Dear Michael,

 

I refer to your email of 26 September 2024 in which you made requests for
information related to the University's IT Support. Part of your request
read as follows:

 

"- all correspondence (emails, Teams, Signal, Whatsapp, etc) between IT
support team members regarding resolution time or level of service.

- copies of all complaints received by IT support"

 

You did not specify a time-period for these requests. Under section 12(2)
of the Official Information Act 1982 (OIA), requests for official
information must specify the official information requested with "due
particularity". If you wish to request this information, you will need to
specify a time-period. The University will then respond to your request as
soon as reasonably practicable, within 20 working days, unless that time
limit is extended under the OIA. You should note, however, that these
requests likely cannot be granted without substantial collation or
research, and substantive withholding grounds would also likely apply to
these documents.

 

The University is processing the rest of your request and will respond in
due course.

 

Yours sincerely,

 

Landon Watt
Legal Advisor
Office of the Vice-Chancellor

Waipapa Taumata Rau | University of Auckland  

 

show quoted sections

Dear Michael,

 

Further to my email of 11 October 2024, I am writing to consult with you
about your requests for the number of requests made to IT support and
average resolution time.

 

It appears from your request that you are specifically interested in IT
support for students. However, only University staff members can raise IT
tickets and they are raised in the name of the staff member. Please
confirm you are seeking IT support requests that specifically relate to
student support or if you are instead seeking these statistics for all IT
support requests from University staff. We will likely not be able to
provide statistics for IT support requests that specifically relate to
student support. Please reply to clarify your request by 18 October 2024.

 

Yours sincerely,

 

Landon Watt
Legal Advisor
Office of the Vice-Chancellor

Waipapa Taumata Rau | University of Auckland  

 

From: Landon Watt <[email address]>
Sent: Friday, 11 October 2024 4:46 pm
To: [FOI #28537 email]
Cc: legal <[email address]>
Subject: RE: 2024-OIA-0230-Ward

 

Dear Michael,

 

I refer to your email of 26 September 2024 in which you made requests for
information related to the University's IT Support. Part of your request
read as follows:

 

"- all correspondence (emails, Teams, Signal, Whatsapp, etc) between IT
support team members regarding resolution time or level of service.

- copies of all complaints received by IT support"

 

You did not specify a time-period for these requests. Under section 12(2)
of the Official Information Act 1982 (OIA), requests for official
information must specify the official information requested with "due
particularity". If you wish to request this information, you will need to
specify a time-period. The University will then respond to your request as
soon as reasonably practicable, within 20 working days, unless that time
limit is extended under the OIA. You should note, however, that these
requests likely cannot be granted without substantial collation or
research, and substantive withholding grounds would also likely apply to
these documents.

 

The University is processing the rest of your request and will respond in
due course.

 

Yours sincerely,

 

Landon Watt
Legal Advisor
Office of the Vice-Chancellor

Waipapa Taumata Rau | University of Auckland  

 

show quoted sections