When sensitive information is released?
Gladys Webster made this Official Information request to Accident Compensation Corporation
The request was successful.
From: Gladys Webster
Dear Accident Compensation Corporation,
1. When sensitive information is released (unauthorised from the client) by ACC (or their third parties) to employers which results in shame, horror and further trauma to clients and loss of employment contracts, how is this remedied?
2. Under law which agencies can clients go to for redress as ACC to date sees no wrong in their actions?
3. How does this kind of release of personal sensitive information stop happening? Perhaps it is tactical by ACC to further harm scu clients receiving weekly compensation?
4. Surely if staff were treating clients as people this kind of trauma would not occur? Which staff member would authorise a report containing sensitive information about them to be released to their employer ACC? Surely ACC needs to up it's game and show clients some respect!
Yours faithfully,
Gladys Webster
From: Terence Routledge
Accident Compensation Corporation
Good morning Ms Webster
Please find attached an acknowledgement letter for your request 'When
sensitive information is released?' of 20 February 2014.
Regards
Terence Routledge, Senior Advisor, ACC
ACC / Government Services
PO Box 242 / Wellington 6140 / New Zealand / [1]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
--------------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged
information.
If you believe you have received this email in error, please advise us
immediately by
return email or telephone and then delete this email together with all
attachments.
If you are not the intended recipient, you are not authorised to use or
copy this message
or any attachments or disclose the contents to any other person. "
--------------------------------------------------------------------------
References
Visible links
1. http://www.acc.co.nz/
hide quoted sections
From: Gladys Webster
Dear Terence Routledge,
Thank you for your initial response. This is not about when a client has requested information. This is about when ACC releases personal and sensitive information in a RTW plan to an employer without consent, including counseling records. This action of ACC's must place terror into the heart of every New Zealander when privacy breaches are so callous and cavalier.
The devastation of this on the person and the resulting loss of contract is directly attributable to ACC actions releasing confidential information regarding a claimant it had no right to. What is the manner of re-dress and how can this privacy breach be prevented from happening again?
Yours sincerely,
Gladys Webster
From: Terence Routledge
Accident Compensation Corporation
Good afternoon Ms Webster
Please find attached an extension letter for your request of 20 February
2014. I also note your email of 4 March, which provides helpful
clarification.
Regards
Terence Routledge, Senior Advisor, ACC
ACC / Government Services
PO Box 242 / Wellington 6140 / New Zealand / [1]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
--------------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged
information.
If you believe you have received this email in error, please advise us
immediately by
return email or telephone and then delete this email together with all
attachments.
If you are not the intended recipient, you are not authorised to use or
copy this message
or any attachments or disclose the contents to any other person. "
--------------------------------------------------------------------------
References
Visible links
1. http://www.acc.co.nz/
hide quoted sections
From: Terence Routledge
Accident Compensation Corporation
Good afternoon Ms Webster
Please find ACC's response to your request of 20 February 2014.
Regards
Terence Routledge, Senior Advisor, ACC
Tel 04 816 6495 / Ext 46495 / Fax 04 816 7352
ACC / Government Services
PO Box 242 / Wellington 6140 / New Zealand / [1]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
--------------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged
information.
If you believe you have received this email in error, please advise us
immediately by
return email or telephone and then delete this email together with all
attachments.
If you are not the intended recipient, you are not authorised to use or
copy this message
or any attachments or disclose the contents to any other person. "
--------------------------------------------------------------------------
References
Visible links
1. http://www.acc.co.nz/
hide quoted sections
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
Offensive? Unsuitable?
Requests for personal information and vexatious requests are not considered valid requests for Official Information (read more).
If you believe this request is not suitable, you can report it for attention by the site administrators
Report this request