IT services OIA
Michael Ward made this Official Information request to Lincoln University
Currently waiting for a response from Lincoln University, they must respond promptly and normally no later than (details and exceptions).
From: Michael Ward
Dear Lincoln University,
Under the Official Information Act, I request the following information:
- a copy of the Service Level Agreement between IT services and students of Lincoln University
- the number of requests made to IT services in 2019
- the number of requests made to IT services in 2020
- the number of requests made to IT services in 2021
- the number of requests made to IT services in 2022
- the number of requests made to IT services in 2023
- the number of requests made to IT services in 2024
- the average resolution time of requests made to IT Services in 2019
- the average resolution time of requests made to IT Services in 2020
- the average resolution time of requests made to IT services in 2021
- the average resolution time of requests made to IT services in 2022
- the average resolution time of requests made to IT services in 2023
- the average resolution time of requests made to IT services in 2024
- all correspondence (emails, Teams, Signal, Whatsapp, etc) between IT services team members regarding resolution time or level of service.
- copies of all complaints received by IT services
Yours faithfully,
Michael
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
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