Contact by ACC regarding payment concerns to Whanganui District Council
J Buckingham made this Official Information request to Accident Compensation Corporation
The request was partially successful.
From: J Buckingham
Dear Accident Compensation Corporation,
How many times have ACC staff contacted the Whanganui District Council payroll or human resources team to raise or resolve payment issues or concern raised by ACC clients under their accredited employer status in the last 24 months prior to 1 February 2023?
If possible I would like this information provided by:
- Total number of clients that have received ACC via the ERA held by Whanganui District Council from 1 February 2021 to 1 February 2023
- Number of total contacts (phone, email or letter) made to Whanganui District Council by ACC staff regarding payment concerns raised by clients
- Number of complaints per client if relevant
For clarity, this is not asking for any specific client information and is asking this contact to be quantified by numbers only and all data anonymised.
This OIA is in response to ACC confirming to me in my OIA request dated 22 July 2022 that they have no process for complaints against ERA employers incorrectly paying employees their ACC entitlements https://fyi.org.nz/request/19684-process...
Yours faithfully,
J Buckingham
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
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From: Government Services
Accident Compensation Corporation
Kia ora J Buckingham
Please find attached our response to your official information request
dated 14 February 2023. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternati... give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
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From: J Buckingham
Dear Government Services,
Thanks for the clarification, yes I did mean Whanganui District Council as an ERA.
I understand that client privacy is paramount however I do not feel that this applies to the question and would ask that this is reviewed. This would not identify any clients if the answer is quantified only i.e. number of contacts to the Whanganui District Council payroll regarding payments.
Number of total contacts (phone, email or letter) made to Whanganui District Council by ACC staff
regarding payment concerns
Yours sincerely,
J Buckingham
From: J Buckingham
Dear Government Services,
Thanks for the clarification, yes I did mean Whanganui District Council as an ERA.
I understand that client privacy is paramount however I do not feel that this applies to the question and would ask that this is reviewed. This would not identify any clients if the answer is quantified only i.e. number of contacts to the Whanganui District Council payroll regarding payments.
Number of total contacts (phone, email or letter) made to Whanganui District Council by ACC staff
regarding payment concerns
Yours sincerely,
J Buckingham
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. http://www.ombudsman.parliament.nz/agenc...
2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. http://www.ombudsman.parliament.nz/agenc...
2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...
From: Government Services
Accident Compensation Corporation
Kia ora
From the claims that had received payments from the Whanganui District
Council under the ERA, there was one phone conversation between ACC and
the Whanganui District Council regarding payments. No complaints were
identified.
Nga mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
------------------- Original Message -------------------
From: J Buckingham <[FOI #21828 email]>;
Received: Tue Feb 28 2023 09:41:21 GMT+1300 (New Zealand Daylight Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Re: OIA Response, ref: GOV-023361 CRM:0217605
Dear Government Services,
Thanks for the clarification, yes I did mean Whanganui District Council as
an ERA.
I understand that client privacy is paramount however I do not feel that
this applies to the question and would ask that this is reviewed. This
would not identify any clients if the answer is quantified only i.e.
number of contacts to the Whanganui District Council payroll regarding
payments.
Number of total contacts (phone, email or letter) made to Whanganui
District Council by ACC staff
regarding payment concerns
Yours sincerely,
J Buckingham
-----Original Message-----
Kia ora J Buckingham
Please find attached our response to your official information request
dated 14 February 2023. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form
at: [2]https://aus01.safelinks.protection.outlo...
give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. [1]mailto:[email address]
2.
[2]https://aus01.safelinks.protection.outlo...
3.
[3]https://aus01.safelinks.protection.outlo...
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Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
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