Printed from https://fyi.org.nz./request/28535-it-services-oia on December 18, 2024 23:18

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IT services OIA

Michael Ward made this Official Information request to Lincoln University

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From: Michael Ward

Dear Lincoln University,

Under the Official Information Act, I request the following information:

- a copy of the Service Level Agreement between IT services and students of Lincoln University
- the number of requests made to IT services in 2019
- the number of requests made to IT services in 2020
- the number of requests made to IT services in 2021
- the number of requests made to IT services in 2022
- the number of requests made to IT services in 2023
- the number of requests made to IT services in 2024
- the average resolution time of requests made to IT Services in 2019
- the average resolution time of requests made to IT Services in 2020
- the average resolution time of requests made to IT services in 2021
- the average resolution time of requests made to IT services in 2022
- the average resolution time of requests made to IT services in 2023
- the average resolution time of requests made to IT services in 2024
- all correspondence (emails, Teams, Signal, Whatsapp, etc) between IT services team members regarding resolution time or level of service.
- copies of all complaints received by IT services

Yours faithfully,
Michael

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From: OIA
Lincoln University

Attachment 20240926 Michael ITS OIA response.pdf
104K Download View as HTML

Tçnâ koe Michael

 

Attached is the response from Lincoln University to your official
information request of 26 September 2024.

 

Ngâ mihi

 

Karen Upton ([1]she/her)

Executive Assistant/Kaiâwhina Matua

 

––––––––––––––––––––––––––––––––––

Vice-Chancellor’s Office

Hudson Building

PO Box 85084, Lincoln University

Lincoln 7647, Christchurch, New Zealand

+64 3 325 3828| +64 21 027 19837

[2][email address]

[3]www.lincoln.ac.nz

 

––––––––––––––––––––––––––––––––––

Lincoln University

Te Whare Wânaka o Aoraki

––––––––––––––––––––––––––––––––––

 

 

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