Tēnā koe Sarah,

Thank you for your email received 27 May 2023, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond.

Ngā manaakitanga,

Official and Parliamentary Information Team | Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #22929 email]

Is [MSD request email] the wrong address for Official Information requests to Ministry of Social Development? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

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Kia ora Sarah

Thank you for your below request for information. After liaising internally, we are seeking to refine three parts of your request.

In particular, you have requested that you would like any policy, procedures and internal processes for managing, navigating and responding to MSD Clients. This part of your request lacks due particularity. In its current format, it will likely be refused under section 18(f) of the Official Information Act (1982), as it would require substantial manual collation.

Secondly, the part of your request that seeks all statistical information on complaints over the last five years of anyone within the South Auckland region which is available to the general public, we can provide this information at the broader Auckland region level, but we are not able to breakdown the data to the South Auckland area level. Can you please confirm whether you are prepared to accept the broader Auckland region level to respond to this part of your request?

Thirdly, do you want StudyLink related complaint information considered as part of your request?

Thank you for considering the refinement of these three parts of your request.

Ngā manaakitanga,

Official and Parliamentary Information Team | Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū Motuhake

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Kia ora Sarah

Following on from our below email, if we have not received a response from you by 5pm next Monday (12 June 2023), we will proceed to respond to your original request which was sent to us on 27 May 2023 with our three suggested refinements actioned as follows:

1. The part of your request that asks for any policy, procedures and internal processes for managing, navigating and responding to MSD Clients will likely be refused under section 18(f) of the Official Information Act (1982), as it would require substantial manual collation.

2. We would provide you with data at the Auckland Region level.

3. We would exclude StudyLink related complaint information.

Thank you for your request for information, we hope to hear back from you ahead of next Monday regarding the refinement of your request.

Ngā manaakitanga,

Official and Parliamentary Information Team | Ministerial and Executive Services Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū Motuhake

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Thank you for getting back to us Sarah, and for your patience. There are two matters that we are seeking your preference on please:

1. Can you please confirm whether you would prefer the last five years to be defined by Financial Year (ie between 1 July 2018 & 31 May 2023), or by Calendar Year (ie between 1 Jan 2018 & 31 May 2023)?

2. We will continue to exclude the StudyLink population, please let us know if you want this population included.

Regarding your points below. In the context of complaint related information, the surrounding parts of your request capture the relevant information that you are seeking. Unfortunately we are unable to provide a suggested refinement for a broad request that seeks any policy, procedures and internal processes for managing, navigating and responding to MSD Clients.

Thanks for consenting to refine your request to the broader Auckland Region.

And again, thank you for considering the refinement of your request. We will wait to hear from you regarding the two matters above.

Ngā manaakitanga,

Official and Parliamentary Information Team | Ministerial and Executive Services Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū Motuhake

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Tēnā koe Sarah

On 27 May 2023, you emailed the Ministry of Social Development (the Ministry) requesting, under the Official Information Act 1982 (the Act), the following information:

I would like ALL information that the MInistry of Social Development holds about the Complaint Process for MSD clients currently receive financial support and assistance.

I also have a specific interest in the Complaint Process which includes an MSD Client making a complaint using the online complaint form. I'd like full disclosure of ALL information around this way of making a complaint, from filling in the form, to the email acknowledgement, response and response times.

I'd like to get any policy, procedures and internal processes for managing, navigating and responding to MSD Clients.

I'd like ALL information on statistical information of complaints over the last five years, of anyone who has identified as being a disabled persons, which is available to the general public (not interested in any personal information of MSD clients or staff)

ation on statistical information of complaints over the last five years, of anyone within the South Auckland region which is available to the general public (not interested in any personal information of MSD clients or staff)

This email is to advise you that the Ministry requires more time to respond to this request. In accordance with section 15(1) and 15A of the Act, the Ministry’s decision will be with you no later than 30 July 2023.

The reason for the extension is that further consultations are necessary in order for us to make a decision on the request.

You have the right to seek an investigation and review by the Ombudsman of this decision. Information about how to make a complaint is available at http://www.ombudsman.parliament.nz/ or 0800 802 602.

If you wish to discuss any aspect of your request with us, including this decision, please feel free to contact [MSD request email].

Ngā mihi,

Official and Parliamentary Information team | Ministerial and Executive Services
Ministry of Social Development
Our purpose:
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whānau.

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Kia ora Sarah

 

Please find attached the Ministry’s response to your Official Information
Act request.

 

Yours sincerely

 

 

Ministerial & Executive Services

Ministerial & Executive Services | Ministry of Social Development

Our Purpose:
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whânau.

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