Dear Health and Disability Commissioner,

Thank you for providing a copy of your Standard Op Procedure in response E23HDC01620; however, I have found this information to be incomplete.
Section 33(1) of the Act specifies that the HDC must decide:
(a) whether to take 1 or more of the following courses of action:
(i) to refer the complaint to an agency or person in accordance with section 34 or section 36:
(ii) to refer the complaint to an advocate:
(iii) to call a conference, under section 61, of the parties concerned:
(iv) to investigate the complaint himself or herself; or
(b) whether to take no action on the complaint.

Please provide me with all copies of process, procedures, rules, templates, instructions, guidelines, notifications, and any other information which specifically addresses the HDC's obligations under sections 33(1)(a)(i), 33(1)(a)(ii), 33(1)(a)(iii), 33(1)(a)(iv), 33(1)(b). 34(1)(a), 34(1)(b), 34(1)(c), 34(1)(d), 34(2), 34(3), 34(4), 36(1), 36(2), 36(3), 36(4), 38(1), 38(2),
and other agencies obligations under 35(a), 35(b), 35(c).

Yours faithfully,

An