Kia ora Joseph,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 21 April 2024 for complaints submitted to AT about
intersection at Redoubt Road and Murphys Road, Manukau.

We hope to respond to your request as soon as possible, but no later than
the 21st May 2024, which is 20 working days after the day your request was
received.  The period of 25 April 2024 (Anzac Day) is not included as a
working day.  If we aren’t able to respond to your request by then, we
will notify you of an extension of that timeframe.  

Your case is being managed by Anna, who is one of our LGOIMA Business
partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-895463-W9D8J2.
 
Please be advised we will send through shortly a separate case number for
your following reqeuest for information:

* Plans, considerations or proposals on improvements to intersection of
Redoubt Road and Murphys Road,                Manukau
* Updates on Redoubt Road and Mill Road Corridor Project

Ngā mihi, 

Ane 
Customer Care Coordinator 
Customer and Network Performance Division
 
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz
 
 

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Kia ora Joseph,
Thank you for getting in touch with us regarding the following:

* Plans, considerations or proposals on improvements to intersection of
Redoubt Road and Murphys Road, Manukau
* Updates on Redoubt Road and Mill Road Corridor Project

We have logged a case for you, and this been assigned to our Portfolio
Delivery (Projects) Team.
They will be in contact with you regarding your request. You can respond
to this email, leaving the subject line as is, to get in touch with
them.           
We are committed to investigating your concerns and what you’ve asked of
us.  Please note your case has not been logged as a LGOIMA because you
have requested for us to conduct an investigation as opposed to requesting
information that we hold. If you do not believe this is correct please let
us know.
Ngā mihi, 

Ane 
Customer Care Coordinator 
Customer and Network Performance Division
 
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [2]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [3]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.at.govt.nz/
2. https://at.govt.nz/COVID-19
3. https://covid19.govt.nz/

Kia ora Joseph,

 

We have been advised by our Projects team that the following projects are
with NZTA: 

o Plans, considerations or proposals on improvements to intersection of
Redoubt Road and Murphys Road, Manukau
o Updates on Redoubt Road and Mill Road Corridor Project

 

We have referred your case to NZTA for response who will be in touch with
an update!

 

Ngā mihi,

 

Allan | Coordinator
Customer & Network Performance
Auckland Transport | Hoake tātou
[1]at.govt.nz | [2]JP | [3]AT Mobile | [4]Projects | [5]Report a problem

 

 

------------------- Original Message

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Good morning Joseph,

Do you mind providing a time frame you would like the complaint
information for?

 

Kind regards,

Anna

 

 

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Good afternoon Joseph,

Thank you for providing some clarification.  Unfortunately our systems can
only store/retrieve data back to 2018, anything prior to that is archived
and will take a little bit longer to retrieve.  I can provide from 2018
-2023 with the final response and send the remaining 4 years a bit later.
 Or are you happy with the 2018 - 2023?

 

let me know how you would like to proceed.

 

Kind regards,

Anna

 

 

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Kia ora Joseph

 
We are granting your request which means we hold the information you have
requested and we will provide it.  We are in the process of gathering the
information and it will take us a  little bit longer to prepare the
information for release. We estimate the information will be ready by 27
May 2024.

Please let us know if you would like to discuss the decision.

You have the right to seek an investigation and review by the Ombudsman of
this decision. Information about how to make a complaint is available at
[1]www.ombudsman.parliament.nz or freephone 0800 802 602.

 

Ngā mihi

Anna 

LGOIMA Business Partner 

 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. https://urldefense.proofpoint.com/v2/url...
2. http://www.at.govt.nz/
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/

Kia ora Joseph,

 

I’ve attached the official information you asked for

On 21/04/2024  you asked for information relating to the intersection of
Redoubt Rd and Murphys Rd, Manukau

 

I’ve attached the following documents:

* Signed response from Phil Wratt, Customer Care Engagement Manager.

* Complaint data for Redoubt and Murphy's road.

* Complaint data for Redoubt and Mills Road.

 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

 

If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

 

Ngā mihi

Anna 

LGOIMA Business Partner 

 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. file:///tmp/www.at.govt.nz
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/