Printed from https://fyi.org.nz./request/11350-metlink-harassment on November 16, 2024 06:47

Metlink harassment

Heath Kruidenier made this Official Information request to Wellington Regional Council

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From: Heath Kruidenier

Dear Wellington Regional Council,

Metlink are cruel and lazy. Over the past few weeks I've had dozens of trains be late and buses leave early. I've even had a ticketer threaten me with police cause I had the wrong ticket. It was a $4 mistake and I had to fear cops picking me up from the station. I've been emailing metlink every day to no avail. All I'm asking for is a refund of $60 for the three times I've forced to taxi home. They didn't want to do this as a cash transfer sobi asked for a prepaid snapper or $60 worth of train tickets. They have ignored me. I have no option but to use the train and they know that I want some kind of victory here. It is wrong that they can just treat people like garbage

Yours faithfully,

Heath Kruidenier

0220451739

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From: Heath Kruidenier

Dear Wellington Regional Council,

I sent an email about harassment and because it is inconvenient for you to do anything about it. You've sat on your hands doing nothing. By law you have to respond to me.

Yours faithfully,

Heath Kruidenier

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Mr Rodgers left an annotation ()

This website enables people to ask for Official Information. You haven't asked for any information, just expressed a grievance, therefore the WRC has no obligation to respond.

PS It was probably not a good idea to give your cell phone number away in a public forum.

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Hugh Davenport left an annotation ()

You can make a complaint to the Ombudsman about the conduct of GWRC. http://www.ombudsman.parliament.nz/make-...

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From: Bryn Masters
Wellington Regional Council

Dear Mr Kruidenier

Feedback received via the FYI website

I refer to further correspondence received on 1^st November 2019 via the
FYI.org.nz website.

Greater Wellington Regional Council has responded to you a number of times
related to your original feedback, including advising you via email on
15^th October 2019 that your request does not constitute a request for
information under the Local Government Official Information and Meetings
Act 1987. However, we have sent a comprehensive email response and ex
gratia settlement to resolve the issue you raised on the 4^th October
2019.

Your latest FYI website feedback refers to you having sent an email about
‘harassment.’  We have checked our records and don’t appear to have
received any correspondence in regards to harassment allegations.  Could
we ask that you please send or re-send this allegation to
[1][email address] for further investigation.

 

Kind Regards,

Bryn Masters | Kairuruku | Information Management Coordinator
GREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
15 Walter Street, Te Aro, Wellington 6011

T: 0800 801 700
[2]www.gw.govt.nz

 

 

 

ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.

References

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1. mailto:[email address]
2. http://www.gw.govt.nz/

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