Dear Darryn & Jan

 

Thank you for your email.

 

CLM/2011/107649 - 62 CORSON AVENUE, BECKENHAM, CHRISTCHURCH 8023

I can confirm I have submitted your request for a copy of your file and
all correspondence pertaining to the repair of the above property.  You
will receive a response within 20 working days from 1 December 2016.

 

Please note ‘working day’ means any day of the week excluding weekends,
specified holidays, and the period between 25 December and 15 January. 

 

To find out when you will receive a response, please visit
[1]http://www.ombudsman.parliament.nz/ and enter the received date above
into the OIA and LGOIMA Response Calculator.

 

Further Information

If you require further information, please visit [2]www.eqc.govt.nz  or
phone 0800 DAMAGE (326 243) between 7am – 9pm Monday to Friday and 8am-6pm
on Saturday.

Please ensure you include your claim number when making enquiries.

Yours sincerely

 

Lydia | Customer Service Consultant | Customer & Claims 

Earthquake Commission | Kōmihana Rūwhenua

0800 DAMAGE | [3][EQC request email] | PO Box 311, Wellington 6140

 

-----Original Message-----
From: Janette Hickey
[mailto:[FOI #5047 email]]
Sent: Thursday, 1 December 2016 12:53 p.m.
To: EQC Info Mailbox
Subject: Official Information request - Copy of our file CLM/2011/107649

 

Dear Earthquake Commission,

 

Please can we have a copy of our file and all correspondence and expert
opinions pertaining to the repair carried out on our property at 62 Corson
Ave, Beckenham Christchurch 8023 in September 2013 (signed as complete on
Oct. 18 2013).We particularly need any engineers' reports or subfloor
experts as regards our piles and foundations. The contractor was Alan
Chatterton  of Chatterton builders Ltd.

 

We are in the process of getting quotes together for our remedial and
missed work and need to have as much information as possible on our
original repairs.

 

Yours faithfully,

 

Darryn S. Gear and Jan M. Hickey

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[4][FOI #5047 email]

 

Is [5][EQC request email] the wrong address for Official Information requests
to Earthquake Commission? If so, please contact us using this form:

[6]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[7]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

************************************************************************************************************************************************************************
This email message (along with any attachments) is intended only for the
addressee(s) named above.  The information contained in this email is
confidential to the New Zealand Earthquake Commission (EQC) and must not
be used, reproduced or passed on without consent.  If you have received
this email in error, informing EQC by return email or by calling (04)978
6400 should ensure the error is not repeated. 
Please delete this email if you are not the intended addressee.
************************************************************************************************************************************************************************

References

Visible links
1. http://www.ombudsman.parliament.nz/
2. http://www.eqc.govt.nz/
3. mailto:[EQC request email]
4. mailto:[FOI #5047 email]
5. mailto:[EQC request email]
6. https://fyi.org.nz/change_request/new?bo...
7. https://fyi.org.nz/help/officers

hide quoted sections

Dear Janette

 

Thank you for your email.

 

CLM/2011/107649 - 62 CORSON AVENUE, BECKENHAM, CHRISTCHURCH 8023

I apologise for the delay in responding to your information request.  I
have reviewed your claim and can see the 20 working day timeframe
concludes tomorrow, 19 January.  If you do not receive the information by
the end of business day tomorrow I will follow up with the appropriate
team to obtain a timeframe for when it is likely you will receive a
response.

 

Further information
If you require more information, please visit [1]www.eqc.govt.nz, or phone
0800 DAMAGE (0800 326 243) between 7am-9pm Monday-Friday and 8am-6pm on
Saturday. 

 

Please ensure you include your claim number when making enquiries.

 

Yours sincerely

 

Lydia S | Customer Service Consultant | Customer & Claims 

Earthquake Commission | Kōmihana Rūwhenua

DDI: 830 0315 | [2]EXT: 6315 | PO Box 341, Wellington 6140

[3]www.eqc.govt.nz

 

-----Original Message-----
From: Janette Hickey
[mailto:[FOI #5047 email]]
Sent: Monday, 16 January 2017 4:49 p.m.
To: EQC Info Mailbox
Subject: Re: CLM/2011/107649 - 62 CORSON AVENUE, BECKENHAM, CHRISTCHURCH
8023

 

Dear EQC Info Mailbox,

 

Dear Lydia (Customer Service Consultant),

 

Thank you for your reply dated December 1, 2016. I look forward to
receiving the copy of our file, as requested, shortly. If there is to be
any delay (i.e. longer than you stated in your e-mail), please could you
let me know as soon as possible as we are keen to get this process moving.

 

Yours sincerely,

 

Janette Hickey

 

-----Original Message-----

 

Dear Darryn & Jan

 

 

 

Thank you for your email.

 

 

 

CLM/2011/107649 - 62 CORSON AVENUE, BECKENHAM, CHRISTCHURCH 8023

 

I can confirm I have submitted your request for a copy of your file and 
all correspondence pertaining to the repair of the above property.  You 
will receive a response within 20 working days from 1 December 2016.

 

 

 

Please note ‘working day’ means any day of the week excluding weekends, 
specified holidays, and the period between 25 December and 15 January. 

 

 

 

To find out when you will receive a response, please visit 
[1][4]http://www.ombudsman.parliament.nz/ and enter the received date
above  into the OIA and LGOIMA Response Calculator.

 

 

 

Further Information

 

If you require further information, please visit [2][5]www.eqc.govt.nz 
or  phone 0800 DAMAGE (326 243) between 7am – 9pm Monday to Friday and
8am-6pm  on Saturday.

 

Please ensure you include your claim number when making enquiries.

 

Yours sincerely

 

 

 

Lydia | Customer Service Consultant | Customer & Claims 

 

Earthquake Commission | Kōmihana Rūwhenua

 

0800 DAMAGE | [3][EQC request email] | PO Box 311, Wellington 6140

 

 

 

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[6][FOI #5047 email]

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[7]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

-------------------------------------------------------------------

 

************************************************************************************************************************************************************************
This email message (along with any attachments) is intended only for the
addressee(s) named above.  The information contained in this email is
confidential to the New Zealand Earthquake Commission (EQC) and must not
be used, reproduced or passed on without consent.  If you have received
this email in error, informing EQC by return email or by calling (04)978
6400 should ensure the error is not repeated. 
Please delete this email if you are not the intended addressee.
************************************************************************************************************************************************************************

References

Visible links
1. http://www.eqc.govt.nz/
2. mailto:[EQC request email]
3. http://www.eqc.govt.nz/
4. http://www.ombudsman.parliament.nz/
5. http://www.eqc.govt.nz/
6. mailto:[FOI #5047 email]
7. https://fyi.org.nz/help/officers

hide quoted sections

Dear Janette

 

Thank you for your email.

 

CLM/2011/107649 - 62 CORSON AVENUE, BECKENHAM, CHRISTCHURCH 8023

I can confirm I have spoken with the relevant team regarding your request
and they have confirmed it is scheduled to be processed by the end of the
day.

 

Further information
If you require more information, please visit [1]www.eqc.govt.nz, or phone
0800 DAMAGE (0800 326 243) between 7am-9pm Monday-Friday and 8am-6pm on
Saturday. 

 

Please ensure you include your claim number when making enquiries.

 

Yours sincerely

 

Lydia S | Customer Service Consultant | Customer & Claims 

Earthquake Commission | Kōmihana Rūwhenua

DDI: 830 0315 | [2]EXT: 6315 | PO Box 341, Wellington 6140

[3]www.eqc.govt.nz

 

 

-----Original Message-----
From: Janette Hickey
[mailto:[FOI #5047 email]]
Sent: Wednesday, 18 January 2017 3:19 p.m.
To: EQC Info Mailbox
Subject: Re: CLM/2011/107649 - 62 CORSON AVENUE, BECKENHAM, CHRISTCHURCH
8023

 

Dear EQC Info Mailbox,, Lydia S

 

Re: OIA request for our file CLM/2011/107649

 

Thank you for your reply today to my e-mail on 16/01/2017. I appreciate
your offer to follow things up with the relevant team if I don't receive
the copy of our file by the end of business tomorrow. Whilst that is
potentially helpful (i.e.if things don't come through), I would really
appreciate you getting in touch with the relevant team today to see if
they are on track to meet our request by tomorrow. A gentle reminder that
the 20-day time-frame is up tomorrow may be all they need.

 

Yours sincerely,

 

Janette Hickey

 

-----Original Message-----

 

Dear Janette

 

 

 

Thank you for your email.

 

 

 

CLM/2011/107649 - 62 CORSON AVENUE, BECKENHAM, CHRISTCHURCH 8023

 

I apologise for the delay in responding to your information request.  I 
have reviewed your claim and can see the 20 working day timeframe 
concludes tomorrow, 19 January.  If you do not receive the information by 
the end of business day tomorrow I will follow up with the appropriate 
team to obtain a timeframe for when it is likely you will receive a 
response.

 

 

 

Further information

If you require more information, please visit [1][4]www.eqc.govt.nz, or
phone

0800 DAMAGE (0800 326 243) between 7am-9pm Monday-Friday and 8am-6pm on 
Saturday. 

 

 

 

Please ensure you include your claim number when making enquiries.

 

 

 

Yours sincerely

 

 

 

Lydia S | Customer Service Consultant | Customer & Claims 

 

Earthquake Commission | Kōmihana Rūwhenua

 

DDI: 830 0315 | [2]EXT: 6315 | PO Box 341, Wellington 6140

 

[3][5]www.eqc.govt.nz

 

 

 

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[6][FOI #5047 email]

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[7]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

-------------------------------------------------------------------

 

************************************************************************************************************************************************************************
This email message (along with any attachments) is intended only for the
addressee(s) named above.  The information contained in this email is
confidential to the New Zealand Earthquake Commission (EQC) and must not
be used, reproduced or passed on without consent.  If you have received
this email in error, informing EQC by return email or by calling (04)978
6400 should ensure the error is not repeated. 
Please delete this email if you are not the intended addressee.
************************************************************************************************************************************************************************

References

Visible links
1. http://www.eqc.govt.nz/
2. mailto:[EQC request email]
3. http://www.eqc.govt.nz/
4. http://www.eqc.govt.nz/
5. http://www.eqc.govt.nz/
6. mailto:[FOI #5047 email]
7. https://fyi.org.nz/help/officers

hide quoted sections