Thank you for contacting the New Zealand Commerce Commission.  This email
is to confirm that we have received your correspondence.

 

If your request is for information under the Official Information Act
(OIA) we will respond to it within 20 working days.  You can check the
maximum time limit within which Commerce Commission click here to access
the Ombudsman’s OIA Response Calculator

 

If we need to clarify, or transfer your request, or extend the timeframe
for response, we will contact you shortly.

 

If your enquiry is not a request for information under the OIA, please
contact our Contact Centre, on 0800 943 600 or [1][email address]

 

 

OIA Co-ordinator

Information Systems | Organisational Performance

Commerce Commission l Te Komihana Tauhokohoko

44 The Terrace l PO Box 2351 l Wellington 6140 l New Zealand

E: [2][Commerce Commission request email]

 

 

This email may contain information that is confidential or legally
privileged. If you have received this email in error please immediately
notify the sender and delete the email, without using it in any way. The
views presented in this email may not be those of the Commission.

References

Visible links
1. mailto:[email address]
2. mailto:[Commerce Commission request email]

Kia ora Mr Green

 

The Commerce Commission (the Commission) acknowledges receipt of your
request for information about the Commission’s complaint process. You have
requested:

 

1.            How is a complaint assessed when first received by the
Commission?

2.            What factors determine whether a complaint is progressed to
an inquiry/investigation?

3.            What staff (job titles only) handle a complaint at the
various stages of the process?

4.            Is there a triage process for complaints (i.e. a committee
or panel)

5.            If yes, please provide a terms of reference

6.            If yes, please provide all decisions or determinations made
by this committee including all supporting documentation between 1 January
2023 and today (Friday 30 June) (these can be anonymised to protect
complainants details.)

 

We note, as per your request, that if there is no triage committee or
panel, questions 5 and 6 can be disregarded.

 

We have treated this as a request for information under the Official
Information Act 1982 (OIA) and confirm it has been logged as OIA 22.222.  

 

We will respond to your request within 20 working days, on or before 31
July 2023.

 

If we need to clarify your request further, we will be in touch with you
shortly.

 

Please do not hesitate to contact [1][Commerce Commission request email] if you have any
queries in the meantime.

 

Ngâ mihi

 

Chantellie Lye (she/her)

OIA and Information Coordinator

Commerce Commission | Te Komihana Tauhokohoko

44 The Terrace | PO Box 2351 | Wellington 6140 | New Zealand

[2][Commerce Commission request email] | [3]www.comcom.govt.nz

 

-----Original Message-----
From: Samurai Green <[FOI #23338 email]>
Sent: Friday, June 30, 2023 9:46 PM
To: Commerce Commission OIA Requests <[Commerce Commission request email]>
Subject: Official Information request - Commerce Commission - complaints
process - triage

 

[You don't often get email from
[4][FOI #23338 email]. Learn why this is
important at [5]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear Commerce Commission,

 

I hope this finds you well.

 

I refer to information available at
[6]https://comcom.govt.nz/make-a-complaint/...

 

Under the OIA, could I please request the following information:

 

1) How is a complaint assessed when first received by the Commission?

2) What factors determine whether a complaint is progressed to an
inquiry/investigation?

3) What staff (job titles only) handle a complaint at the various stages
of the process?

4) Is there a triage process for complaints (i.e. a committee or panel)

5) If yes, please provide a terms of reference

6) If yes, please provide all decisions or determinations made by this
committee including all supporting documentation between 1 January 2023
and today (Friday 30 June) (these can be anonymised to protect
complainants details.)

 

If there is no triage committee or panel, questions 5 and 6 can be
ignored.

 

Please let me know if any part of this request requires clarification,

 

Yours faithfully,

 

Mr Green

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[7][FOI #23338 email]

 

Is [8][Commerce Commission request email] the wrong address for Official Information
requests to Commerce Commission? If so, please contact us using this form:

[9]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[10]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

This email may contain information that is confidential or legally
privileged. If you have received this email in error please immediately
notify the sender and delete the email, without using it in any way. The
views presented in this email may not be those of the Commission.

References

Visible links
1. mailto:[Commerce Commission request email]
2. mailto:[Commerce Commission request email]
3. http://www.comcom.govt.nz/
4. mailto:[FOI #23338 email]
5. https://aka.ms/LearnAboutSenderIdentific...
6. https://comcom.govt.nz/make-a-complaint/...
7. mailto:[FOI #23338 email]
8. mailto:[Commerce Commission request email]
9. https://fyi.org.nz/change_request/new?bo...
10. https://fyi.org.nz/help/officers

hide quoted sections

Dear Samurai Green

 

Thank you for your request. Please provide evidence of your eligibility
under section 12 of the OIA to make this request. The eligibility
requirements are:

 

o a New Zealand citizen; or
o a permanent resident of New Zealand; or
o a person who is in New Zealand; or
o a body corporate which is incorporated in New Zealand; or
o a body corporate which is incorporated outside New Zealand but which
has a place of business in New Zealand

 

Please feel free to send this through directly to [1][Commerce Commission request email] if
you do not want it published on FYI.

 

We have started to collate your request and note that completing point 6
of your request could result in a refusal of the request under section
18(f) of the OIA – substantial collation.

 

You have asked for “…all decisions or determinations made by any screening
committee including all supporting documentation between 1 January 2023
and today (Friday 30 June) (these can be anonymised to protect
complainants’ details.)”

 

The teams reviewing the complaints received by the Commission meet three
times a week to discuss different matters and each time there is a meeting
an agenda is produced, and decisions are made. These are the documents
that would fall within the scope of point 6 of your request. However,
given the detail contained within each document, and the number of
meetings, it would take a substantial amount of collation (and checking
through each document to ensure anonymity of each party) to provide the
information to you for the period requested.

 

We suggest reducing the timeframe of your request to the last month before
the date of your request. This would involve around 12 meetings, which
would give you visibility of our complaint screening process.

 

We have also considered charging for the collation of the information
and/or extending the timeframe to respond to your request. However, we do
not consider it appropriate to charge in this instance, and extending the
timeframe significantly could be an option if you require 6 months of
meeting documentation. However, in the first instance we suggest reducing
the scope of the request and as discussed above, providing you with one
month of meeting information to give you visibility of our complaint
screening process.

 

Please let us know whether you agree with this approach, and we will
continue collating the information responsive to point 6.

 

Ngâ mihi

 

Chantellie Lye (she/her)

OIA and Information Coordinator

Commerce Commission | Te Komihana Tauhokohoko

44 The Terrace | PO Box 2351 | Wellington 6140 | New Zealand

[2][Commerce Commission request email] | [3]www.comcom.govt.nz

 

From: Commerce Commission OIA Requests
Sent: Monday, July 3, 2023 4:49 PM
To: Samurai Green <[FOI #23338 email]>
Subject: Commerce Commission - OIA 22.222 - Acknowledgement of Receipt
[CCNZ-IMANAGE.FID363714]

 

Kia ora Mr Green

 

The Commerce Commission (the Commission) acknowledges receipt of your
request for information about the Commission’s complaint process. You have
requested:

 

1.            How is a complaint assessed when first received by the
Commission?

2.            What factors determine whether a complaint is progressed to
an inquiry/investigation?

3.            What staff (job titles only) handle a complaint at the
various stages of the process?

4.            Is there a triage process for complaints (i.e. a committee
or panel)

5.            If yes, please provide a terms of reference

6.            If yes, please provide all decisions or determinations made
by this committee including all supporting documentation between 1 January
2023 and today (Friday 30 June) (these can be anonymised to protect
complainants details.)

 

We note, as per your request, that if there is no triage committee or
panel, questions 5 and 6 can be disregarded.

 

We have treated this as a request for information under the Official
Information Act 1982 (OIA) and confirm it has been logged as OIA 22.222.  

 

We will respond to your request within 20 working days, on or before 31
July 2023.

 

If we need to clarify your request further, we will be in touch with you
shortly.

 

Please do not hesitate to contact [4][Commerce Commission request email] if you have any
queries in the meantime.

 

Ngâ mihi

 

Chantellie Lye (she/her)

OIA and Information Coordinator

Commerce Commission | Te Komihana Tauhokohoko

44 The Terrace | PO Box 2351 | Wellington 6140 | New Zealand

[5][Commerce Commission request email] | [6]www.comcom.govt.nz

 

-----Original Message-----
From: Samurai Green <[7][FOI #23338 email]>
Sent: Friday, June 30, 2023 9:46 PM
To: Commerce Commission OIA Requests <[8][Commerce Commission request email]>
Subject: Official Information request - Commerce Commission - complaints
process - triage

 

[You don't often get email from
[9][FOI #23338 email]. Learn why this is
important at [10]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear Commerce Commission,

 

I hope this finds you well.

 

I refer to information available at
[11]https://comcom.govt.nz/make-a-complaint/...

 

Under the OIA, could I please request the following information:

 

1) How is a complaint assessed when first received by the Commission?

2) What factors determine whether a complaint is progressed to an
inquiry/investigation?

3) What staff (job titles only) handle a complaint at the various stages
of the process?

4) Is there a triage process for complaints (i.e. a committee or panel)

5) If yes, please provide a terms of reference

6) If yes, please provide all decisions or determinations made by this
committee including all supporting documentation between 1 January 2023
and today (Friday 30 June) (these can be anonymised to protect
complainants details.)

 

If there is no triage committee or panel, questions 5 and 6 can be
ignored.

 

Please let me know if any part of this request requires clarification,

 

Yours faithfully,

 

Mr Green

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[12][FOI #23338 email]

 

Is [13][Commerce Commission request email] the wrong address for Official Information
requests to Commerce Commission? If so, please contact us using this form:

[14]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[15]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

This email may contain information that is confidential or legally
privileged. If you have received this email in error please immediately
notify the sender and delete the email, without using it in any way. The
views presented in this email may not be those of the Commission.

References

Visible links
1. mailto:[Commerce Commission request email]
2. mailto:[Commerce Commission request email]
3. http://www.comcom.govt.nz/
4. mailto:[Commerce Commission request email]
5. mailto:[Commerce Commission request email]
6. http://www.comcom.govt.nz/
7. mailto:[FOI #23338 email]
8. mailto:[Commerce Commission request email]
9. mailto:[FOI #23338 email]
10. https://aka.ms/LearnAboutSenderIdentific...
11. https://comcom.govt.nz/make-a-complaint/...
12. mailto:[FOI #23338 email]
13. mailto:[Commerce Commission request email]
14. https://fyi.org.nz/change_request/new?bo...
15. https://fyi.org.nz/help/officers

hide quoted sections