Failure of your vehicle registration expiry reminders
Guy made this Official Information request to New Zealand Transport Agency
New Zealand Transport Agency did not have the information requested.
From: Guy
Dear New Zealand Transport Agency,
I understand you provide reminders, by mail, that a vehicle registration is due to expire.
One can then go online to renew.
Recently (December 2021) you sent a reminders after registrations had expired causing people that relied on your service to get tickets.
I would like to know:
* What were the reasons that reminders were sent late
* For the past 5 years please provide a breakdown, by month, of the number of reminders sent each month and how many were late (sent after the registration had expired)
Yours faithfully,
Guy
From: Official Correspondence
New Zealand Transport Agency
Dear Guy,
This email acknowledges your below request for information made under the
Official Information Act 1982.
Your request has been forwarded to the appropriate section of Waka Kotahi
NZ Transport Agency for response. They will contact you if they require
clarification of your request, more time to respond, or if your request
has been transferred to another organisation to respond to. Unless more
time is required, Waka Kotahi will send a response to you within 20
working days of receiving your request – in this instance on or before
18^th February 2022.
The information you have requested may contain the names and contact
details of our staff. Please let us know whether you require these names
and contact details. We may need to consult our staff before deciding
whether we can release this information, and this may take a bit more
time. If we do not hear from you we will assume that you do not require
staff names and contact details.
If you would like to discuss your request with Waka Kotahi, please contact
us by email at [1][email address].
Regards
Ministerial Services
Te Waka Kôtuia | Engagement & Partnerships
Waka Kotahi NZ Transport Agency
[2]twitter | [3]youtube | [4]facebook
[5][IMG]
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From: Official Correspondence
New Zealand Transport Agency
Dear Guy
Are you able to please confirm if you are referring to the Renewal of
Motor Vehicle Licence (MR1) reminding people of their upcoming rego
expiry?
In order to further investigate the issue regarding you not receiving your
reminder on time, are you comfortable providing the plate number of your
vehicle for which you received a late reminder for? We can use the plate
number to check the exact file that plate number is in to find out what
has happened with the MR1 notice.
Regards
Ministerial Services
Te Waka Kōtuia | Engagement & Partnerships
Waka Kotahi NZ Transport Agency
[1]twitter | [2]youtube | [3]facebook
[4][IMG]
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From: Guy
Dear Official Correspondence,
Yes, I am referring to Renewal of
Motor Vehicle Licence (MR1) reminding people of their upcoming rego
expiry.
Why remind people if their rego has expired?
I want to know why this happened. What was the fault. Importantly how many people got expensive tickets by relying on your software and processes; now and in the past.
How often this happens.
The plate number in this instance was NCP883.
Thank you
Yours sincerely,
Guy
Rex Tillington left an annotation ()
Hi Guy. I would suggest you are ultimately responsible for registering your vehicle correctly and on time.
From: Official Correspondence
New Zealand Transport Agency
Dear Guy
Please find attached part one the response to your request of 20 January
2022 for information under the Official Information Act 1982.
We also advise of an extension to the remainder of your request. A
response will now be sent to you on or before 4 March 2022.
Regards
Ministerial Services
Te Waka Kōtuia | Engagement & Partnerships
Waka Kotahi NZ Transport Agency
[1]twitter | [2]youtube | [3]facebook
[4][IMG]
From: Official Correspondence
Sent: Monday, 31 January 2022 11:54 AM
To: [FOI #18264 email]
Subject: OIA-9366 CLARIFICATION REQUEST
Dear Guy
Are you able to please confirm if you are referring to the Renewal of
Motor Vehicle Licence (MR1) reminding people of their upcoming rego
expiry?
In order to further investigate the issue regarding you not receiving your
reminder on time, are you comfortable providing the plate number of your
vehicle for which you received a late reminder for? We can use the plate
number to check the exact file that plate number is in to find out what
has happened with the MR1 notice.
Regards
Ministerial Services
Te Waka Kōtuia | Engagement & Partnerships
Waka Kotahi NZ Transport Agency
[5]twitter | [6]youtube | [7]facebook
[8][IMG]
show quoted sections
From: Official Correspondence
New Zealand Transport Agency
Dear Guy,
Please find attached the response to your request of 20^th January 2022
for information under the Official Information Act 1982.
Regards
Ministerial Services
Te Waka Kōtuia | Engagement & Partnerships
Waka Kotahi NZ Transport Agency
[1]twitter | [2]youtube | [3]facebook
[4][IMG]
show quoted sections
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
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Guy left an annotation ()
Yes, I am referring to Renewal of
Motor Vehicle Licence (MR1) reminding people of their upcoming rego
expiry.
Why remind people if their rego has expired?
I want to know why this happened. What was the fault. Importantly how many people got expensive tickets by relying on your software and processes; now and in the past.
How often this happens.
The plate number in this instance was NCP883.
Thank you
Link to this