Hi Elliott

I have forwarded your email to the Ministerials Department at NZQA.

Regards

Claartje
Call Centre Helpdesk
Strategic & Corporate Services
Phone: +64 4 463 3000
Free Phone 0800 697 296
Email: [email address]
Website: http://www.nzqa.govt.nz
New Zealand Qualifications Authority | Mana Tohu Mātauranga o Aotearoa
125 The Terrace | PO Box 160 | Wellington 6011 | http://www.nzqa.govt.nz

-----Original Message-----
From: Elliott Harris <[FOI #12372 email]>
Sent: Tuesday, 3 March 2020 4:10 PM
To: Team Mailbox HelpDesk Call Centre <[email address]>
Subject: Official Information request - Education (Pastoral Care of International Students) Code of Practice 2016 - Complaints per year

Dear New Zealand Qualifications Authority,

How many complaints on average per year under the Education (Pastoral Care of International Students) Code of Practice 2016 does NZQA investigate in its role as the Code Administrator?

Is NZQA investigating the University of Auckland's compliance with the Education (Pastoral Care of International Students) Code of Practice 2016, in light of its recent expulsion of an international student facing mental health difficulties?

Yours faithfully,

Elliott Harris

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #12372 email]

Is [NZQA request email] the wrong address for Official Information requests to New Zealand Qualifications Authority? If so, please contact us using this form:
https://scanmail.trustwave.com/?c=5051&a...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://scanmail.trustwave.com/?c=5051&a...

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

********************************************************************************
This email may contain legally privileged information and is intended only for the addressee. It is not necessarily the official view or
communication of the New Zealand Qualifications Authority. If you are not the intended recipient you must not use, disclose, copy or distribute this email or
information in it. If you have received this email in error, please contact the sender immediately. NZQA does not accept any liability for changes made to this email or attachments after sending by NZQA.

All emails have been scanned for viruses and content.

NZQA reserves the right to monitor all email communications through its network.

********************************************************************************

hide quoted sections

Kia ora Elliott

 

Thank you for your request under the Official Information Act 1982 of 3
March 2020 seeking the following information:

 

How many complaints on average per year under the Education (Pastoral Care
of International Students) Code of Practice 2016 does NZQA investigate in
its role as the Code Administrator?

 

Is NZQA investigating the University of Auckland's compliance with the
Education (Pastoral Care of International Students) Code of Practice 2016,
in light of its recent expulsion of an international student facing mental
health difficulties?

 

You can expect to receive a response to your request on or before 31 March
2020. You will be contacted again if there is a likelihood that this
timeframe cannot be met.

 

As you may know requests for official information become official
information once received.  As part of the processing of requests for
official information, NZQA may need to consult with relevant third
parties.  During the consultation, a third party may ask for the identity
of the individual/organisation requesting the information. If you are an
individual making a request, please advise us whether or not you would
have an objection to disclosing your identity if a third party asks for
your identity, and the reasons for your objection.   

If you are an individual making a request on behalf of an organisation
please advise us both whether you personally have an objection to
disclosing your identity, and the reasons for your objection, as well as
any objection to identifying the organisation, together with reasons. NZQA
will consider your reasons and whether they fit with any withholding
grounds under the Privacy Act 1993 or the Official Information Act 1982.

 

For any enquiries about your request please contact
[1][email address].

 

If you are dissatisfied with our response, you have the right, under
section 28(3) of the Official Information Act 1982, to lodge a complaint
with the Office of the Ombudsman at www.ombudsman.parliament.nz. You can
also telephone 0800 802 502 or write to the Ombudsman at PO Box 10152,
Wellington, 6143.

 

Ngā mihi

 

NZQA Ministerials team

 

:    [2]www.nzqa.govt.nz

[3]A close up of a sign Description automatically generated

 

 

-----Original Message-----

From: Elliott Harris <[4][FOI #12372 email]>

Sent: Tuesday, 3 March 2020 4:10 PM

To: Team Mailbox HelpDesk Call Centre <[5][email address]>

Subject: Official Information request - Education (Pastoral Care of
International Students) Code of Practice 2016 - Complaints per year

 

Dear New Zealand Qualifications Authority,

 

How many complaints on average per year under the Education (Pastoral Care
of International Students) Code of Practice 2016 does NZQA investigate in
its role as the Code Administrator?

 

Is NZQA investigating the University of Auckland's compliance with the
Education (Pastoral Care of International Students) Code of Practice 2016,
in light of its recent expulsion of an international student facing mental
health difficulties?

 

Yours faithfully,

 

Elliott Harris

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[6][FOI #12372 email]

 

Is [7][NZQA request email] the wrong address for Official Information
requests to New Zealand Qualifications Authority? If so, please contact us
using this form:

[8]https://scanmail.trustwave.com/?c=5051&a...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[9]https://scanmail.trustwave.com/?c=5051&a...

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

********************************************************************************
This email may contain legally privileged information and is intended only
for the addressee. It is not necessarily the official view or
communication of the New Zealand Qualifications Authority. If you are not
the intended recipient you must not use, disclose, copy or distribute this
email or
information in it. If you have received this email in error, please
contact the sender immediately. NZQA does not accept any liability for
changes made to this email or attachments after sending by NZQA.

All emails have been scanned for viruses and content by MailMarshal.
NZQA reserves the right to monitor all email communications through its
network.

********************************************************************************

References

Visible links
1. mailto:[email address]
2. http://www.nzqa.govt.nz/
4. mailto:[FOI #12372 email]
5. mailto:[email address]
6. mailto:[FOI #12372 email]
7. mailto:[NZQA request email]
8. https://scanmail.trustwave.com/?c=5051&a...
9. https://scanmail.trustwave.com/?c=5051&a...

hide quoted sections

Kia ora Elliott

 

Please find attached NZQA’s response to your OIA  request of 3 March 2020.

 

Ngâ mihi

 

NZQA Ministerials team

 

:    [1]www.nzqa.govt.nz

[2]A close up of a sign Description automatically generated

 

 

 

From: Team Mailbox NZQA Ministerials <[email address]>
Sent: Wednesday, 4 March 2020 7:36 AM
To: [FOI #12372 email]
Subject: Acknowledgement of Official Information Act request

 

Kia ora Elliott

 

Thank you for your request under the Official Information Act 1982 of 3
March 2020 seeking the following information:

 

How many complaints on average per year under the Education (Pastoral Care
of International Students) Code of Practice 2016 does NZQA investigate in
its role as the Code Administrator?

 

Is NZQA investigating the University of Auckland's compliance with the
Education (Pastoral Care of International Students) Code of Practice 2016,
in light of its recent expulsion of an international student facing mental
health difficulties?

 

You can expect to receive a response to your request on or before 31 March
2020. You will be contacted again if there is a likelihood that this
timeframe cannot be met.

 

As you may know requests for official information become official
information once received.  As part of the processing of requests for
official information, NZQA may need to consult with relevant third
parties.  During the consultation, a third party may ask for the identity
of the individual/organisation requesting the information. If you are an
individual making a request, please advise us whether or not you would
have an objection to disclosing your identity if a third party asks for
your identity, and the reasons for your objection.   

If you are an individual making a request on behalf of an organisation
please advise us both whether you personally have an objection to
disclosing your identity, and the reasons for your objection, as well as
any objection to identifying the organisation, together with reasons. NZQA
will consider your reasons and whether they fit with any withholding
grounds under the Privacy Act 1993 or the Official Information Act 1982.

 

For any enquiries about your request please contact
[3][email address].

 

If you are dissatisfied with our response, you have the right, under
section 28(3) of the Official Information Act 1982, to lodge a complaint
with the Office of the Ombudsman at [4]www.ombudsman.parliament.nz. You
can also telephone 0800 802 502 or write to the Ombudsman at PO Box 10152,
Wellington, 6143.

 

Ngâ mihi

 

NZQA Ministerials team

 

:    [5]www.nzqa.govt.nz

[6]A close up of a sign Description automatically generated

 

 

-----Original Message-----

From: Elliott Harris <[7][FOI #12372 email]>

Sent: Tuesday, 3 March 2020 4:10 PM

To: Team Mailbox HelpDesk Call Centre <[8][email address]>

Subject: Official Information request - Education (Pastoral Care of
International Students) Code of Practice 2016 - Complaints per year

 

Dear New Zealand Qualifications Authority,

 

How many complaints on average per year under the Education (Pastoral Care
of International Students) Code of Practice 2016 does NZQA investigate in
its role as the Code Administrator?

 

Is NZQA investigating the University of Auckland's compliance with the
Education (Pastoral Care of International Students) Code of Practice 2016,
in light of its recent expulsion of an international student facing mental
health difficulties?

 

Yours faithfully,

 

Elliott Harris

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[9][FOI #12372 email]

 

Is [10][NZQA request email] the wrong address for Official Information
requests to New Zealand Qualifications Authority? If so, please contact us
using this form:

[11]https://scanmail.trustwave.com/?c=5051&a...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[12]https://scanmail.trustwave.com/?c=5051&a...

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

********************************************************************************
This email may contain legally privileged information and is intended only
for the addressee. It is not necessarily the official view or
communication of the New Zealand Qualifications Authority. If you are not
the intended recipient you must not use, disclose, copy or distribute this
email or
information in it. If you have received this email in error, please
contact the sender immediately. NZQA does not accept any liability for
changes made to this email or attachments after sending by NZQA.

All emails have been scanned for viruses and content by MailMarshal.
NZQA reserves the right to monitor all email communications through its
network.

********************************************************************************

References

Visible links
1. http://www.nzqa.govt.nz/
3. mailto:[email address]
4. http://www.ombudsman.parliament.nz/
5. http://www.nzqa.govt.nz/
7. mailto:[FOI #12372 email]
8. mailto:[email address]
9. mailto:[FOI #12372 email]
10. mailto:[NZQA request email]
11. https://scanmail.trustwave.com/?c=5051&a...
12. https://scanmail.trustwave.com/?c=5051&a...

hide quoted sections