Internal complaints reportung and processing structure

Carole Young made this Official Information request to Accident Compensation Corporation

The request was successful.

From: Carole Young

Dear Accident Compensation Corporation,

When claimant code of rights code breaches are found, investigated and issued, can you please provide an overview of what happens with the information collected.

More specifically, can you please provide a detailed overview of what happens when a Claimants Code of Rights, Code 7 (privacy) is confirmed found.
Does it get escalated internally?
Does it have a different reporting structure or treated differently compared to the other Code Breaches?

When a Code Complaint is breached by ACC, does ACC collect the information, and if so, is the data used for quality control purposes and who is are the breakdowns reported to?

Can you please provide a breakdown of how many code breaches are confirmed found annually, for the last 5 years, for each of the 8 Code of Claimants Right breaches.

Yours faithfully,
Carole Young

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From: Government Services
Accident Compensation Corporation

Kia ora

 

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Government Engagement and Support, ACC

' 0800 101 996
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From: Government Services
Accident Compensation Corporation


Attachment GOV 022303 APPENDIX.pdf
1.4M Download View as HTML

Attachment GOV 022303 RESPONSE.pdf
247K Download View as HTML


Kia ora Carole 

Please find attached our response to your official information request
dated 29 November 2022. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi

Sara Freitag (she/her)
Acting Manager | OIA Services

' 027 973 7330
* PO Box 242, Wellington 6011

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