Tēnā koe C Reynolds  
 
We write to acknowledge receipt of your information request dated 19
December 2024. Our commitment is to provide a response to your request as
soon as possible, and no later than 20 working days after the day it was
received. If we are unable to meet this timeframe, we will inform you
promptly and provide details regarding any extension required. Should
clarification be necessary for your request, we may reach out to you for
additional information.
             
The information you have requested may contain the names and contact
details of our staff or volunteers. Please let us know whether you require
these names and contact details. We may need to consult our people before
deciding whether we can release this information, and this may take a bit
more time. If we do not hear from you, we will assume that you do not
require their names and contact details.
 
 
Please note that over the holiday period there is a three-week period
where the days are not counted as ‘working days’. This applies to Official
Information Act and Privacy Act requests and that period is 25 December
2024 to 15 January 2025, inclusive. That means the maximum time limit for
responding to requests made from 27 November 2024 may run into the new
year. The Ombudsman’s OIA calculator can show you the latest date for a
response.

[1]Go to the OIA calculator

Nāku noa, nā
Information Request Team

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