Printed from https://fyi.org.nz./request/5047-copy-of-our-file-clm-2011-107649 on November 16, 2024 14:28

Copy of our file CLM/2011/107649

Janette Hickey made this Official Information request to Toka Tū Ake – Natural Hazards Commission

The request was successful.

From: Janette Hickey

Dear Earthquake Commission,

Please can we have a copy of our file and all correspondence and expert opinions pertaining to the repair carried out on our property at 62 Corson Ave, Beckenham Christchurch 8023 in September 2013 (signed as complete on Oct. 18 2013).We particularly need any engineers' reports or subfloor experts as regards our piles and foundations. The contractor was Alan Chatterton of Chatterton builders Ltd.

We are in the process of getting quotes together for our remedial and missed work and need to have as much information as possible on our original repairs.

Yours faithfully,

Darryn S. Gear and Jan M. Hickey

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From: EQC Info Mailbox

Dear Darryn & Jan

 

Thank you for your email.

 

CLM/2011/107649 - 62 CORSON AVENUE, BECKENHAM, CHRISTCHURCH 8023

I can confirm I have submitted your request for a copy of your file and
all correspondence pertaining to the repair of the above property.  You
will receive a response within 20 working days from 1 December 2016.

 

Please note ‘working day’ means any day of the week excluding weekends,
specified holidays, and the period between 25 December and 15 January. 

 

To find out when you will receive a response, please visit
[1]http://www.ombudsman.parliament.nz/ and enter the received date above
into the OIA and LGOIMA Response Calculator.

 

Further Information

If you require further information, please visit [2]www.eqc.govt.nz  or
phone 0800 DAMAGE (326 243) between 7am – 9pm Monday to Friday and 8am-6pm
on Saturday.

Please ensure you include your claim number when making enquiries.

Yours sincerely

 

Lydia | Customer Service Consultant | Customer & Claims 

Earthquake Commission | Kōmihana Rūwhenua

0800 DAMAGE | [3][EQC request email] | PO Box 311, Wellington 6140

 

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From: Janette Hickey

Dear EQC Info Mailbox,

Dear Lydia (Customer Service Consultant),

Thank you for your reply dated December 1, 2016. I look forward to receiving the copy of our file, as requested, shortly. If there is to be any delay (i.e. longer than you stated in your e-mail), please could you let me know as soon as possible as we are keen to get this process moving.

Yours sincerely,

Janette Hickey

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From: EQC Info Mailbox

Dear Janette

 

Thank you for your email.

 

CLM/2011/107649 - 62 CORSON AVENUE, BECKENHAM, CHRISTCHURCH 8023

I apologise for the delay in responding to your information request.  I
have reviewed your claim and can see the 20 working day timeframe
concludes tomorrow, 19 January.  If you do not receive the information by
the end of business day tomorrow I will follow up with the appropriate
team to obtain a timeframe for when it is likely you will receive a
response.

 

Further information
If you require more information, please visit [1]www.eqc.govt.nz, or phone
0800 DAMAGE (0800 326 243) between 7am-9pm Monday-Friday and 8am-6pm on
Saturday. 

 

Please ensure you include your claim number when making enquiries.

 

Yours sincerely

 

Lydia S | Customer Service Consultant | Customer & Claims 

Earthquake Commission | Kōmihana Rūwhenua

DDI: 830 0315 | [2]EXT: 6315 | PO Box 341, Wellington 6140

[3]www.eqc.govt.nz

 

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From: Janette Hickey

Dear EQC Info Mailbox,, Lydia S

Re: OIA request for our file CLM/2011/107649

Thank you for your reply today to my e-mail on 16/01/2017. I appreciate your offer to follow things up with the relevant team if I don't receive the copy of our file by the end of business tomorrow. Whilst that is potentially helpful (i.e.if things don't come through), I would really appreciate you getting in touch with the relevant team today to see if they are on track to meet our request by tomorrow. A gentle reminder that the 20-day time-frame is up tomorrow may be all they need.

Yours sincerely,

Janette Hickey

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From: EQC Info Mailbox

Dear Janette

 

Thank you for your email.

 

CLM/2011/107649 - 62 CORSON AVENUE, BECKENHAM, CHRISTCHURCH 8023

I can confirm I have spoken with the relevant team regarding your request
and they have confirmed it is scheduled to be processed by the end of the
day.

 

Further information
If you require more information, please visit [1]www.eqc.govt.nz, or phone
0800 DAMAGE (0800 326 243) between 7am-9pm Monday-Friday and 8am-6pm on
Saturday. 

 

Please ensure you include your claim number when making enquiries.

 

Yours sincerely

 

Lydia S | Customer Service Consultant | Customer & Claims 

Earthquake Commission | Kōmihana Rūwhenua

DDI: 830 0315 | [2]EXT: 6315 | PO Box 341, Wellington 6140

[3]www.eqc.govt.nz

 

 

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