Hi Patrick

Our Operators remove all of the trips from our real time system prior to the trips being run. Sometimes this is done in the evening based on known trips that are unable to be run and other times it is done in the morning based on availability on the day. These trips are often removed immediately before the trip was due to start and this can appear to be a late removal to our customers. We do this to enable our Operators the maximum time possible to fill rosters and drive the services.

There will be occasions when errors are made either by an Operator or potentially in the RTI system itself and in this instance the trip will show as due but not actually arrive. We understand that this is an infrequent occurrence and we work very hard to ensure it remains that but we acknowledge that it does occur and impact our customers.

Regards

Jeremy Dickson

-----Original Message-----
From: Patrick Dunford <[FOI #21692 email]>
Sent: Wednesday, 1 February 2023 1:01 pm
To: LGOIMA <[ECAN request email]>
Subject: Official Information request - Lack of notification of cancellation in bus services

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Dear Canterbury Regional Council,

Why is it not possible to notify some of the cancelled bus services in the real time tracking system.
Some services are not be found as cancelled until they fail to arrive at a particular stop, at which point they vanish from the screen.
Orbiter services start at Eastgate so it is implausible that services are not able to be notified as cancelled from the time they were due to leave Eastgate, instead of the usual experience that they are not removed from the system until they fail to arrive at a stop ten or twenty stops from Eastgate.

Yours faithfully,

Patrick Dunford

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