Tēnā koe Gregory Soar,

Thank you for your email received 4 October 2017, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond. You may expect a decision regarding your request to be sent to you as soon as possible.
 
Nā mātou noa, nā

Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake

-----Original Message-----
From: Gregory Soar [mailto:[FOI #6630 email]]
Sent: Wednesday, 4 October 2017 7:19 a.m.
To: OIA_Requests (MSD)
Subject: Official Information request - Time taken to respond to client requests

Dear Ministry of Social Development,

It seems WINZ MSD take over a month reply to some client requests. I have email proving that. Often two weeks or more is the normal. This is not good enough considering welfare, life, death, quality of life, living arrangements, food, medical and other extreme necessities cannot wait so long.

What is the current average response time for client requests?
What is the current average response time for client requests at the Whanganui office where the longer than a month issue occured?
Is there a targeted response time and if so what is that time frame?
If there is a targeted time frame for responses to clients what percentage of responses fall within the time frame?
What is being done to provided client responses in a reasonable ( 5 day period orless if an emergency ) period?
If nothing is being done to provide client responses in a reasonable period why is it not?

Yours faithfully,

Gregory Soar

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This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

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Tçnâ koe Gregory Soar

 

Please find attached the Ministry’s response to your Official Information
Act requests.

 

Nâ mâtou noa, nâ

 

Official and Parliamentary Information team   |  Ministerial and
Executive Services

Ministry of Social Development

 

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and
independent
Ko ta mâtou he whakamana tangata kia tû haumaru, kia tû kaha, kia tû
motuhake

 

 

------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------