Kia Ora Gloria

I write further to your email below. Thank you for allowing me to provide
information on how to make a complaint.

The role of the Office of the Health and Disability Commissioner is to
facilitate resolution of complaints about the quality of health and
disability services provided to consumers. If you have any concerns about
care that has been provided to you or someone else and you decide to lodge
a complaint about a health or disability services provider, you may
fill-out our online complaints form at this link:
[1]https://www.hdc.org.nz/making-a-complain....

Alternatively, you may wish to get in touch with an advocate from the
Nationwide Health and Disability Advocacy Service (a separate organisation
from HDC) who will support you and try to resolve your concerns. They can
be reached at 0800 555 050.

I've also enclosed brochures about HDC and the Advocacy Service for your
information.

Nāku iti noa, nā

Office of the Health and Disability Commissioner

Level 10, Tower Centre, 45 Queen Street, Auckland 1010
PO Box 1791, Auckland 1140
[2]Health & Disability Commissioner 
[3]http://www.hdc.org.nz
PPlease consider the environment before printing this email.

From:        Gloria Ashton
<[FOI #19592 email]>
To:        OIA/LGOIMA requests at Health and Disability Commissioner
<[Health and Disability Commissioner request email]>
Date:        03/06/2022 09:48 p.m.
Subject:        Official Information request - Standard Operating
Procedure

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CAUTION: This email originated from outside of the organisation.
Exercise caution when opening attachments or clicking links,
especially from unknown senders.
---------------------------------

Dear Health and Disability Commissioner,

Please provide a copy of the current Standard Operating Procedure.

Yours faithfully,

Gloria Ashton

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #19592 email]

Is [Health and Disability Commissioner request email] the wrong address for Official Information requests to
Health and Disability Commissioner? If so, please contact us using this
form:
[4]https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

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Kia Ora Ms Aston

I am referring you to our legal team and they should be able to help you.

Nāku iti noa, nā

Office of the Health and Disability Commissioner

Level 10, Tower Centre, 45 Queen Street, Auckland 1010
PO Box 1791, Auckland 1140
[1]Health & Disability Commissioner 
[2]http://www.hdc.org.nz
PPlease consider the environment before printing this email.

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Dear Ms Ashton,

Please find our response attached.

Regards

Dr Craig Goodwillie  
Senior OIA Advisor
Te Toihau Hauora, Hauatanga | Office of the Health and Disability
Commissioner
PO Box 11934, Wellington 6142│ Level 11, TechnologyOne House, Wellington
6011
DDI (04) 494 7914
Please consider the environment before printing this email

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