[IN CONFIDENCE RELEASE EXTERNAL]

[IN CONFIDENCE RELEASE EXTERNAL]

Dear Amanda Murtagh

Thank you for your email. Please accept Inland Revenue's sincerest apologies for failing to provide a response to your request of 9 July 2023 under the Official Information Act 1982 (OIA) within the statutory timeframe.

Inland Revenue is currently working to provide you with a response without further undue delay. Your OIA reference number is 24OIA1166.

If you wish to make a complaint, you can contact the office of the Ombudsman via email at: [email address].

Kind regards
The OIA team

Governance and Ministerial Services | Inland Revenue - Te Tari Taake

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[IN CONFIDENCE RELEASE EXTERNAL]

[IN CONFIDENCE RELEASE EXTERNAL]

Tçnâ koe Ms Murtagh,

 

I trust this message will find you well.

Please find attached Inland Revenue’s response to your 9 July 2023 request
made under the Official Information Act 1982.

Nâku noa, nâ,

Governance and Ministerial Services | Inland Revenue - Te Tari Taake

From: oia <[1][IRD request email]>
Sent: Wednesday, 9 August 2023 3:45 pm
To: [2][FOI #23448 email]
Subject: 24OIA1166 Acknowledgement Murtagh

 

[IN CONFIDENCE RELEASE EXTERNAL]

 

Dear Amanda Murtagh,

 

Thank you for your email. Please accept Inland Revenue’s sincerest
apologies for failing to provide a response to your request of 9 July 2023
under the Official Information Act 1982 (OIA) within the statutory
timeframe.

 

Inland Revenue is currently working to provide you with a response without
further undue delay. Your OIA reference number is 24OIA1166.

 

If you wish to make a complaint, you can contact the office of the
Ombudsman via email at: [3][email address].

 

Kind regards

 

The OIA team

Governance and Ministerial Services | Inland Revenue - Te Tari Taake

From: Amanda Murtagh <[4][FOI #23448 email]>
Sent: Sunday, 9 July 2023 8:53 pm
To: oia <[5][IRD request email]>
Subject: 24OIA1166 Murtagh

 

External Email CAUTION: Please take CARE when opening any links or
attachments.

 

Dear Inland Revenue Department,

 

I refer to a technical issue where correspondence is sent from the Inland
Revenue Department (IRD) via the myIR website.

 

The technical issue involving, correspondence sent to a customer directly
via myIR  from the IRD having the status of marked/indicated as viewed,
prior to an individual, tax agency or employee of a tax agency having
viewed the correspondence.

 

1.  How many Tax Agencies are affected by this technical issue?

 

2.  How many myIR individual users are affected by this technical issue?.

 

3.   How many myIR company user accounts are affected by this technical
issue?

 

4.  What date did the Inland Revenue Department notify affected users of
the myIR website that this technical issue has occurred?

 

5.  Correspondence of this notification.

 

Yours faithfully,

 

Amanda Murtagh

 

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This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[6][FOI #23448 email]

 

Is [7][IRD request email] the wrong address for Official Information requests
to Inland Revenue Department? If so, please contact us using this form:

[8]https://aus01.safelinks.protection.outlo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[9]https://aus01.safelinks.protection.outlo...

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

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Tēnā koe Ms Murtagh

Thank you for your email. Inland Revenue's response to your questions is as follows:

a) Inland Revenue received your OIA request on 9 July 2023. However, due to an internal sorting error, your email was not allocated to the correct queue and this resulted in your email remaining unactioned. The sorting error was an inadvertent human mistake (not an automated error). On 8 August 2023, upon the receipt of your follow up email, Inland Revenue began the search to locate your original email. On 9 August, Inland Revenue located your letter and transferred it to the correct queue for processing. Once correctly allocated, the Governance, Ministerial & Executive Services team conducted the necessary research and internal consultation to ensure a response could be provided to you without further undue delay (6 working days).

b) As noted in my response of 24OIA1166, dated August 2023, the subscription service (the service) implemented as part of the Version 12 update to myIR is working as intended and no technical issue with the service exists. The service means tax agents will only receive notifications for customer accounts they have subscribed to. In order to receive notifications regarding customer accounts and manage mail subscriptions, I recommend you refer to our guide on our website: http://www.ird.govt.nz/roles/tax-agents/....

Ngā mihi
The OIA Team

Governance and Ministerial Services | Inland Revenue - Te Tari Taake

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