Tçnâ koe Engr,

Thank you for your OIA request to the Department of Internal Affairs.

The Department will provide its response to your request as soon as practicable and within twenty working days. The 20th working day is 20 July 2023.

Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website. If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.

Ngâ mihi

Krystle Courtier| Official Correspondence Co-ordinator
Te Pâhekoheko, Kâwai ki te iwi | Operations, Service Delivery and Operations
Te Tari Taiwhenua The Department of Internal Affairs
http://www.dia.govt.nz/

-----Original Message-----
From: EngNZ <[FYI request #23208 email]>
Sent: Wednesday, 21 June 2023 10:41 am
To: OIA <[email address]>
Subject: Official Information request - Citizenship Application - System Logic and improvement

[You don't often get email from [FYI request #23208 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]

Dear Department of Internal Affairs,

Could you please elaborate on the system logic applied to the submitted application in order to clarify and understand the automated process?
In the event that an application does not pass the automatic check, why have the applicants not provided any feedback?

Providing applicants with the chance to update any missing documents or pictures that do not match the record when an application fails an automatic check can greatly improve their chances of success.

Regularly providing feedback and opportunities for improvement can significantly reduce the number of unsuccessful applications. As the DIA system logic runs weekly, applicants can take advantage of this by providing missing information and receiving feedback, ultimately increasing their chances of passing the automated system.

Processes are created for the purpose of convenience and efficiency. Over time, the system's logic should be improved as it encounters different scenarios.

Yours faithfully,

Engr

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FYI request #23208 email]

Is [DIA request email] the wrong address for Official Information requests to Department of Internal Affairs? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

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Kia ora Engr

 

Please find attached the response to your Official Information Act
Request.

 

Ngā mihi

 

Huey Lim| Advisor Official Correspondence
Te Pāhekoheko, Kāwai ki te iwi | Operations, Service Delivery and
Operations

Te Tari Taiwhenua  The Department of Internal Affairs
7 Waterloo Quay, Wellington

[1]www.dia.govt.nz

 

References

Visible links
1. http://www.dia.govt.nz/

Tēnā koe EngNZ,

Thank you for your OIA request to the Department of Internal Affairs.

The Department will provide its response to your request as soon as practicable and within twenty working days. The 20th working day is 28 August 2023.

Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website. If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.

Ngā mihi

Krystle Courtier| Official Correspondence Co-ordinator
Te Pāhekoheko, Kāwai ki te iwi | Operations, Service Delivery and Operations
Te Tari Taiwhenua The Department of Internal Affairs
http://www.dia.govt.nz/

-----Original Message-----
From: EngNZ <[FOI #23208 email]>
Sent: Monday, 31 July 2023 10:32 am
To: SDO Official Correspondence <[email address]>
Subject: Re: Official Information Act Request 2223 0961 - Engr

Dear SDO Official Correspondence,

What is the oldest unassigned application waiting to be assessed by the Submitted date and Workstream?

Yours sincerely,

EngNZ

-----Original Message-----

Kia ora Engr

Please find attached the response to your Official Information Act Request.

Ngā mihi

Huey Lim| Advisor Official Correspondence Te Pāhekoheko, Kāwai ki te iwi | Operations, Service Delivery and Operations

Te Tari Taiwhenua The Department of Internal Affairs
7 Waterloo Quay, Wellington

[1]http://www.dia.govt.nz/

References

Visible links
1. http://www.dia.govt.nz/

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #23208 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

hide quoted sections

Kia ora EngNZ

 

Please find attached the response to your Official Information Act
Request.

 

Ngā mihi

 

Huey Lim| Advisor Official Correspondence
Te Pāhekoheko, Kāwai ki te iwi | Operations, Service Delivery and
Operations

Te Tari Taiwhenua  The Department of Internal Affairs
7 Waterloo Quay, Wellington

[1]www.dia.govt.nz

 

References

Visible links
1. http://www.dia.govt.nz/