Dear Health and Disability Commissioner,

Under the Official Information Act, I am requesting the following:

1) How many FTE are included as part of the HDC Cultural Team?
2) What the salary bands and qualifications are for each member of the Cultural Team?
3) What are the Cultural Team's individual and collective key performance indicators and performance measures - and whether these have been achieved in the last three financial years?
4) Data as to what the Cultural Team's contribution to the resolution of complaints has been since their inception and whether the evidence supports that their involvement has positively or negatively impacted the speed and efficiency of complaints resolution.
5) Please provide evidence to show the average time complaints referred to the Cultural Team take to resolve compared to complaints of a similar level of complexity and seriousness.
6) Please provide evidence of how many complaints the Cultural Team have worked on which have involved Maori people compared to the number of complaints they have worked on involving other ethnic minority groups
7) Please provide evidence of the total travel and accommodation expenditures of the Cultural Team since their formation and the justification and business purpose of their travel - including evidence of the intended and actual outcomes of each external engagement.
8) Please provide evidence of a cost benefit analysis of the Cultural Team and how their costs are justified by their output and contribution
9) Please provide a copy of the written process for complaints management/resolution that is followed by the Cultural Team and what statutory delegated powers each member of the team is employing as part of their complaints management work
10) Please provide details of whether HDC/the Cultural Team has paid parties to a complaint to engage in complaint related hui - for the avoidance of doubt - payment does not relate solely to exchange of money but includes, but is not limited to the provision of food or petrol costs.

Yours faithfully,

James