Dear Fire and Emergency New Zealand,

On 09 November 2024, at approximately 0042 hours, Fire and Emergency responded Huntly volunteer crews to a house fire in the Huntly township. Incident reference F4083978.

Word of mouth from occupants and volunteer fire brigade members indicates that there was a significant delay in Fire and Emergency resources attending this incident, and that there was a lack of follow up from the Communications Centre to dispatch further appliances, which may have contributed towards the loss of this property. The initial indication was it was over 10 minutes before a response was made.

As a New Zealand Citizen, I am requesting the following information under the Official Information Act:

- Incident Report for F4083978;
- Total number of 111 calls made for this incident;
- Audio recordings of all related 111 calls;
- Audio recordings of all related radio messages;
- Total number of volunteers who responded to this incident;
- Total number of communications staff who were on duty at the time of this incident;
- Any communications (E.G. Teams, Emails, Messaging) related to this incident;
- What is the standard, or required timeframe that Fire and Emergency resources have to respond?;
- Is there any follow up process that may be initiated by either the crews or the Communications Centres, in order to dispatch the next nearest resources?;
- Is there a performance measuring standard (such as KPIs) that Fire and Emergency use in either the organisational operations or in the Communications Centres?;
- Is there a lack of Fire and Emergency resources or operational coverage in the Huntly township?;
- Does Fire and Emergency accept that this incident was a failure, or did not meet the expected standards with regard to the operations and commitment to the Fire and Emergency Act 2017?

Yours faithfully,

Mark Grayson

Dear Official Information Requests,

I do NOT require the names and contact details of your staff or volunteers.

Yours sincerely,

Mark Grayson