Dear Matthew,

I write to acknowledge your information request of 12 January 2018 in respect of all logs of bathroom cleaning at Hamilton Transport Center.

Please be advised that your request has been passed on to the relevant team within Council and you will be informed of the outcome.

The Local Government Official Information and Meetings Act 1987 requires that we advise you of our decision on whether the Council will provide the requested information or not “as soon as reasonably practicable”, no later than 20 working days after the day we received your request. We will respond to you no later than 13 February 2018.

Kind regards

Rebecca Watson
On behalf of the Privacy Officer

DDI: 07 8386983 | Email: [email address]

Hamilton City Council | Private Bag 3010 | Hamilton 3240 | www.hamilton.govt.nz
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This email and any attachments are strictly confidential and may contain privileged information. If you are not the intended recipient please delete the message and notify the sender. You should not read, copy, use, change, alter, disclose or deal in any manner whatsoever with this email or its attachments without written authorisation from the originating sender. Hamilton City Council does not accept any liability whatsoever in connection with this email and any attachments including in connection with computer viruses, data corruption, delay, interruption, unauthorised access or unauthorised amendment. Unless expressly stated to the contrary the content of this email, or any attachment, shall not be considered as creating any binding legal obligation upon Hamilton City Council. Any views expressed in this message are those of the individual sender and may not necessarily reflect the views of Hamilton City Council.

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Dear Matthew,

 

Further to your information request of 16 January 2018, in respect of logs
of bathroom cleaning at Hamilton Transport Centre, I am now able to
provide Hamilton City Council's response.

 

You requested:

 

I am requesting all Records/Logs regarding cleaning of the bathrooms at
Hamilton Transport Center in Downtown Hamilton

 

Our response:

 

Cleaning services at the Hamilton Transport Centre are provided by United
Cleaning Services Ltd.   Until April 2017, cleaning of all toilet/bathroom
facilities at the Centre was carried out on a cyclic basis at set hours. 
Those hours are still advertised on the toilet doors (see attached
photograph).   However in order to provide a more responsive service,
Council, working closely with United Cleaning Services, introduced the
trialling of an onsite daytime Custodian to work in conjunction with
morning and evening routine cleaning services.    The trial is still
running and the permanent adoption of the Custodian role is currently
under discussion.   The Custodian checks the state of the toilets at least
4-5 times per day, tops up consumables as needed, removes rubbish and spot
cleans toilets and basins.   Outside of these checks, the Custodian is
called upon if individual toilets need attention.    While logs of each
servicing are not kept, cleaning schedules are followed – these are
summarised below. 

 

The routine cleaning staff work from 6.00–8.00 am and 4.00–10.00 pm.  
Their contracted responsibilities in relation to the toilets are: 

 

Item/Area Task Daily Sat Sun Other
M-F
Monday to Sunday Empty all rubbish bins and replace Y Y Y  
Daily Cleaning bin liners as necessary
after 6pm and Sweep and scrub marmoleum floors Y Y Y  
before 5am Sweep and scrub all tiled areas Y Y Y  
Comprehensive clean and disinfect Y Y Y  
of all toilet facilities and
restock consumables.  16 toilets, 6
urinettes, 14 hand basins, 2
showers and baby change areas
Weekly additional Between 12 pm and 2 pm, check clean     Y  
toilet cleans of toilets, wipe benches, no floor
clean
Between 6 am and 8 am morning     Y  
toilet clean, pick up rubbish as
needed, restock consumables
Between 2 pm and 3.30 pm late     Y  
afternoon toilet clean – full
clean, restock as necessary 
Three times weekly Scrub toilet floors using high       Y
strength cleaner, compatible with
materials  
Two times weekly Replace used mats with clean ones.        Y
Shampoo and clean used mats.  2
non-slip mats in toilets. 
As required Hi-dust and cobweb removal internal       Y

 

The Custodian works daily 8am – 4.30pm and is available on site to assist
customers, carry out general cleaning activities and immediately address
any cleaning demands that may arise.   The Custodian’s contracted
responsibilities in relation to the toilet facilities are:

 

Item/Area Task Daily Sat Sun Other
M-F
Custodian Empty all rubbish bins and replace Y Y Y  
Specifications bin liners as necessary
Dust furniture, fittings, sills and Y Y Y  
ledges, etc
Spot clean marks off walls Y Y Y  
Daily additional Between 12 pm and 2 pm, check clean Y Y Y  
toilet cleans of toilets, wipe benches, no floor
clean
Between 8 am and 10am morning toilet Y Y Y  
clean, pick up rubbish as needed,
restock consumables
Between 2 pm and 3.30 pm late Y Y Y  
afternoon toilet clean – full clean,
restock as necessary 
Other Reactive incident cleaning Y Y Y  
Any other duties as required Y Y Y  

 

Random quality checks are carried out every 1-2 months – the most recent
one was undertaken on 17 November 2017.

 

Kind regards

 

Rebecca Watson
On behalf of the Privacy Officer

 

DDI: 07 8386983 | Email: [1][email address]

[2]Hamilton City Council
Hamilton City Council | Private Bag 3010 | Hamilton 3240 |
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This email and any attachments are strictly confidential and may contain
privileged information. If you are not the intended recipient please
delete the message and notify the sender. You should not read, copy, use,
change, alter, disclose or deal in any manner whatsoever with this email
or its attachments without written authorisation from the originating
sender. Hamilton City Council does not accept any liability whatsoever in
connection with this email and any attachments including in connection
with computer viruses, data corruption, delay, interruption, unauthorised
access or unauthorised amendment. Unless expressly stated to the contrary
the content of this email, or any attachment, shall not be considered as
creating any binding legal obligation upon Hamilton City Council. Any
views expressed in this message are those of the individual sender and may
not necessarily reflect the views of Hamilton City Council.

 

 

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