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Dear Customer,

Thank you for contacting us at Watercare. This is an automated message. We
will respond to your message within the next 4 working days.

Water is precious and even more so during the drought that we are
currently experiencing. Restrictions are in place - for more information
[4]www.watercare.co.nz/Water-and-wastewater/Drought-response

Do you have a leak?

If you have an urgent leak or wastewater issue please call us on 09 442
2222 and press 1 or to report a non-urgent fault click
[5]https://www.watercare.co.nz/Faults-outag...

•                All leaks are attended to in order of priority and
safety, not necessarily in the order they are logged. If a leak you have
reported gets worse, please let us know via phone so we can advise our
crew.

•                Leak Applications will be processed within 10 working
days. Please make payment as per your average monthly bills while this is
being processed.

 

 

Help us help you by registering for MyAccount:

Grab your nearest bill and register for our MyAccount service where you
can make a payment, set up direct debit or credit card payment, switch to
eBilling, update contact details and get copies of your bills at your
convenience 24/7. Here is a [6]video to help you register.

Whether you are a landlord or a tenant, you can register using the water
account details for your property, just grab your latest bill to get
started.

•                Use our self-service phone system by calling [7](09) 442
2222, press 2. Please have your water account number and credit or debit
card handy.

•                We also accept payments through WeChat, Alipay, UnionPay
and Apple Pay for enabled devices.

•                Other easy ways to pay -
[8]www.watercare.co.nz/Manage-account/Pay-a-bill

•                Refunds- will be processed within 10 working days.

 

Kind regards

Watercare Services Limited

 

 

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Dear Chris,

Thank you for your email.

Can you please provide the following information so we can submit your
request:
Full name:
Contact Number:
Address:
Watercare Acc#:
Email:
Postal address (if preferred in writing)
Preferred mode of communication: 
Nature of the request:


Kind Regards,


Talita | Faults Services Coordinator
 
Watercare Services Limited
Customer service line: +64 9 442 2222
Postal address: Private Bag 92 521, Wellesley Street, Auckland 1141, New
Zealand
Physical address: 73 Remuera Road, Remuera, Auckland 1050, New
Zealand                         
Website: [1]www.watercare.co.nz
 


--------------------------------------------------------------------------

From: Chris Hodgetts <[FOI #13456 email]>
Date: Tuesday, August 4, 2020, 9:09:07 PM
To: OIA/LGOIMA requests at Watercare <[Watercare request email]>
Subject: Official Information request - Times Great South Rd between
Station and Penrose Rd Water Main have been put into 'Deferred
Maintenance' and how much water was lost in the 4th August 2020 water main
burst.
CAUTION:External Email!

Dear Watercare Services Limited,

I am writing to find out how many times the Water Main on Great South Rd
between Station and Penrose Rd's that burst today (4th August 2020) had
been put to 'deferred maintenance' for any reason.
When was this section last serviced, repaired or replaced, how much water
(in litres) was lost due to this burst and how long it took to stop water
flowing from this main and being wasted.

Yours faithfully,

Chris Hodgetts.

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #13456 email]

Is [Watercare request email] the wrong address for Official Information requests to
Watercare Services Limited? If so, please contact us using this form:
https://apc01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
https://apc01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

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