Kia ora Mary,

 

The concern of your correspondence falls within the responsibilities of
Waka Kotahi New Zealand Transport Agency. Accordingly, your request is
being transferred to Waka Kotahi today.

 

You will hear further from Waka Kotahi in due course.

 

Ngā mihi

 

Harry Atkins (He / Him)

Kaitohutohu - Tuhinga Ōkawa|Adviser, Official Correspondence

 

 

 

-----Original Message-----
From: Mary Phillips <[FOI #24363 email]>
Sent: Monday, October 9, 2023 12:21 PM
To: OCU <[MOT request email]>
Subject: Official Information request - Increase in registrations

 

Dear Ministry of Transport,

I received the renewal of the rego for our truck in late September 2023.

Included is a note advising that there will be an increase in  Vehicle
fees.

Our truck is due to expire on 31 October.

When I went to pay for this renewal the new fees are added.

My Account states $414 the web site demands $478.

Please explain how and account sent to me for $414 can demand $478.

Surely the new fees should apply to the 2nd November 2023.

There has been an error applying an increase for an account already
submitted to the client.

This matter is urgent as there are a lot of trucks etc out there for
renewal.

 

Yours faithfully,

 

Mary Phillips

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[1][FOI #24363 email]

 

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requests to Ministry of Transport? If so, please contact us using this
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References

Visible links
1. mailto:[FOI #24363 email]
2. mailto:[MOT request email]
3. https://fyi.org.nz/change_request/new?bo...
4. https://fyi.org.nz/help/officers

hide quoted sections

Kia ora Mary

 

Thank you for contacting us about the changes to our fees.

 

Recently Waka Kotahi undertook a review of all regulatory funding, fees
and charges to see if the money we receive for doing our work covers the
cost of doing the work.  The review included a stocktake of all our
services to understand our true costs.  We established how much it costs
us to do our work as regulators, and to monitor the agents, individuals
and companies we use to do some of this work (like AA, VTNZ, and your
local mechanic).

 

The review found the money we receive for our regulatory work doesn't
cover the costs of doing it, and that some people and companies are paying
more for services than they should, some less and other are not paying at
all.  

 

After public consultation on changes to funding, fees and charges in 2022,
recommended changes were approved by Government in April 2023.  Changes to
regulations were approved and came into effect from 1 October 2023.  These
changes will make sure Waka Kotahi is properly resourced to regulate the
Land Transport system.  

 

For further information on the changes, you can visit our website which
includes what the changes are, how they will affect you and some of the
most frequently asked questions.

 

[1]Changes to regulatory funding, fees and charges

 

The reminder you received in September included the fee you would have
been charged before the regulations came into effect on 1 October 2023. 
It also should have included further information regarding the changes
which were also published on our website and advertised on social media.
 I apologise for any inconvenience this has caused but all fees changed 1
October 2023 regardless of expiry date.

 

Ngā mihi nui

Ben Topping (He/Him)

Complaints Advisor, Customer Experience

Customer and Services

Waka Kotahi NZ Transport Agency

 

[2][IMG]

 

[3][IMG]

 

 

 

-----Original Message-----
From: Mary Phillips <[4][FOI #24363 email]>
Sent: Monday, October 9, 2023 12:21 PM
To: OCU <[5][MOT request email]>
Subject: Official Information request - Increase in registrations

 

Dear Ministry of Transport,

I received the renewal of the rego for our truck in late September 2023.

Included is a note advising that there will be an increase in  Vehicle
fees.

Our truck is due to expire on 31 October.

When I went to pay for this renewal the new fees are added.

My Account states $414 the web site demands $478.

Please explain how and account sent to me for $414 can demand $478.

Surely the new fees should apply to the 2nd November 2023.

There has been an error applying an increase for an account already
submitted to the client.

This matter is urgent as there are a lot of trucks etc out there for
renewal.

 

Yours faithfully,

 

Mary Phillips

 

 

This message, together with any attachments, may contain information that
is classified and/or subject to legal privilege. Any classification
markings must be adhered to. If you are not the intended recipient, you
must not peruse, disclose, disseminate, copy or use the message in any
way. If you have received this message in error, please notify us
immediately by return email and then destroy the original message. This
communication may be accessed or retained by Waka Kotahi NZ Transport
Agency for information assurance purposes.

References

Visible links
1. https://www.nzta.govt.nz/regulatory/chan...
2. https://nzta.govt.nz/
3. https://www.transport.govt.nz/area-of-in...
4. mailto:[FOI #24363 email]
5. mailto:[MOT request email]

hide quoted sections

Kia ora  

 

Thank you for contacting Waka Kotahi NZ Transport Agency. This is an
automated response to confirm we've received your email and you will
receive a response within two working days. 

     

Ngā mihi,

Waka Kotahi NZ Transport Agency  

Palmerston North Office  

Private Bag 11777, Palmerston North 4442, New Zealand  

This message, together with any attachments, may contain information that
is classified and/or subject to legal privilege. Any classification
markings must be adhered to. If you are not the intended recipient, you
must not peruse, disclose, disseminate, copy or use the message in any
way. If you have received this message in error, please notify us
immediately by return email and then destroy the original message. This
communication may be accessed or retained by Waka Kotahi NZ Transport
Agency for information assurance purposes.

Kia ora Mary

Thanks for the email.

The reminder notices are automatically generated and are just a courtesy to remind you that your registration is due to expire soon.

The reminder notice for rego renewal you received was for the amount you would have paid before 1 October 2023. This date and the change in fees would have been mentioned in the note you advised you received. Regardless of the expiry date of your vehicles rego, the fees have changed as at 1 October 2023 and the full amount is payable.

Ngâ mihi nui
Ben Topping (He/Him)
Complaints Advisor, Customer Experience
Customer and Services
Waka Kotahi NZ Transport Agency

-----Original Message-----
From: Mary Phillips <[FOI #24363 email]>
Sent: Monday, 9 October 2023 3:59 pm
To: Complaints Escalation <[email address]>
Subject: Re: Waka Kotahi NZ Transport Agency - 36989507

CAUTION: The sender of this email is from outside Waka Kotahi. Do not click links, attachments, or reply unless you recognise the sender’s email address and know the content is safe.

Dear Complaints Escalation,

What you do not seem to understand when the account has already been sent and received the amount is set. The renewal notice states one amount that is what we have to pay. When I go to the Transport Agency to pay the amount is different. Your excuse that you need more money is not the answer. There is a correct process and you have not followed it.
All accounts sent out in September are set before the increase Only accounts sent out after 1 October are subject to your increase.

Yours sincerely,

Mary Phillips

-----Original Message-----

Kia ora Mary

Thank you for contacting us about the changes to our fees.

Recently Waka Kotahi undertook a review of all regulatory funding, fees and charges to see if the money we receive for doing our work covers the cost of doing the work. The review included a stocktake of all our services to understand our true costs. We established how much it costs us to do our work as regulators, and to monitor the agents, individuals and companies we use to do some of this work (like AA, VTNZ, and your local mechanic).

The review found the money we receive for our regulatory work doesn't cover the costs of doing it, and that some people and companies are paying more for services than they should, some less and other are not paying at all.

After public consultation on changes to funding, fees and charges in 2022, recommended changes were approved by Government in April 2023. Changes to regulations were approved and came into effect from 1 October 2023. These changes will make sure Waka Kotahi is properly resourced to regulate the Land Transport system.

For further information on the changes, you can visit our website which includes what the changes are, how they will affect you and some of the most frequently asked questions.

[1]Changes to regulatory funding, fees and charges

The reminder you received in September included the fee you would have been charged before the regulations came into effect on 1 October 2023.
It also should have included further information regarding the changes which were also published on our website and advertised on social media.
I apologise for any inconvenience this has caused but all fees changed 1 October 2023 regardless of expiry date.

Ngâ mihi nui

Ben Topping (He/Him)

Complaints Advisor, Customer Experience

Customer and Services

Waka Kotahi NZ Transport Agency

[2][IMG]

[3][IMG]

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #24363 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

This message, together with any attachments, may contain information that is classified and/or subject to legal privilege. Any classification markings must be adhered to. If you are not the intended recipient, you must not peruse, disclose, disseminate, copy or use the message in any way. If you have received this message in error, please notify us immediately by return email and then destroy the original message. This communication may be accessed or retained by Waka Kotahi NZ Transport Agency for information assurance purposes.

hide quoted sections