Kia ora, 

  

Thank you for contacting the Reserve Bank of New Zealand - Te Pūtea
Matua.  

Please note that this is an automatic reply to acknowledge that we have
received your email. We aim to respond to you in 7-14 working days. In the
meantime please read the below for our frequently asked questions. 

 

Upcoming Monetary Policy Announcements  

See all the Monetary Policy Announcement and Financial Stability Report
dates for 2022/2023 [1]here.  

Money & Cash  

* [2]Returning old or damaged currency 
* [3]The Future of Cash  
* [4]Security and counterfeit detection 
* [5]Using images of currency   

Banknote or coin suggestions   

If your email is offering suggestions related to banknote or coin designs
then it will be kept for review as part of any future work in this area.  

Who we are and what we do  

We are kaitiaki (guardians) of New Zealand’s financial ecosystem, working
to fulfil our purpose of Toitu te Ōhanga, Toitu te Oranga (enabling the
prosperity and wellbeing of all New Zealanders). We deliver on our mandate
by: 

* [6]Operating monetary policy to maintain low and stable inflation and
contribute to maximum sustainable employment 
* [7]Promoting a sound and efficient financial system 
* [8]Meeting the public’s cash needs 
* [9]Overseeing effective payments systems 

 

Statistics  

For any queries or clarifications on the [10]data and statistics we
publish, please email [11][email address].  

 

Firms we regulate  

The Reserve Bank is the prudential regulator of banks, insurers, and
non-bank deposit takers (NBDTs).  

* [12]List of registered banks in New Zealand 
* [13]List of licensed insurers  
* [14]Register of licensed NBDTs 

 

Complaints about banks, insurers, and NBDTs 

If you have a complaint, please deal directly with your bank or insurer in
the first instance. You can also contact the [15]Banking Ombudsman,
the [16]Insurance and Financial Services Ombudsman, or the [17]Financial
Markets Authority. 

 

Looking for information about the strength of the financial system?  

Check out our [18]Bank Financial Strength Dashboard. You can also read our
regular assessments of the economy and the financial system: 

* [19]Monetary Policy Statement 
* [20]Financial Stability Report  

 

Please note that the Reserve Bank is not authorised to give legal or
financial advice. Please contact a lawyer or a financial adviser
instead.  

 

Kōrero – our speaking and engagement programme 

 

Reserve Bank staff meet and speak with a wide range of businesses,
industry forums, community groups, schools and universities. These
engagements are welcome opportunities to discuss topical issues and
policies, hear people’s experiences and answer questions.  

 

Please check out the [21]Kōrero webpage for more information on the
programme. To request a speaker, please email [22][email address].  

 

 

We’ll be in touch as soon as possible. 

 

 

Kind regards | Ngā mihi nui 

 

Reserve Bank of New Zealand – Te Pūtea Matua   

2 The Terrace, Wellington 6011. PO Box 2498, Wellington 6140       

T + 04 471 3660 

E [23][RBNZ request email]   W [24]rbnz.govt.nz 

References

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