can you kindly supply a copy of the two
plumbers invoices to show evidence of the investigations they have carried
out whilst onsite.
 
As discussed, I will be going to the property address today to investigate
the matter further and will email you again once I have completed the site
review.
 
We have also received your Official Information Act request. We will
collate all the requested information within the next 3-5 working days and
will provide it to you via email at [3][email address].
 
Kind Regards
Nolani Low  |  Customer Liaison Officer
 
Watercare Services Limited
Email : [4][email address]
Customer service line: +64 9 442 2222
Postal address: Private Bag 92 521, Wellesley Street, Auckland 1141, New
Zealand
Physical address: 73 Remuera Road, Remuera, Auckland 1050, New Zealand
Website: [5]www.watercare.co.nz
 

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